Patient Care Technician with Strong Team Support
Resume:
TAFANI
DONALDSON-WHALEY
*****************@*****.**
Mesa, AZ 85213
Banner Health/Select Medical - Patient Care Technician MESA, AZ • 07/2025 - Present
BANNER HEALTH - Health Unit Coordinator (HUC, General Surgery)
US • 05/2024 - 06/2024
EXPERIENCE
• Performed hourly rounds and responded promptly to call lights.
• Utilized computer systems for charting patient data. Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
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Reported changes in patient status to nursing staff in a timely manner.
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Responded promptly to emergency situations using established protocols.
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Maintained cleanliness of assigned work area according to infection control standards.
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Maintained chart and filed paperwork, facilitating clerical functions.
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Collaborated closely with multidisciplinary teams for optimal patient outcomes.
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Inspected equipment to ensure proper functioning prior to use on patients.
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Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
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Maintained accurate records of patient care, condition, progress, and concerns.
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Checked vital signs and recorded intake information to monitor patient stability.
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Answered patient call signals, signal lights or bells to determine patient needs.
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• Collected specimens, such as urine, feces, and sputum. Answered phone and call lights promptly, forwarding calls or information to appropriate staff.
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Prepared patient charts for patient transfers by copying and organizing required documents according to specific criteria.
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Developed strong working relationships with patients, staff, and other stakeholders to ensure smooth operations of the health unit.
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Responded promptly to requests from doctors or nurses concerning patient information or treatments.
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Aiming to leverage my abilities to
successfully fill the vacancy on your
team. Frequently praised as detail-
oriented by my peers, I can be
relied upon to help your team
achieve its goals. Seeking to utilize
excellent communication,
interpersonal, and organizational
skills to complete tasks.
PROFESSIONAL
SUMMARY
Gateway Community College
Phoenix • Expected graduation
05/2027
Associate in Science (A.S.):
Respiratory Therapy Candidate
Mesa Community College
Mesa • Expected graduation 2027
Associate in Science (A.S.): Biology
Candidate
CORONADO HIGH SCHOOL
US • 01/2022
High School
EDUCATION
CERTIFICATIONS
• Certified Nursing Assistant
• Basic Life Support
• Food Handlers
BANNER HEALTH - Patient Care Assistant (Neuro PCU) Mesa, AZ • 10/2023 - 05/2024
BOBA TEA COMPANY - Boba Barista
Fashion Square Mall, US • 05/2022 - 09/2022
PACSUN - Sales Associate
Fashion Square Mall, US • 04/2022 - 09/2022
AUNTIE ANNE'S/CINNABON - Cashier
Fashion Square Mall, US • 10/2021 - 04/2022
BOYS AND GIRLS CLUB, HARTLEY AND RUTH BARKER BRANCH - Kids Activities Team Member
US
Provided compassionate and attentive patient care, including assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
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Maintained charts and filed paperwork, facilitating clerical functions.
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Utilized medical equipment safely and correctly to provide comfort measures for the patient's well-being.
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Maintained sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, and co-workers.
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Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
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Conducted regular rounds throughout assigned unit and area checking on each resident's needs.
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Prepared various boba drinks according to recipes, including milk teas and fruit teas.
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Performed cashier duties such as taking payments, making change, and providing receipts to customers.
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Provided advice on drink selection based on individual preferences or dietary needs.
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Managed opening and closing procedures, including setting up shop before the start of the shift.
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Followed all health and safety regulations regarding food preparation and sanitation standards.
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• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Performed cleaning tasks, keeping the store neat and organized. Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
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Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
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Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
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Built and maintained positive working relationships with co-workers.
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Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
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Handled customer complaints and inquiries courteously and efficiently.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Utilized creativity when designing new activities for children to participate in.
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Demonstrated the ability to work under pressure while remaining calm and professional.
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Monitored the behavior of children during activities to maintain discipline.
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Adapted quickly to changing environments, schedules, and tasks assigned throughout the day.
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Ensured proper utilization of resources such as materials, supplies, and equipment.
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Maintained the cleanliness of activity areas by following safety protocols and guidelines.
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Collaborated with other team members to ensure smooth operations during events and activities.
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Demonstrated ability to effectively manage large groups of kids in a safe and fun environment.
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Boys and Girls Club of Greater Scottsdale - LIT Program - Leadership In Training
Scottsdale, AZ
Boys and Girls Club of Greater Scottsdale - Keystone Club - Club Member
Scottsdale, AZ
VOLUNTEER EXPERIENCE
Developed strong communication skills while providing customer service
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Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.
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• Participated in community clean-up and enrichment projects. Served meals at soup kitchens and food pantries to alleviate hunger in the community.
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ACCOMPLISHMENTS
• Youth Of The Year
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