Virtual Assistant: Home-Based Administrative Support Seeking Details

SUMMARY

SKILLS

EXPERIENCE

SHEILA

GOY

928-***-**** • *********@*****.*** • Page, AZ 86040

Dynamic Assistant Manager with expertise in customer service and conflict resolution. Proven ability to enhance customer satisfaction and optimize operations through effective staff scheduling and training.

Results-driven Assistant Manager with over 11 years of experience in retail operations. Skilled in inventory management, employee training, and team collaboration, consistently contributing to improved sales performance and operational efficiency. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Inventory management

Staff scheduling

Customer service

Cash handling

Employee training

Team collaboration

Conflict resolution

Problem solving

Workplace safety compliance

Customer relations

Cost control

Employee supervision

Customer service and satisfaction

Goal setting

Money handling

Retail operations

Team motivation

Staff supervision

Assistant Manger

Oreilly Auto Pats Page, Arizona Jun 2014-Nov 2025 Assisted in daily operations and ensured store compliance with company policies. Managed staff schedules to optimize workflow and maintain adequate coverage. Trained new employees on product knowledge and customer service techniques. Make sure all monies or entered correctly and bank deposits done correctly. Coordinated inventory management to maintain stock levels and minimize shortages. Resolved customer inquiries and complaints to enhance overall satisfaction. Collaborated with team members to develop strategies for improving sales performance. Supervised daily operations including scheduling shifts, assigning duties. EDUCATION AND TRAINING

REFERENCES

Resolved conflicts between team members in an effective manner. Greyhills Academy Tuba City, AZ

References available upon request.

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