IT Support & Customer Experience Specialist with 11+ Years Experience
Resume:
MIGUEL TAMAYO
PROFILE
Dedicated Information Technology professional with over [11 years] of experience in delivering high-quality tech solutions that enhance customer satisfaction. Proven track record in managing IT projects, troubleshooting technical issues, and implementing innovative systems that improve user experience. Skilled in bridging the gap between technical teams and end-users to ensure that IT services align with customer needs and business objectives. Strong communicator with a passion for using technology to drive customer engagement and satisfaction. Adept at analyzing customer feedback and leveraging data to develop strategies that foster loyalty and enhance service delivery.
CONTACT
Miguel Tamayo
************@*****.***
8402 Cookwind dr, Houston TX 77072
HOBBIES
Passionate about technology, helping individuals and organizations navigate technological challenges, enhancing their understanding and use of technology to improve daily life.
Classic Cars Enthusiast, enjoy restoring antiques and I enjoy family time.
EDUCATION
Taylor High School
2002 - 2006
Houston Community College
2006 - 2007
WORK EXPERIENCE
Nothing Bundt Cakes
2022-2024
Manager Assistant and supporting guest at lobby
Assisting with escalations and operations on a daily basis
Assisting with baking, frosting, customer service, marketing, event set-ups, deliveries, and crafting designs for the product.
Comcast Corporation SR. Lead IT Technician
2013–2022
Information technology supporting internal users within the business
Troubleshooting hardware and assisting tier 2 and CCM with internal profiles for our users
Supporting our networking team in need of emergency.
Troubleshooting and repair, iPhones, iPads and Networking
Deployment of new stores in the Houston Region.
Farmers Insurance Sales Team
04/10–7/13
Customer Service, marketing and claims department assisting customers regarding 10 open claims and closed claims.
Assisting with the marketing department, sending – mass propaganda and or appreciation letters to current clients.
Work with potential new clients. Educating them about new services that the business may offer, and regarding billing questions.
SKILLS
Troubleshooting and diagnostic of problems
Thorough knowledge of AD and Azure – AD directory, supporting
company devices in an enterprise environment SCCM, ZTI,
Reimaging and deploying devices.
Understanding of SLA and company goals expectations in a fast
pace environment with the ability to multi-task.
Hands on experience with patch panels, network switches, punch blocks and inventory management.
Contact this candidate