Customer Service & Call Center Specialist
Resume:
Hope E. Hardy
***** ******* ***** *****, **. ****6
**********@*****.***
Career Objective
Seeking a position that would allow me to utilize my outstanding customer service, shipping and packing skills to contribute to the success of the company.
Computer Skills and Abilities
●Install, configure and maintain various Windows operating systems including 2020, XP, Vista and Microsoft 2020
●Utilize Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access, Internet Explorer and Outlook 2020
●Highly professional- dependable, reliable and able to perform duties with minimal supervision
Education
University Of Maryland Global Campus
Psychology
Anticipated Graduation: May 2026
Prince Georges Community College
General Studies Early
Anticipated Graduation: May 2025
Bowie High School, Bowie MD 20715
Graduated: May 2005
Employment History
Cyberstar Global Realty
Call Center Representative March 2024- Current job
●Handling Inbound Calls: Answering questions about properties, providing information, and addressing customer concerns.
●Making Outbound Calls: Contacting potential clients, following up on leads, and nurturing relationships with prospective buyers or sellers.
●Scheduling Appointments: Setting up property viewings and meetings with real estate agents.
Qualifying Leads: Gathering information from potential clients to determine their needs and interests, and passing qualified leads to sales agents.
●Maintaining Databases: Updating client information and records in the CRM system.
●Providing Customer Service: Ensuring a positive and helpful experience for all clients.
Internal Revenue Service May 2022- March 2024
Remote Call Center Representative
●Assisting taxpayers directly or by transferring to the correct application using the Telephone Transfer Guide
●Providing functional support (i.e., other duties as assigned)
●Target the taxpayer’s question (determine why the taxpayer is requesting the appointment)
Kansas Department of Labor
Remote Customer Service Representative June 2021- May 2022
●Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
●Work with customers to resolve complaints, process orders, and provide information about the department of labor services.
●Listen attentively to caller needs to ensure a positive customer experience.
●Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
●Excel within a service oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
SITEL Corporation November 2020- June 2021
Remote Customer Service Representative
●Open and maintain customer accounts by recording account information.
●Maintain financial accounts by processing customer adjustments.
●Contribute to team effort by accomplishing related results as needed.
●Manage large incoming calls.
●Identify and assess customers’ needs to achieve satisfaction.
Gwinnett County Public Schools
Substitute Teacher August 2019- March 2020
●Adapt teaching methods and instructional materials to meet students’ varying needs and interests.
●Enforce all administration policies and rules governing students.
●Instruct through lectures, discussions, and demonstrations in one or more subjects.
●Maintain accurate and complete student records as required by laws, district policies, and administrative regulation.
Century 21 New Millennium
Real Estate Assistant January 2013 – February 15, 2017
●Schedule Manage inventory of properties for the agency.
●Handle telephone and e-mail inquiries, supplying information as needed.
●Prepared reports and documents for all sales and rentals.
●Deal directly with asset managers and banks when the negotiated property was a short sale or a foreclosure
●Assist with marketing efforts and send out mailers and newsletters
●File paperwork and ensure files have the appropriate files to ensure compliance
Target, Atlanta, GA
Packing & Shipping Team Member February 2015 – August 2017
●Pull Online orders and ship to UPS
●Perform warehouse duties and functions to support inventory integrity.
●Online Order processing – Selecting products, packing, sorting Responsible primarily for handling the many pivotal duties aimed at ensuring smooth shipping activities,
●Load and Unload trailers for shipping of online orders and store merchandise
● Provide general maintenance and housekeeping duties to ensure a safe, clean, and orderly work environment.
●Pick items from storage areas and ensure that items are packed in a safe manner by using packing materials. Ensure that all accompanying documentation is present with packed items.
●Report any damaged items and defect it out of the inventory control system
●Receive items into our inventory system from various vendors such as Coke, Pepsi, UPS and Target Freight shipping
Target Glen Burnie, MD
Presentation Team Member November 2007 – April 2014
●Provide Guest with outstanding customer assistance and maintain while ensure a great looking store.
●Deliver accurate pricing through tickets, labels and signs. Resolve Guest concerns quickly and accurately.
●Perform Cashier Register Operations when needed in a fast, fun and friendly environment.
●Maintain accurate presentation according to the company specifications and planogram
●Set up new product presentation on the floor according to the company planogram
●Unload Trailer and distribute merchandise to the appropriate location
●Receive items into our inventory system from various vendors such as Coke, Pepsi, UPS and Target Freight shipping
Vantaggio Homes Largo, MD
Administrative Assistant January 2005- September 2007
●Answer Telephones, Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors with Microsoft Outlook
●Strong interpersonal and organizational skills with a keen ability to multitask a variety of challenges and responsibilities.
●Prepare letters, mailers, and filing of appropriate documentation as needed
References Available upon Request
Contact this candidate