Administrator

Victoria Burton

Administrative

Columbus, IN ****1

***********@*****.***

+1-812-***-****

Professional Summary

Detail-oriented administrative assistant with excellent interpersonal, planning, and customer service skills. Seeking an administrative assistant position. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient registrar scheduling clerk

Columbus regional hospital-Columbus, IN

May 2025 to Present

Updating patients information, scheduling appointments, customer service, days entry Intake Specialist

IHC INC

October 2024 to Present

Checking in patients, checking out patients, calling pts and scheduling appointments, answering phone calls and directing them, insurance verification, data entry, excel documents, word documents, PDFs,outlook, teams

Scheneck Medical Center

ER Registrar-Seymour, IN

February 2024 to October 2024

Registering patients for emergency rooms, data entry, insurance verification, Excel documents, Word documents, Outlook, calling patients on the phone, and Teams are some tasks I perform. Registration and Scheduling Specialist

Knowledge Services-Seymour, IN

February 2021 to November 2021

• Work-from-home Call Center Agent representing Indiana 2-1-1 (State of Indiana Family and Social Services Administration) on the COVID-19 Vaccination Information and Scheduling Line.

• Responded to calls from Indiana residents seeking vaccine-related information and assistance in scheduling vaccination appointments.

• Systems utilized: Genesys web-based telephony system, Pan viva knowledge management system, Indiana’s Zotec vaccination scheduling tool, Microsoft Teams for internal communications ESR

ADP-Louisville, KY

May 2020 to December 2020

Annual enrollment benefits support. Working with A clients to help them with annual enrollment benefits as well as other issues. Call center atmosphere

Administrative Assistant

Seymour Tubing-Seymour, IN

February 2018 to April 2019

• Answering phones and directing clients to the correct extension.

• Communicating with staff to schedule meetings and to assist them as needed.

• Drafted 10+ emails daily for HR staff in regards to policies, events, and trainings.

• Ordered food for the office once a week, paying close attention that special food requests were met.

• Entry Data.

• Filing records.

• Copying/ scanning information into company records. Customer Liaison

Intertek Technologies-Lexington, KY

January 2013 to February 2014

• Answering phones and directing to the right personal.

• Creating appointment and scheduling tests for clients.

• Communication with clients about test results.

• Creating spreadsheet for clients regarding what tests would be Administered

• Customer service

• Running a multi line phone system

Education

Business Administration minoring in healthcare (Bachelor's) Colorado Technical University-Online-Colorado Springs, CO August 2020 to September 2022

Business (Associate)

Colorado Technical University-Colorado Springs, CO October 2019 to May 2020

Skills

• Financial services

• Multi-line Phone Systems (1 year)

• Microsoft Word

• Event Planning

• Accounts Receivable

• Conflict management

• Animal care

• Clinical research

• Retail sales

• Research

• Budgeting

• Computer literacy

• Management

• Customer Service (10+ years)

• Hospital experience

• Senior care

• Microsoft Access

• Dental receptionist

• Microsoft Publisher

• Patient interaction

• Medical scheduling

• Answering phones (2 years)

• Customer service

• Administrative Experience

• Guest Services

• Public relations

• Team management

• Personal Assistant Experience

• QuickBooks

• Financial analysis

• Data Entry (2 years)

• Accounts Payable

• Salesforce

• Clerical Experience

• Clinic

• Pet care

• Organizational skills

• Technical support

• Supervising experience

• Insurance Verification (1 year)

• Microsoft office (3 years)

• Patient care

• Epic

• Filing

• Medical billing

• Grammar Experience

• Time management

• Cash handling

• English

• Marketing automation

• Office management

• Microsoft Excel (3 years)

• Bookkeeping

• Cash register

• Front Desk

• Calendar management

• Word processing

• EMR systems

• Microsoft Outlook (3 years)

• HIPAA

• Typing

• Knowledge Management

Certifications and Licenses

Driver's License

Cosmetology

September 2018 to August 2022

Cosmetology license in Indiana.

Cosmetology License

Esthetician License

Barbering License

Additional Information

Lifee and Health Insurance Liscence

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