Hospitality Leader with Guest-Focused Excellence
Resume:
Crystal Kemp
Winchester, VA *****
*************@*****.***
Professional Summary
I am a dedicated and reliable hospitality professional who consistently provides excellent service with a positive attitude. I take pride in my strong work ethic, attention to detail, and commitment to creating a welcoming experience for every guest.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Manager
Holiday Inn SE-Historic Gateway by IHG-Winchester, VA December 2024 to Present
Bulk Order Filler
Family Dollae Distribution Center-Front Royal, VA
Front Desk Receptionist
Malloy Toyota-Winchester, VA
2023 to 2024
Assistant Manager
Courtyard by Marriott-Morgantown, WV
2019 to 2020
Front Desk Manager
Wingate by Wyndham-Winchester, VA
2018 to 2019
Manager
McDonald's-Winchester, VA
2015 to 2017
Assistant Manager
7-Eleven-Winchester, VA
2013 to 2015
Education
High school diploma
John Handley High School-Winchester, VA
2016
Skills
• Sales
• Dispatching
• Employee relations
• English
• Medical office experience
• Property management tools
• Cash register
• Territory management
• Hospitality management
• Personal assistant experience
• Writing skills
• OPERA
• Profit & Loss statement
• Marketing management
• Cash Handling
• Organizational Skills
• Financial report interpretation
• Operations management
• Sales team management
• Staff scheduling
• Managing budgets in a finance role
• Procurement contract negotiation
• Sales strategy
• Conflict management
• Dealership experience
• Teaching
• Upselling
• Fair Housing regulations
• Phone Etiquette
• Childcare
• Retail industry sales team management
• Cooking
• Microsoft Excel
• Memory care
• Mentoring
• Windows
• Working with people with disabilities
• Guest relations
• Microsoft Outlook
• Cashiering
• Microsoft Powerpoint
• Fraud
• Crew management
• Office Management
• Retail Sales
• Recruiting
• Assistant Manager Experience
• Merchandising
• Staffing management
• Communication Skills
• Dementia care
• QuickBooks
• Typing
• Financial control management
• Guest Services
• Maintenance work
• Retail sales
• Property leasing
• Property management
• Call center
• Sales management
• Managing hospitality teams
• Grocery store
• Supervising experience
• Time management
• Guest services
• Driving
• Analysis skills
• Productivity software
• Expense management
• Forecasting
• Cash flow management
• Cleaning Experience
• Store Management Experience
• Sales experience within hospitality industry
• Accounting and finance experience
• Safety regulations
• Achieving sales targets
• Front desk
• Assisted living
• Managerial strategic planning
• Visual merchandising
• Host/hostess experience
• Hotel experience
• Profit and loss analysis
• Interviewing
• Payroll
• Editing
• Marketing
• Medication administration
• Pricing
• Payroll management
• Medical terminology
• Microsoft Office
• Vital signs
• Hospitality
• Logistics inventory management
• Team management
• POS systems
• Financial reporting
• Profit & loss
• Team development
• Managing hospitality operations budgets
• Senior care
• Care plans
• Workplace health and safety regulatory compliance
• Office management
• Budget management
• Google Suite
• Front Desk
• Accounting
• Telecommunication
• Cash handling
• Customer service
• Sales reporting
• Key Performance Indicators
• Regulatory compliance
• Organizational budget management
• Meal preparation
• Patient observation
• Data entry
• Manager experience
• Hotel management
• Financial transaction processing
• Serving Experience
• Customer Service
• Multi-line Phone Systems
• Internal controls
• Microsoft Word
Certifications and Licenses
Driver's License
March 2015 to March 2026
CPR Certification
Contact this candidate