Hotel Management Professional with Proven Leadership

NAME CYRUS NJENGA NG’ANG’A

CURRENT MAILING ADDRESS P.O BOX 281 01001 KALIMONI

TELEPHONE 071*******

EMAIL *************@*****.***

ID 22105711

DATE OF BIRTH 24TH march 1979

PLACE OF BIRTH NAIROBI

NATIONALITY KENYAN

SEX MALE

LANGUAGES ENGLISH /SWAHILI

PERMANENT MAILING ADDRESS 281-01001 KALIMONI.

CAREER OBJECTIVES

Seeking a challenging management position that will provide an opportunity to

●Demonstrate in depth experience and expertise in hotel management, food and beverage operations, vendor relations, profit and loss management, guest service operations and improve service delivery.

●Serve professionally, diligently and selflessly to make a positive mark.

PROFESSIONAL PROFILE

●Result oriented manager with significant progressive experience in modern management practices boosting productivity, cutting cost; fostering efficiency, effectiveness, planning and team work in an organization.

●Strategic professional who deploys participate management style in fast paced diverse workforce.

●Exceptional problem solver and decision maker with diverse experience in managing hotel and travel operations under rapid changing organizational environment.

●Enthusiastic communicator with analytical skills to develop detailed management reports.

●Strong leader and manager of personnel who leads in small and larger departments.

●Proactive agent who spends time in employee environment encouraging learning and promoting increased productivity that results in value added customer service delivery.

●Big picture visionary with ability to understand how daily operations shape the results and goals.

AREAS OF EXPERTISE.

●Business management, Business development, Hotel industry knowledge, Public relations marketing. Staff development, managing budgets, Coordination in operations and Controlling expenditure.

PROFESSIONAL EXPERIENCE.

LOWLANDS HOTEL LTD [CHUKA]

2023 – 2024

HOTEL MANAGER.

Increased revenues by 43% from 6.1M to 8.1M in monthly revenue through strategic planning .

Evaluated and re- negotiated all vendor services contracts, resulting in 20% annual savings while maintaining quality.

Improved employee retention and through implementation of departmental training Employee recognition and incentive programs.

Established internship/mentoring program in various institution allowing selected students the opportunity to experience practices of the hotel hospitality industry

Managing all financial activities and overseeing the daily functioning and settling expectations for Maintenance,Housekeeping,Food and service,Front office, and Managing 45 Employees and casuals.

Responsible for Human Resources.

Analyzed monthly P&L statement with detailed critique.

Ensure revenue opportunity are not missed.

Financial Results

Revenue management

Daily hotel Operations

Guest Satisfaction, standard operating procedures, product quality, organizing, planning, directing and leadership.

Conflict management/interpersonal skills and Great communication skills.

Health and safety.

BERRA HOTEL LIMITED [NGONG]

2019 -2022.

HOTEL MANAGER.

Finance Management

Sales and Marketing

Guest Satisfaction [100%]

Employee Management

Production.

Property Appearance.

ACHIEVEMENTS.

Improved the hotel online reputation by listening to feedback and taking steps to improve service, this led to a 23% reduction in negative reviews and 49% increase in positive reviews.

Succeeded in increasing guest satisfaction by researching market trend and prioritizing.

guest satisfaction and overcoming all process challenges.

The company's profit margin grew by 50% during my stint as the hotel manager.

STED MAK GARDEN HOTEL

HOTEL OPERATIONS MANAGER

2013 -2018

NAIROBI

GOLDEN PALM BREEZE HOTEL.

HOTEL SUPERVISOR.

2010- 2012 MURANGA

Duties responsibilities accomplishment

●The top accomplishment was to win the award for the highest overall guest Satisfaction score.

●Effective utilization of personnel.

●A dramatic improvement of guest satisfaction from default status to 60% in just one year. This proved that the management was on the right track.

●Waste reduction and excellent time management of 90% was a bench mark to be proud of.

TRANS ALLIANCE INSTITUTE OF TECHNOLOGY.

2006 - 2007

[ TUTOR] MACHAKOS

EDUCATION.

2023-2026 MANAGEMENT UNIVERSITY OF AFRICA.

B COM.Business Administration / Management/Leadership.

2011 KENYA UTALII COLLEGE.

Supervisory management in organizations.

2003- 2005 NAIROBI INSTITUTE OF BUSINESS STUDIES (NIBS).

Diploma in Pharmaceutical Technology.

2001 – 2002 KISUMU POLYTECHNIC.

Certificate in Pharmaceutical Technology.

1996 – 2000 EQUATOR BOYS HIGH SCHOOL

Kenya Certificate of Secondary Education.

1987 – 1995 KALIMONI PRIMARY SCHOOL.

REFEREES

PROF. GRACE N NJOROGE,

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY,

BOTANY DEPARTMENT,

P.O. BOX 620**-***** NAIROBI

Email: *********@*****.**.**

CELL: +254-***-***-***.

STEPHEN MUSILA,

OPERATIONS MANAGER,

GOLDEN PALM BREEZE HOTEL,

Email: ****************@*****.***,

CELL: +254-*********

TIMOTHY MUTUNE,

GENERAL MANAGER,

MAPLE HOTEL LTD,

EMAIL ************@*****.***

CELL +254-***-***-***.

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