Information Technology associate

Fredrick R. Gray

**** *********** *****

Knightdale, North Carolina 27545

919-***-****, *******@***.***

ENTRY-LEVEL IT PROFESSIONAL

Information Technology professional with several years in customer service and education seeking a position working with and troubleshooting IT equipment. Have experience troubleshooting and replacing motherboards in printers and registers, reidentifying registers, setting up signature pads and debit readers. Certifications:

MTA Network Fundamentals

CompTIA A+

MTA Windows Operating Systems Fundamentals

MTA Mobility and Devices Fundamentals

CompTIA Server+

MTA Security

Software:

Oracle VM VirtualBox

Windows 95, 7, 8, & 10

Mac OS X

Word, Excel, PowerPoint, Access, and Outlook

Pages, Numbers, and Keynote

WordPerfect, Spreadsheet, and Presentations

SAP

Active Directory

Group policy

VPN

Equipment:

Multimeter

Line Tracers

Windows Personal computers

Apple Computers

Work Experience:

NCR Voyix, Peachtree, Georgia 9/2019 to 11/2025

Customer Engineer I – Raleigh / Durham area

• Professionally interact with client’s staff and client’s customers.

• Assist with current IT retail work assignments in a large territory of North Carolina.

• Utilize knowledge, training, and other resources to troubleshoot and resolve IT related issues.

• Use software for daily work, order, maintain and return parts and supplies, and correspondence. Charter Global Inc, Atlanta, Georgia 8/2018 to 8/2019 Contract Employee – Customer Engineer I – NCR in Raleigh, North Carolina

• Professionally interact with client’s staff and client’s customers.

• Assist with current IT retail work assignments in a large territory of North Carolina.

• Utilize knowledge, training, and other resources to troubleshoot and resolve IT related issues.

• Use client’s software for daily work, order, maintain and return parts and supplies, and correspondence. Advance Auto Parts, Raleigh, North Carolina 6/2006 to 4/2019 Customer Service Representative

• Assisted retail and commercial customers with automotive parts database.

• Organized the backroom and sales floor when new parts arrive.

• Work on any special projects the general manager assigned. Conduent, Raleigh, North Carolina 5/2009 to 6/2011 Tier 1 Help Desk Support – formally Xerox, formally Affiliated Computer Systems

• Assisted inbound customer calls with troubleshooting MAC OS X, Apple mobile devices, & Email setup

• Troubleshoot mobile devices and tracked calls in a proprietary ticketing system

• Assisted co-workers, supervisors, and Tier 2 with troubleshooting and training on call resolution. Education:

My Computer Career, Cary, North Carolina CompTIA and Microsoft September 2017 Certifications

University of South Florida, Tampa, Florida English Education Bachelor of Arts, April 1995

Florida State University, Tallahassee, Florida English Bachelor of Arts, April 1991

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