Medical Data Entry & Patient Services Specialist
Resume:
******@*****.***
Grand Rapids, MI *9508
Skills
Electronic health records
Appointment scheduling
HIPAA compliance
Patient data management
Medical billing
Customer relationship management
Communication skills
Time management
Attention to detail
Organizational skills
Multitasking and organization
Patient scheduling
Data entry accuracy
Blood transfusions
Patient assessment
Specimen collection and storage
Patient preparation
Blood collection
Laboratory procedures understanding
Personal protective equipment usage
Hemoglobin testing
Blood culture collection
Order of draw
Multi-sample collection
Venipuncture and capillary puncture
Proper labeling
Sample and specimen collection
Blood collection techniques
Butterfly needle technique
Capillary puncture
Education And Training
11/2024
Certified Phlebotomy Technician:
Phlebotomy
National Healthcare Certification
Grand Rapids, MI
06/1989
Eau Claire High School
Eau Claire, MI
Certifications & Licenses
Certified Phlebotomy Technician
Lydia Thomas
Summary
Detail-oriented Customer Care Representative with a strong background in electronic health records and HIPAA compliance. Proven ability to manage patient data and coordinate communication effectively.
Experience
University of Michigan Health-West - Customer Care Representative
Wyoming, Michigan
01/2025 - 08/2025
Provided support to healthcare staff and administrative teams.
Assisted patients with appointment scheduling and inquiries.
Managed patient records using electronic health systems.
Responded to customer concerns with empathy and professionalism.
Coordinated communication between departments for patient services.
Maintained a clean and organized reception area for patients.
Answered customer inquiries over the phone and via email.
Delivered customer support to high call load each shift.
Processed customer account changes with proprietary software.
Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Applied HIPAA privacy and security regulations while handling patient information.
Communicated financial obligations to patients and collected fees at time of service.
Processed patient responsibility estimate determined by insurance at pre-registration.
Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Guided patients through the completion of consent and other required medical forms.
Utilized hospital systems to update patient records, ensuring accuracy and completeness.
Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Prepared daily reports on registration activities, highlighting areas for improvement.
Processed customer billing inquiries and resolved discrepancies effectively.
Verified billing data with client contracts to ensure accuracy of invoicing.
Corewell Health - Customer Care Representative
Ada, Michigan
03/2024 - 08/2024
Greeted patients and visitors warmly to create a welcoming environment.
Scheduled and confirmed patient appointments efficiently using scheduling software.
Collected patient information and verified insurance details for processing.
Assisted patients with completing necessary forms and documentation.
Coordinated communication between patients and healthcare providers effectively.
Maintained cleanliness and organization of the reception area consistently.
Answered incoming calls in a professional manner.
Verified insurance information, collected payments, and scheduled appointments.
Adhered to HIPAA regulations when handling confidential patient information.
Assisted with scheduling follow-up appointments according to provider availability.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Inputted patient demographic data into electronic health record system.
Registered patients by verifying records to update computer system and patient charts.
Greeted patients upon arrival and directed them to the appropriate area.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Coordinated with patients and healthcare professionals to meet patient needs.
Verified demographics and insurance information to register patients in computer system.
Processed patient responsibility estimate determined by insurance at pre-registration.
Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Supported emergency department registration during peak times, ensuring rapid patient processing.
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