Customer-Focused Sales and Service Professional

MILAGROS SANTIAGO

**********@*******.***

407-***-****

OBJETIVE

Dedicated and customer-focused professional seeking a position in a reputable organization where my experience, skills and strong work ethic can contribute to business growth and success.

PROFESSIONAL EXPERIENCE

Kohls – Toms River, NJ – Sale Associate

Nov. 2021 – June 2022

-Provided exceptional customer service by assisting shoppers with purchases.

-Operated cash registers, handled transaction and ensure an efficient checkout process.

-Organized merchandise, folded clothing, and maintained a clean and visually appealing sales floor

SHOPRITE – SHREWSBURY, NJ – Cashier Front End

May 2021 – July 2021

-Delivered excellent customer service by greeting and assisting shoppers

-Processed transactions quickly and accurately while addressing customer inquieries

-Maintained a clean and organized checkout area

GOODWILL INDUSTRIES – Donation Associate 2015 - 2017

-Aceepted and processed donated items ensuring proper sorting and organization

-Provided donation receipts and assisted customers in donating household goods, clothing and other items

-Maintained a clean and orderly workspace to improve efficiency PRO IMAGE SOLUTIONS – Warehouse worker 2014 – 2015

-Packed and prepared cosmetic orders for shipment to customer outside Florida

-Assembled product displays to enhanace presentation and customer appeal

-Ensured accuracy and efficiency in warehouse operations MALLBANK MORTGAGE – Loan Officer – 2001 – 2008 (close operations in Florida)

-Assisted customers in determining loan eligibility based on financial assessments

-Conducted credit checks, coordinated appraisals, and guided customers through the mortgage approval process

-Facilitated communication between borrowers, lenders, anad title companies to ensure smooth transactions.

QUALIFICATION & SKILLS

-Customer Service & Sales

-Cash Handling & POS Systems

-Claims Processing & Compliance

-Warehouse Operations & Inventory Management

-Mortgage & Loan Processing

-Strong Communication & Problem-Solving

-Fast learner, puntual, self-motivated, and a dedicated team player SEMINARS & TRAINNING

-How to Win & Keep Customers –LRDM, New York (2008)

-Communication with Tact & Credibility (2007)

EDUCATION

-American Business College – Associate Degree in Business Administration

-NUC University College – Online course Billing & Coding with Medical Terminology LANGUAGES

-Bilingual English & Spanish

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