Remote Data Entry & Customer Support Specialist (4+ yrs)

Sabrina Threatt

Philadelphia, PA 215-***-**** ****************@*****.***

SUMMARY - Remote Data Entry and Customer Support Specialist Highly reliable and detail-oriented professional with over 4 years of proven experience in remote support environments, focusing on accurate data handling and written customer communication. Seeking an entry-level remote data entry and support role where reliability, accuracy, and clear communication are key. Experienced in utilizing data management tools

(CRM, Microsoft Office/Spreadsheets) and quickly adapting to new processes with minimal supervision. Current student prioritizing flexible, focused, work-from-home tasks. SKILLS

Data Management & Accuracy: Spreadsheet (Excel/Google Sheets) use, accurate data entry, record maintenance, data review for completeness, file organization, attention to detail. Remote Customer Communication: Responding to inquiries via chat and email, providing basic assistance with account and order questions, polite and professional written correspondence.

Productivity & Technical: Microsoft Office Suite (Word, Excel, Outlook), CRM platforms

(SAP-eCRM), remote work reliability, following clear instructions, CompTIA ITF+ certification. PROFESSIONAL EXPERIENCE

Whirlpool Corporation Remote Chat Agent

Jan 2021 – May 2025

● Data Entry & Record Keeping: Maintained and updated accurate records of service requests and customer interactions in CRM platforms and Microsoft Office Suite, ensuring data completeness and proper organization.

● Written Customer Support: Provided high-volume customer support primarily via chat and email, handling troubleshooting, service, and account-related inquiries with clear, concise written responses.

● Detail and Conflict Resolution: Used professionalism and effective conflict-resolution skills to manage complex or escalated cases, demonstrating patience and steady focus. Walgreens Remote Customer Care

Nov 2019 – Feb 2021

● Information Management: Accurately processed and managed sensitive pharmacy and insurance member benefit inquiries, ensuring data integrity during scheduling and service coordination.

● Administrative Coordination: Coordinated logistics and scheduled deliveries with providers, updating digital records promptly to ensure timely service and customer satisfaction.

● System Proficiency: Utilized CRM tools (SAP-eCRM) and managed case files within virtual platforms, demonstrating proficiency in necessary computer skills for remote work. Amazon Fulfillment Center Warehouse Associate, Deptford, NJ June 2016 – November 2019

● Accuracy & Quality Control: Consistently met high production and safety targets by accurately scanning, packaging, and verifying orders, performing detailed quality checks.

● Process Adherence: Followed standard operating procedures and instructions precisely to ensure customer satisfaction and order accuracy, underscoring strong reliability. EDUCATION

University of Phoenix, Phoenix AZ

B.A., Environmental Science (in progress)

June 2024 - June 2028

Penn Foster, Online

Certified., Medical Billing & Coding (in progress) September 2025 - April 2026

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