Customer-Focused Banking Professional with Global Experience

PROFESSIONAL SUMMARY

EDUCATION

RELEVANT WORK EXPERIENCE

ADITYA LASKAR

Birmingham, UK (Able to Relocate) +44-786******* ************@*******.*** Linkedin I help businesses grow by building strong relationships, unlocking revenue opportunities, and turning insights into action. With a blend of financial expertise and client-first thinking, I specialize in understanding what companies and customers truly need—then delivering tailored solutions that drive growth. My experience spans market analysis, strategic account management, and optimizing offerings to boost both satisfaction and sales. Whether expanding into new markets or strengthening existing partnerships, I focus on making business growth practical, sustainable, and results-driven. Aston University, Birmingham, United Kingdom Jan 2023-Jan 2024 Master of Science in Business and Management – Grade: Distinction

• Exhibited academic excellence by scoring a distinction in 6 out of 10 Modules and batch topper in marketing module

• Key Modules: ; Accounting Management, Marketing Management, Strategic Management Symbiosis International University, India July 2016-Sept 2019 Bachelor of Business Administration – Grade: Merit

• Demonstrated solid level of academic performance by scoring a merit

• Key Modules: ; Accounting, Elements of IT, Business Statistics, Research Methodology, Basics of MIS, Marketing Management

Customer Support Advisor Lloyds Bank, UK July 2025- Present

Provide day-to-day support to customers, resolving account queries and ensuring compliance with UK banking regulations.

Deliver tailored financial guidance, enhancing customer satisfaction and trust.

Manage high volumes of customer interactions while maintaining service quality and accuracy. Product Manager ICICI Bank, India March 2022 - Dec 2022

• Transformed the iPlay platform by introducing data-driven personalization and behavior-based marketing campaigns, increasing engagement by 35% and reducing churn by 20% within 4 months.

• Designed and launched segmented product offers for the iMobile app, tailoring solutions to distinct customer profiles, which boosted conversions by 25% and revenue by 15% in a single quarter.

• Reduced project downtime by Conducting tests, continuous evaluations, and made needed adjustments to marketing approaches

• Liaised with agencies to communicate and to discuss creatives required for different product UI at different product stages Projects: iPlay Optimisation, iMobile App product offers by customer segmentation, Online KYC Journey, Digi locker Integration

Skills: Product Feature Enhancement and Optimisation, Product Roadmap Prioritisation, Goal Achievement, Search Engine Optimization

Commercial Accounts Manager ICICI Bank, India May 2020 – Feb 2022

• Nurtured 100+ corporate client relationships by developing customized pricing models and contract terms that balanced profitability with client needs—reducing negotiation time while maintaining client satisfaction.

• Increased account longevity across my portfolio by implementing a proactive engagement strategy—quarterly business reviews, tailored financial solutions, and rapid response protocols that reduced client churn to under 5% annually.

• Transformed client engagement by conducting monthly analysis of 50+ corporate accounts, identifying key opportunity areas through usage trends, service interactions, and direct feedback. Skills: Sales Acumen, Accounts Management, Communication Skills, Interpersonal Skills, Problem Solving, Target Driven Wealth Accounts Manager ICICI Bank, India July 2019 – May 2020

• Advised 50+ HNI clients on tailored investment strategies, analyzing risk profiles and financial goals to deliver personalized portfolio recommendations that outperformed market benchmarks annually.

• Designed retirement planning solutions for 30+ professionals using tax-efficient mutual funds and alternative investments, resulting in average portfolio growth of 8% YoY while reducing volatility through strategic diversification.

• Built lasting relationships with high-net-worth clients through personalized financial guidance and proactive education on wealth management solutions, fostering trust and long-term loyalty. Skills: Business Development, Accounts Management, Sales CRM, Portfolio Management, Problem Solving, Target Driven TOOLS: MS Office Suite, Streak CRM, Mail Chimp, Facebook AD Manager, Clickup EXTRA-CURRICULAR & ACHIEVEMENTS

Crew Member McDonald’s Restaurants Ltd, UK May 2024 – Present

• Developed strong interpersonal skills by engaging with 100+ daily customers, actively listening to requests, and delivering tailored service solutions in a fast-paced environment.

• Collaborated with 15+ team members to maintain seamless service during peak hours, coordinating order fulfillment and inventory management. Proven ability to thrive in high-pressure situations while maintaining quality standards.

• Became proficient in multiple POS systems and kitchen equipment within 2 weeks, demonstrating quick learning of complex operational tools.

• Addressed and resolved customer complaints weekly through active listening and solution-oriented approaches, maintaining high satisfaction rates.

Skills: High volume Client Management, Process optimisation, Cross Functional Collaboration Bar Staff Harnbury Holdings Ltd, UK Aug 2023 – Oct 2024

• Consistently increased average spend per customer through strategic recommendations of premium products, demonstrating consultative selling skills.

• Served as the face of a luxury brand, maintaining in-depth knowledge of products to educate clients and enhance their experience.

• De-escalated service issues with discretion and diplomacy, preserving client loyalty in sensitive situations. Skills: High- Relationship Building, Consultative selling, Crisis Management Research consultant Intern Alcom Carbon Markets, London – Remote July 2023 – Dec 2023

• Led an end-to-end market study on Biochar commercialization in the Philippines—mapping industry landscapes, regulatory frameworks, and sustainability potential to identify viable expansion pathways.

• Pinpointed key market opportunities by profiling customer segments, analyzing competitive positioning, and evaluating operational challenges to guide market entry strategy.

• Assessed emerging carbon removal technologies, comparing their agricultural impact and scalability to determine the most feasible solutions for local adoption.

Skills: Market Analysis, Data Driven Decision Making, Project Management, Research and Analysis, Attention to Detail

• Led as college football captain while pursuing bachelor’s degree, exhibiting leadership on and off the field in academic pursuits

• Participated at All India Inter-University and All India National Football competition at university and school level respectively

• Achieved completion of 6 graded piano examinations, affiliated with Trinity College, London, demonstrating musical expertise

• Achieved victory in the 4 x 50 Medley relay, representing my college team with pride and excellence in competitive swimming

• A member of the photography team while pursuing my Bachelor’s degree, covering fests and events happening at the university OTHER WORK EXPERIENCE

LANGUAGE PROFICIENCY: English, Hindi and Bengali

Contact this candidate