Healthcare Administrative Specialist with Patient Care Focus
Resume:
DANIELE ABLES
***********@******.*** 423-***-**** Whitwell, TN 37397
Summary Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. I am also a Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Skills Patient scheduling
Electronic health records
Vital signs monitoring
Medical billing
Infection control protocols
Customer relationship management
Time management
Effective communication
Compassionate care
Organizational skills
Record processing
EMR / EHR
Medical charting
Documentation
Petty cash management
Telephone etiquette
Co-payment collection
Microsoft office
Inventory oversight
Insurance verifications
Appointment scheduling
Medical transcription
Front desk operations
Patient registration
Medical office procedures
HIPAA guidelines
Appointment management
Insurance claims
Outpatient care
Appointment setting
Inpatient care
General housekeeping
Healthcare ethics
Electronic charting
Bedside manner
Dementia and Alzheimer's care
Hemodialysis treatment
Equipment maintenance
Inventory management
Continuous learning mindset
Clinical documentation proficiency
Hemodialysis equipment operation
Water treatment systems
Quality assurance practices
Vascular Access management
Bloodborne pathogens
Patient care techniques
Emergency response preparedness
Records management
Advanced nephrology knowledge
Treatment documentation
Direct patient care
Patient data management
Fluid management
Acute hemodialysis treatment
Patient health education
Dialysis treatment
Specimen handling
Hemodialysis procedures
Alarm response
Maintaining dialysis equipment
Disposing of biohazardous waste
D
A
Payment collection
Referral verification
Paperwork coordination
Patient relations
Medical terminology
HIPAA compliance
Typing and filing
Mail management
Pre-hospital care
Medical billing and coding
Invoice processing
Prescription refills
Heartsaver first aid CPR AED (first aid CPR
AED)
Data entry software
Adaptability and flexibility
CPR certified
Patient monitoring
Documentation accuracy
Infection control
Problem solving
Conflict resolution
Lifting and transferring
End-of-life care
Complex Problem-solving
Clinical documentation
Multitasking and organization
Health monitoring
Compassion and empathy
Basic life support
Maintaining confidentiality
Emergency response
Blood glucose testing
Healthcare software proficiency
HIPAA
Cash handling
Customer service
Cashier operations
Adaptability to change
POS system proficiency
Checkout monitoring
Payment processing
Cash handling and management
Customer complaint handling
Shift oversight
Cash handling expertise
Quality assurance
Verbal and written communication
Policy enforcement
Store opening and closing
Documentation and reporting
Multitasking capacity
Cleaning techniques
Equipment sterilization
Cleaning and sanitization
Restocking supplies
Kitchen cleaning
Surface disinfection
Safe cleaning with chemicals
Surface sanitation
Bathroom sanitation
Deep cleaning expertise
Safe chemical handling
Commercial and residential cleaning
Supply inventory management
Experience Hospice Aide 04/2025 - 10/2025
Solomons House, LLC Redbank, tennessee
Provided personal care to patients, including bathing and grooming assistance. Monitored patient vital signs and reported changes to nursing staff. Assisted with mobility and transfers using safe lifting techniques. Maintained a clean and safe environment for patients and staff. Communicated effectively with patients, families, and healthcare team members. Documented patient activities and care provided in medical records accurately. Supported emotional well-being of patients through companionship and conversation. Followed infection control protocols to ensure patient safety at all times. Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
Supported grieving families by offering listening ear, compassion and kindness. Helped patients maintain dignity during difficult times. Assisted terminally ill patients with bathing, grooming and dressing. Moved patients carefully into different positions to promote better body alignment and comfort.
Compiled detailed documentation related to patient care services rendered. Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services. Observed changes in patients' condition and reported any unusual findings to the RN Case Manager.
Administered medications under the direction of a registered nurse or physician. Documented information in patient charts and communicated status updates to interdisciplinary care team.
Planned and served meals and snacks to patients according to prescribed diets. Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Supplied, collected and emptied patient bedpans on frequent basis. Answered patient call signals and signal lights to determine patients' needs. Certified Clinical Hemodialysis Technician 10/2022 - 04/2025 Dialysis Clinic Inc. Jasper, Tennessee
Administered hemodialysis treatments to patients following established protocols. Monitored patient vital signs during treatment sessions for safety and comfort. Prepared and maintained dialysis equipment for optimal functionality and hygiene. Educated patients on dialysis procedures and self-care practices post-treatment. Collaborated with healthcare team to develop patient-centered care plans. Documented patient information accurately in electronic health records systems. Assisted in training new staff on operational protocols and best practices. Ensured compliance with regulatory standards for infection control and safety measures. Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts. Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment. Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations. Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
Transported patients to and from rooms and prepared for treatments according to individual specifications.
Transported patients from rooms and prepared for treatments. Operated water purification systems that produce high quality water used in hemodialysis processes.
Participated in team meetings with physicians and other healthcare professionals to discuss new techniques or procedures related to hemodialysis. Provided education to patients regarding diet, lifestyle modifications, nutrition, fluid management and medication compliance.
