Veteran Administrative & Client Services Professional
Resume:
Cheryl Jackson
Bullhead City, 86442, Arizona, US
Mobile Phone: 928-***-****
Office Phone :928-***-****
E-mail: *********@*****.***
WORK EXPERIENCE
Vondial LLC
Owner/CEO
2012- Current
•Virtual Customer Service Company providing all aspects of customer service for contracted clients. Contact customers via phone, assisting with account inquiries, scheduling repair appointments and updating customer information within the online database.
•Provides audit visits to local businesses, recording client requested information and detailed client reports.
Unit Secretary/Medical Records
Bullhead City Clinic Corp
July 2008 – January 2015
•Using coded data to produce and submit medical claims to insurance companies. Working directly with the insurance company, health-care provider, and patient to get a claim processed and paid.
•Reviewing and appealing unpaid and denied claims.
•Verifying patients’ insurance coverage, answering patients’ billing questions.
•Handling collections on unpaid medical accounts.
•Assisted in opening new medical offices, preparing for the arrival of the physician, ordering equipment and furniture, setting up the office, obtaining information for credentialing, assisting the physicians with Athena training, assisted the physicians with CPR training and assisting in building the practice schedule. • Compile, record, and update the specific clientele, made appointments and kept records for local and nationwide patients.
•Performing basic in-office testing such as vision tests, hearing tests, blood pressure and oxygen monitoring, EKG’s, and urine analysis.
•Responsible for obtaining prior authorization, insurance verification, patient education, patient consent, ordering pre-operative testing, handling prescription issues and refills, interaction with other departments, reviewing pathology reports, radiology results, understanding and verifying physician orders and scheduling post-operative appointments.
•I was also responsible for interactions with pharmaceutical reps, the ordering, inventory and control of all pharmaceutical samples.
•Use of fax, copier, credit card machine, and printers.
•Assist the off-site managers with office personnel issues, utilizing problem solving skills.
•Scheduling of appointments, surgeries and testing with prior authorization and insurance verification.
•Supervise the Patient Satisfaction Survey for five offices.
•Training and monitoring of new employees.
•Assisted in all aspects of closing several practices. • Accurately posting payment batches and making bank deposits.
Veterinary Assistant
Colorado River Animal Hospital
2/2007 – 6/2008
•Assisted the veterinarian with the care, examination, treatment and surgical needs of all patients.
•Compounding custom prescription medications.
•After hours and weekend monitoring and care of inpatients, reporting emergency situations to the veterinarian via phone.
Bill Collector
Central Credit Services
2/2000 – 11/2006
•Responsible for large portfolio of consumer debt accounts
•Compile, record, and update the specific customer account on a daily basis.
•Outbound calling, maintaining a minimum 200 calls daily. • Collecting defaulted balances or establishing realistic payment plans.
EDUCATION
Associate Degree, Health Care Administration
University of Phoenix Phoenix, AZ
CERTIFICATIONS
CPR and First Aide Certified
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