Senior Sales Leader with Client-Focused Excellence
Resume:
Mukesh Sharma
Davie, FL • 786-***-**** • ******.*****@*****.***
EXECUTIVE SUMMARY
-15+ years of sales experience
-Successful team development and management experience
-Excellent verbal and written communication skills
-Fluent in English & Hindi: Speaking, Reading and Writing
-Enthusiastic, efficient, and organized problem solver
-Proficient knowledge of Microsoft Office products
Professional Experience
August 2021 – September 2023
American Express, Sunrise, FL
Customer Care Professional – Platinum Card Services
Handled 50+ calls per shift
Provided exemplary customer care by responding to concerns with cardmember accounts, including billing, benefits and rewards, cancellations and disputes
Resolved product and service inquiries by asking probing questions and determining the cause of the issue; researching and providing the best solution compliantly to maintain customer satisfaction
Documented necessary account information and offered tailored solutions to benefit the cardmembers
Delivered extraordinary results measured by cardmember satisfaction, value added, efficiency and quality
Assisted fellow team members with questions and concerns regarding cardmember accounts
Gathered and organized information and links to share with team members to provide exceptional resolutions for cardmembers at first interaction
April 2020 – June 2021
US Health Advisors, Plantation, FL
Independent Contractor/Licensed Writing Agent
2-14 Health and Life Insurance license in over 30 states
Completed and exceeded 250+ outbound dials on a daily basis in order to acquire new business, while developing valuable follow-up skills in order to nurture and maximize every lead
Surpassed onboarding sales goal by producing over $100,000 worth of policy premiums within the first 13 weeks of becoming a licensed agent
Utilized and mastered the CRMs VanillaSoft, NextGen, Ringy, and Marketplace in order to prospect and convert new leads
Familiarized individuals with health laws per state across the country
Prospecting and finding clients appropriate for the program
Presenting and reviewing health insurance plan packages with potential clients
Submitting applications with clients
Consistent follow up to close deals
Serving as a liaison between insurance companies and clients
Providing superior customer service and quality assurance
Maintain customer satisfaction and retention by attending to client's needs throughout life of the policy
November 2011 – January 2019
LA Fitness, Sunrise, FL
General Manager
2-14 Health and Life Insurance license in over 30 states
Completed and exceeded 250+ outbound dials on a daily basis in order to acquire new business, while developing valuable follow-up skills in order to nurture and maximize every lead
Surpassed onboarding sales goal by producing over $100,000 worth of policy premiums within the
February 2009 – October 2011
LA Fitness, Brickell, FL
Sales Manager/Assistant General Manager
2-14 Health and Life Insurance license in over 30 states
Completed and exceeded 250+ outbound dials on a daily basis in order to acquire new business, while developing valuable follow-up skills in order to nurture and maximize every lead
Surpassed onboarding sales goal by producing over $100,000 worth of policy premiums within the
August 2007 – January 2009
LA Fitness, Kendall, FL
Sales Assosciate/Counselor
2-14 Health and Life Insurance license in over 30 states
Completed and exceeded 250+ outbound dials on a daily basis in order to acquire new business, while developing valuable follow-up skills in order to nurture and maximize every lead
Surpassed onboarding sales goal by producing over $100,000 worth of policy premiums within the
Educational Background
Barkatullah University, India
Bachelor’s of Science in Math and Physics
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