Seasoned Team Leader and Operations Specialist

SHANNON JODY MATNEY

**********@***.*** 828-***-**** Spruce Pine, NC 28777

Summary

Self motivated leader with 30 years of experience supervising 30-60 employees. Skilled at coordinating daily activities, managing workflow, mentoring workers and meeting departmental goals. Strong leader known for decisiveness and problem-solving skills while staying connected to the team.

Skills

Customer service

Data entry and spreadsheet development.

Inventory control

Quality Control

Team Building

Customer needs assessment

Virtual and outside sales

Training and development

Experience

Symmetry Financial Group Asheville, NC

Sales Consultant

08/2017 - Current

Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Reviewed insurance inquiries, working effectively to accommodate various requests to provide needed protection for individual family's.

Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Precedent, Inc Newton, NC

Cut & Sew Supervisor

01/1999 - 04/2021

Responsible for cut & sew of fabric and leather goods directing as many as 60 employees.

Reduced day work in sewing from a weekly high of 67% to 5% and in cutting from a weekly high of 52% to 3%.

Demonstrated leadership by making improvements to work processes and helping to train others.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Kept team on track by assigning and supervising their activities and giving constructive feedback.

Sears Hickory, NC

Sales Associate

10/2001 - 12/2002

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Helped average of 25-50 customers per day by responding to inquiries and locating products.

Acted as initial contact in addressing customer concerns.

Temple Furniture Maiden, NC

Transportation Supervisor

03/1996 - 01/1999

Responsible for directing and loading of shipment deliveries via Temple trucks in conjunction with common carrier trucking companies.

I also worked in conjunction with customer service, assisting with scheduling of deliveries and quality issues related to freight damage.

Ensured a steady product flow and on timely loading of trucks with quality furniture in a team work atmosphere.

Precedent, Inc Newton, NC

Production Supervisor

04/1990 - 02/1996

Oversaw parts stock room, machine room, frame department, and spring up department directing 20 employees.

Maintained inventory control to assure needed materials were in stock.

Produced daily route sheet and production tickets by computer print out.

Hired and trained new employees and completed job performance evaluations.

Boosted productivity, efficiency, while leading 20+ employees in implementing Kaizen and Lean Manufacturing.

By implementing Just-In-Time manufacturing principles was able to reduce work-in-process inventory from $250,000 to $10,000.

Education and Training

Catawba Valley Community College Hickory, NC

Understanding & Implementing Lean Mfg. & Kaizen

1998

Effective Supervision 101, Modules III-IV, & Process Mapping

1998

Mitchell Community College Statesville, NC

Completed Supervision Skills Training Workshop

1993

Industrial Mgt. Training & Quality Control Course

1989

NC State Industrial Extension Service

Certifications

Licensed Forklift Operator

CDL Passenger Endorsement Under 26001lbs / No Air Brake Endorsement

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