Technology-Driven Finance & Support Leader

Javon Evans

Gary, IN ***** +1-840-***-**** *************@*****.***

Summary

Experienced professional with a strong background in technology-related roles. Proficient in management, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Skills

Bank reconciliation

Problem-solving

Time management

Planning and coordination

Loan processing

Product troubleshooting

Employee training

Problem solving

Effective communication

Team leadership

Experience

FINANCE SUPERVISOR 12/2024 - 10/2025

Magnolia Bank - Las Vegas, NV

Developed comprehensive financial plans to optimize home financing options for clients. Analyzed market trends to provide strategic recommendations on mortgage products and services. Cultivated relationships with lenders, ensuring competitive rates and favorable terms for clients. Exceeded monthly sales targets consistently by cultivating a high-performance team focused on meeting organizational objectives.

Implemented a comprehensive training program for new hires, reducing time-to-proficiency for onboarding employees.

Trained staff on financial policies and procedures to enhance team performance. TECHNICAL SUPPORT ADVISOR 11/2023 - 12/2024

Conduent - Las Vegas, NV

Troubleshooted Apple iPhones, Mac computers and Apple watches. Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

Mentored junior team members, sharing best practices and improving overall team performance levels. Scheduling appointments.

Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.

Resolved complex technical issues for clients, enhancing customer satisfaction and retention. WAREHOUSE ASSOCIATE 03/2022 - 11/2023

Court Furniture - Las Vegas, NV

Moving and filling furniture orders.

Delivered furniture items to hotels.

Operated forklifts to move and organize furniture in the warehouse. Assisted in loading and unloading trucks with various furniture products. Managed inventory by tracking incoming and outgoing shipments efficiently. Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.

CUSTOMER SERVICE REPRESENTATIVE 06/2019 - 06/2021 Telus International - Las Vegas, NV

Assist customers with technical support issues with Audible app. Documented customer interactions using internal systems accurately. Answered customer inquiries and provided accurate information regarding products and services. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. WAREHOUSE ORDER PULLER 07/2017 - 06/2019

Trader Joe's - Fontana, CA

Inspected incoming shipments for quality and accuracy upon arrival. Operated pallet jacks and forklifts to transport products efficiently. Retrieved orders accurately from warehouse shelves for timely distribution. Collaborated with team members to manage inventory and replenish stock levels. Followed safety protocols to ensure a secure working environment at all times. Assisted other personnel in loading, unloading incoming, outgoing shipments. Lifted heavy objects up to 100 lbs as needed during daily operations. Utilized barcode scanning system to record stock movements in the warehouse. Education and Training

Augustus Hawkins High School - Los Angeles, CA High School Diploma 08/2011 - 06/2015

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