Medical Office Secretary and Admin Specialist
Resume:
Billie Stanley
Lafayette, LA *****
*********@*****.***
Professional Summary
Accomplished medical office secretary with 15+ years of experience in patient management and administrative support within healthcare settings. Proficient in Epic EMR, insurance verification, and HIPAA compliance, ensuring efficient operations and patient satisfaction. Demonstrated expertise in scheduling appointments, processing referrals, and managing multi-phone systems, contributing to streamlined office workflows and enhanced patient care. Work Experience
Secretary
OUR LADY OF LOURDES SLEEP DISORDERS CENTER-Lafayette, LA August 2021 to October 2025
· Familiar with Epic EMR
· Checking in and checking out patients
· Handling faxes
· Answered multi-phone line system
· Processing referrals
· Making appointments
· Insurance verification
· HIPPA Compliance
Front Office Coordinator
ISLAND DOCTORS-Panama City, FL
August 2018 to May 2020
· Checking in and checking out patients
· Handling faxes
· Answered multi-phone line system
· Processing referrals
· Making appointments
· Insurance verification
· HIPPA Compliance
· Collected co-pays
Front Office Secretary
KRIS LEWANDOWSKI, MD-Panama City, FL
May 2002 to September 2018
· Checking in and checking out patients
· Handling faxes
· Answered multi-phone line system
· Processing referrals
· Making appointments
· Insurance verification
· HIPPA Compliance
· Collected co-pays and deductibles
· Scheduled procedures
· Prior Authorizations
Medical Office Secretary
KRIS LEWANDOWSKI, MD-Panama City, FL
September 2004 to September 2004
· Checking in and checking out patients
· Handling faxes
· Answered multi-phone line system
· Processing referrals
· Making appointments
· Insurance verification
· HIPPA Compliance
· Collected co-pays and deductibles
· Scheduled procedures
· Prior Authorizations
Education
OFFICE SYSTEMS TECHNOLOGY (A.S.)
GULF COAST STATE COLLEGE-Panama City, FL
January 2002 to December 2002
OFFICE SYSTEMS TECHNOLOGY (A.S.)
GULF COAST STATE COLLEGE-Panama City, FL
January 2000 to May 2002
HIGH SCHOOL DIPLOMA
AMY BRADFORD WARE-Opelousas, LA
January 1981 to May 1984
Upper secondary education
Skills
• Patient registration via email
• Patient complaint handling
• Patient scheduling via online systems
• Scanning
• Assisting medical staff
• Patient appointment follow-ups
• Attention to detail
• Medical administrative support - Medical administrative support experience (6-10 years)
• Filing
• POS systems
• Patient referrals
• Insurance verification
• Functional Skills
• Phone call management
• HIPAA
• Multiple phone line experience
• Implementation of OSHA safety standards
• Electronic health records (EHR) management
• Research
• Patient registration via fax
• Epic
• Customer service
• Insurance prior authorization
• Electronic Health Record (EHR) access control systems
• Interpersonal skills
• Managing patient records
• Scheduling appointments
• Patient scheduling via phone
• Handling patient inquiries
• Faxing
• Teamwork
• Manual patient registration
• Microsoft Office
• Microsoft Outlook
• Data entry
• In-person patient scheduling
• Health insurance knowledge
• Organizational skills
• Patient rooming
• Medware
• Customer relationship management
• Patient insurance coordination
• Microsoft Word
• Providing product information
• Clinic administrative experience
• Medical terminology
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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