Experienced Corporate Accountant with GAAP Focus
Resume:
COURTNEY NIPPER
**** **** ******* ** ************ Fl 32258
****************@*****.***
Uptime Solutions, Jacksonville, FL February 2022 – Present Accountant
● Maintain financial reports, records, and general ledger accounts to ensure financial transactions are recorded properly
● Prepare journal entries, analyses, account reconciliations assist with monthly close, Create invoices according to signed contracts and submits invoices to customers
● Posts, verifies, and records customer payments and transactions related to accounts receivable
● Research customer discrepancies and past due amounts and ensures the overall financial resolution of all accounts receivable
● Prepare state business registration filings, including compilation, review, and management of state deadlines and correspondence
● Provides outside auditors with assistance; gathers necessary account information and documents to perform the annual audit Respond to external vendors and internal stakeholders regarding all aspects of the accounts payable process, including processing invoices for payment, recording sales tax, and reconciling monthly vendor statements
● Verify the accuracy of vendor invoices and confirm that the correct general ledger account codes are used
● Generate payment to vendors on a routine schedule and match the check with backup for review by the Controller
Review automatic payments to ensure correct coding and authorization as well as sufficient contracts and documentation.
● Reconciles bank accounts weekly, verifies deposits, and addresses inquiries from vendors.
● Create and maintain accounting controls as needed by preparing and recommending policies and procedures, such as a Standard Operating Procedure (SOP) manual for accounting policy and regulations
Identify areas for improvement and aid in the implementation of new accounting policies, standards, and guidelines
● Ensure compliance with applicable standards (i.e. GAAP, FASB), rules, regulations, and systems of internal control Other duties as assigned
● Backup to Executive Assistant. I help by collecting and analyzing information; initiating telecommunications; redline, revise and resend documents.
● Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Vizergy, Jacksonville, FL November 2016 – January 2022 Accounting Specialist // Executive Assistant
● A/R, A/P, Collections, Chargebacks, State Revenue Tax, Withholding Tax, Employment Tax and Customer service.
● Accounts Receivable; received and applied payments, processed bank deposits, and researched reconciliation of account balances
● Accounts Payable; processed invoices and payments, reconciled credit card accounts and petty cash, management of daily cash flow requirements and transactions, generated yearly 1099's
● Worked with our payroll company with Payroll, SDI, SUTA and Withholding Tax.
● Worked with the states on quarterly revenue tax and compliance
● Collected in excess of $500,000 for accounts past due one year, and now maintaining current status under 9%
● Salesforce, Financialforce, Quickbooks, All Excel Products
● Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
● Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
● Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. Accelerated Tax Solutions, Jacksonville, FL September 2015 – October 2016 Director of Client Services/ Account Management Team
● Guided and oversaw a staff of 20 team members and over 1600 active cases.
● Developed, monitored and improved key performance metrics for operations including client satisfaction, productivity and efficiency data.
● Planned, selected, and executed new departmental plans for training and success in functional areas to result in a profit center driven approach.
● Served as an escalation point for issues impacting our company, online ratings or BBB complaints.
● Lead resource for all managers on the floor for complaints and concerns of the clients.
● Provided all disciplinary action needed throughout the department.
● President of the Fun Committee! I planned and executed onsite and offsite events revolving around our office culture.
Web.com, Jacksonville, FL July 2014 – September 2015 Accounts Receivable Specialist
● A/R, collections, customer service for billing and settlements.
● End of the month reporting/ invoicing for all RevShare accounts.
● Processing of customer refunds, credit card disputes of all levels and settlement reconciliation.
● Communicate and reconcile with internal representatives from multiple departments within Web.com.
● Support any escalations regarding refunds, disputes, and questions across multiple platforms.
● Hermes, Lock Box, Ticketing (CTS), Oasis, 1 Shopping Cart, Register.Com, ReD, LiveProcessor, Janus, Braveheart.
● Receive and handle customer's inquiries via phone and email for a quick resolution.
● Debits and receipts entry of all cash items.
Tax Defense Network, Jacksonville, FL Oct 2009 – July 2013 Senior Tax Account Manager
● Apply comprehensive accounting knowledge to effectively analyze tax reports and to determine and communicate the impact of applicable taxes (domestic, foreign, deferred).
● Complete financial analysis for payment structure for the IRS within deadlines to prevent and lift wage
& bank levies.
● Maintain a client caseload of 200+ at all times. Handle all escalations and special white glove cases.
● Prepare state and local income, business license, property tax, gross receipts for tax returns.
● Collaborate with customers on personal finance with regard to tax effects on the IRS. Web.com, Jacksonville, FL Apr 2005 - Aug 2008
Lead Customer Service/ Retention Department
● Website consultant for online marketing for small to medium size businesses.
● SEO implementation to customer's website campaign for client retention.
● Consistently at an 85% + client save rate.
● SEM practices for product/service knowledge, and search trends analysis of current SMB markets. Online marketing consultation to clients for an ROI analysis.
● Handled 50 - 100 calls daily for the customer service department using negotiation skills and retention tools available including numerous customer escalations requiring call control and de-escalation skill set. Skill Set
● Ability to read, write, analyze and interpret complex instructions, correspondence, legal documents, financial reports and/or technical documents.
● Proficient with State Revenue & Labor Departments; Department of the Treasury
● Ability to read, write, analyze Payroll and State Tax Documents.
● The ability to respond effectively to clients, employees, and management and to handle sensitive and/or confidential communications.
● Implemented training for multiple positions, departments, and new employees.
● Proficient in Microsoft Excel, Office, Outlook, Word, Mail Merge, CMS, Salesforce, Financialforce Netsuite, ReD, One Shopping Cart, Amex, AP Solutions Education
● Allen D Nease High School - St Augustine
● FCCJ - AA classes - Continuing Education
● GCU - BSBA - Accounting Major
● Enrolled Agent Training
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