Conducted laboratory tests on blood samples taken from patients before and after dialysis sessions.
Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
Monitored patients during dialysis treatments for adverse reactions or changes in condition.
Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
Maintained accurate records of patient treatments, including the type of treatment received, duration of treatment and any other relevant information. Discontinued dialysis treatment according to established procedures. Monitored patient reactions and machine operation during dialysis treatment. Assisted in the development of quality improvement initiatives for dialysis services. Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
Participated in continuous education to stay updated on dialysis technology advancements.
Assisted patients in understanding the dialysis process and answering their questions. Maintained a clean and organized work environment in compliance with healthcare regulations.
Trained new dialysis technicians on machine operation and patient care procedures. Coordinated scheduling of patient appointments to optimize clinic workflow. Responded to and managed emergency situations during dialysis treatments. Performed routine maintenance on dialysis equipment to ensure optimal functionality. Calculated numerical data for medical activities.
Cleaned medical equipment or facilities.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Recorded observations and baseline measurements to maintain accurate medical records.
Communicated with management or other staff to resolve problems. Adjusted settings or positions of medical equipment. Calibrated, troubleshot or repaired equipment and corrected malfunctions. Communicated test or assessment results to medical professionals. Coded data or other information.
Cashier, Cook 01/2015 - 06/2020
Whitwell Dairy Bar Whitwell, USA
Processed customer transactions efficiently and accurately. Managed cash drawer and ensured proper cash handling procedures. Maintained cleanliness and organization of checkout area. Collaborated with team members to enhance customer service experience. Trained new cashiers on operating procedures and customer interaction. Resolved customer complaints promptly to ensure satisfaction. Monitored inventory levels and restocked shelves as needed. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accepted cash and credit card payments, issued receipts and provided change. Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.
Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures, and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Provided excellent customer service while promoting loyalty programs to increase sales potential.
Learned roles of other departments to provide coverage and keep store operational. Followed company security procedures for handling large sums of money. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Balanced daily transactions on a computerized point-of-sale system. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Helped with purchases and signed customers up for rewards program. Scanned merchandise using point-of-sale system for accurate purchase totals. Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Maintained work area and kept cash drawer organized. Built and maintained productive relationships with employees. Offered customers carry-out service at completion of transaction. Adhered to social distancing protocols and wore mask or face shield. Collaborated with team members to ensure efficient meal service during peak hours. Assisted in inventory management by tracking supplies and placing orders as needed. Trained new kitchen staff on proper cooking techniques and safety protocols. Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Operated grills, fryers and broilers to cook items to quality guidelines. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Wrapped, dated and labeled food items in storage for safety and freshness. Followed established procedures and requirements for safe food handling, storage and service.
Chopped, diced and sliced vegetables and fruit ahead of rush periods. Used standardized recipes and other instructions to prepare food. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Organized storage areas for efficient usage of space. Carried pans and trays of food to and from work stations, stove, and refrigerator. Resolved customer complaints regarding food quality or services provided. Set up and performed initial prep work for soups, sauces, and salads. Coordinated with wait staff to ensure timely delivery of meals to customers. Performed basic administrative duties such as inventory management, ordering supplies. Ordered supplies as needed for the kitchen.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Set up work stations prior to opening to minimize prep time. Checked completed orders for correct quantity and quality. Monitored temperatures of prepared food and cold-storage areas. Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Certified Nursing Assistant 08/2012 - 01/2015
Caring Hearts of Dunlap, Inc. Dunlap, USA
Provided personal care assistance to clients in daily living activities. Administered medications following prescribed schedules and guidelines. Assisted clients with mobility, ensuring safety and comfort during movement. Maintained accurate records of client care and daily activities. Communicated effectively with clients, families, and healthcare professionals. Monitored client health and reported changes to appropriate personnel. Developed and implemented individualized care plans based on client needs. Trained new caregivers on best practices for providing quality home care. Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry. Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
Monitored patient vital signs and reported changes to physician or nurse. Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others. Promoted positive morale among patients by providing emotional support during difficult times.
Observed safety precautions related to infection control practices in all areas where duties are performed.
Transported clients to medical appointments or other destinations when necessary. Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
Responded quickly and appropriately to emergency situations involving assigned patients. Administered medications as directed and documented medication administration in accordance with established policies and procedures. Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting. Provided respite care services for family members who need relief from caring for their ill relative.
Participated in team meetings regarding patient care planning and implementation activities.
Provided emotional support to both patients and families during difficult times. Helped client with medication self-administration. Helped clients stay happy and healthy by providing mental and emotional support. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Improved patient outlook and daily living through compassionate care. Recognized emergency situations and implemented appropriate procedures. Delivered high level of assistance with cooking, meal preparation, and shopping. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Maintained updated records and safeguarded patient privacy in accordance with HIPAA. Certified Nursing Assistant 03/2010 - 12/2012
St Barnabas Nursing Home Chattanooga, USA
Assisted residents with daily living activities and personal care. Monitored vital signs and reported changes to nursing staff. Maintained cleanliness and organization of resident living areas. Collaborated with healthcare team to ensure optimal patient care. Supported mobility by assisting residents with transfers and ambulation. Documented patient information accurately in electronic health records. Communicated effectively with residents and families regarding care plans. Participated in training new staff on caregiving protocols and procedures. Answered call lights promptly and responded to patient needs accordingly. Assisted patients with activities of daily living such as bathing, grooming, and dressing. Monitored vital signs including blood pressure, pulse rate, respiration rate. Observed and reported unusual symptoms and changes to charge nurse. Served meals to patients in their rooms and assisted with feeding when needed. Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Assisted with ambulation of patients utilizing appropriate equipment safely. Helped residents walk with or without self-help devices. Responded quickly to emergency situations involving sudden illness or injury. Distributed drinking water and nourishment to residents. Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Assisted residents in preparing for activities and social programs. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Cleaned and sanitized patient rooms according to established protocols. Exhibited compassionate care and communication regarding issues surrounding death and dying.
Supported non-ambulatory residents in range of motion exercises. Provided comfort measures such as back rubs and positioning pillows for added comfort. Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Managed and maintained patient rooms, shared-living areas and nursing stations. Participated in educational programs related to nursing assistant skills development. Collected specimens for testing purposes upon request from physicians or nurses. Assisted with admission procedures such as gathering personal data from the patient's chart.
Administered medications as directed by registered nurse or physician. Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Conducted patient education on health maintenance and disease prevention. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Safeguarded patient privacy with strict adherence to HIPAA protocols. Certified Nursing Assistant 08/2009 - 03/2010
Home Health Care of East Tenn Whitwell, USA
Completed and submitted clinical documentation in accordance with agency guidelines. Read and recorded temperature, pulse and respiration. Observed and documented patient status and reported patient complaints to the case manager.
Collected urine and fecal samples.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake.
Cleaned and organized patients' living quarters.
Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted in application of traction devices.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Resident Assistant 06/2008 - 08/2009
The Terrace at Mtn. Creek Red Bank, TN
Assisted with daily living activities and personal hygiene for residents. Monitored vital signs and reported changes to nursing staff promptly. Documented patient conditions and care provided in medical records accurately. Collaborated with healthcare teams to ensure quality patient care delivery. Educated patients and families on health management and safety practices. Maintained cleanliness and organization of patient areas and equipment. Supported nursing staff with administrative tasks and patient mobility assistance. Performed vital sign assessments, such as taking blood pressure and temperature. Documented patient care services by charting in designated areas. Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Answered patient call lights promptly and responded to requests appropriately. Assisted patients in ambulation and transfers using proper body mechanics. Reported changes in patient conditions to registered nurse or physician. Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Monitored food intake and output as directed by nursing staff. Ensured compliance with HIPAA regulations regarding confidentiality of information. Provided emotional support to family members during difficult times. Utilized appropriate safety measures when handling hazardous materials or waste products.
Transported residents within the facility as needed. Recognized signs, symptoms of abuse, neglect and reported them per policy. Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Assisted residents with bathing and dressing to promote personal hygiene. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Helped residents walk with or without self-help devices. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Used mobility devices to transport patients.
Observed and reported unusual symptoms and changes to charge nurse. Answered signal lights, bells or intercom systems to determine resident needs. Distributed drinking water and nourishment to residents. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported non-ambulatory residents in range of motion exercises. Documented activities and recorded information in EMR system. Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Supplied, collected and emptied patient bedpans on frequent basis. Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Medical Receptionist 08/2005 - 06/2008
Dr. Brenda K. Sowter Kimball, USA
Assisted healthcare providers with patient examinations and procedures. Managed patient scheduling and coordinated appointments efficiently. Collected and documented patient vital signs and medical histories accurately. Prepared examination rooms and ensured cleanliness for patient visits. Supported medical billing processes by verifying insurance information promptly. Maintained electronic health records in compliance with regulations consistently. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Scheduled appointments for patients via phone and in person. Collected samples from patients for laboratory testing purposes. Cleaned and maintained medical equipment following procedures and standards. Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Organized charts, documents and supplies to maintain team productivity. Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Organized patient charts before each day's clinic sessions began. Registered new patients into practice management software program accurately entering demographic information.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Contacted pharmacies to submit and refill patients' prescriptions. Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Filed insurance claims forms in accordance with applicable regulations. Answered phones, scheduled appointments, greeted patients and ordered supplies. Collected, labeled and stored laboratory specimens properly prior to testing. Assisted back office patient processes to reduce office wait times. Supported administrative staff by processing payments. Greeted patients warmly and scheduled appointments efficiently. Coordinated communication between patients and medical staff. Verified insurance information and collected patient co-pays. Answered phone calls and addressed patient inquiries promptly. Maintained a clean and organized reception area daily. Assisted in preparing medical documents for patient visits. Checked patients in and out for appointments and collected co-payments. Called patients to confirm scheduled appointments and obtain additional details. Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Greeted and checked in patients, updating patient information in computer system. Verified insurance coverage for appointments and collected co-payments as required. Prepared charts for new patients, ensuring all necessary forms were completed correctly. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Entered insurance, demographics and health history into patient database. Took messages from patients
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