Analytical Problem-Solver in Customer Success

ZD Zarinah Diallo

Scottsdale, AZ ***** 505-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Highly analytical and solution-oriented professional with a proven track record of effectively identifying and resolving complex problems. Demonstrates a strong ability to think critically and strategically. Excels in analyzing data, identifying trends, and implementing innovative solutions. Has a keen eye for detail and a collaborative approach, consistently delivering results that drive operational efficiency and improve overall business performance. Adapts well to fast-paced environments, thrives on challenges, and is dedicated to finding creative solutions that exceed expectations. Committed to ensuring customer satisfaction. SKILLS • Customer service

• Client engagement

• Relationship building

• Tech savvy

• Critical thinking

• Problem solving

• Gathering information

• Researching information

• Product knowledge

• Customer success

• Responsible

• Sociable

• Adaptable

• Self-motivated

• Coachable

WORK HISTORY MOBILE EXPERT 11/2021 to CURRENT

T-Mobile Scottsdale, AZ

Managing the new leads from outbound and inbound calls also through email

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Building the immediate rapport with clients through a friendly and engaging attitude

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Recommended policy adjustments after assessing outcomes and industry advancements.

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• Contributing to team effort by accomplishing related results as needed Answering phone calls from customers inquiring about products and services being offered to customers

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Ongoing maintenance of high levels of productivity to meet and exceed sales goals

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Dedicated to providing customers with excellent service while making their business top priority

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PERSONAL TRAINER 03/2024 to CURRENT

Cowboy Iron Gym Gallup

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.

Motivated clients to stay on track with fitness goals with positive and friendly approach.

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Trained clients during strength training, cardio vascular exercise, and stretching.

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• Assisted clients with personal fitness goals through realistic objectives. WAITRESS 05/2016 to 01/2021

Smokey's Gallup, NM

• Greet customers and provided excellent wait service to ensure satisfaction

• Knowledge about menu offerings and making recommendations Processed food and drink orders and delivered to appropriate party in timely matter

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• Prepared bills and process payments

• Familiar with food safety and regulation

• Effective communication, positive language, and problem solving SALES ASSOCIATE 05/2016 to 12/2016

Al-Zuni Gallup, NM

• Negotiate prices and terms of sales and service agreements

• Prepare and submit sales contracts for orders

• Maintained client records and order needs

Answered client questions about products, prices, availability, credit terms, and other information as requested

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• Quote prices, credit terms, and other bid specifications Select or assist customers in selecting products based on customer needs, product specifications, and applicable regulations

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• Ensured that delivery schedules meet project deadlines Inform clients of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products

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Collaborate with colleagues to exchange information, such as selling strategies of marketing information

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Stock or distribute resources, such as samples or promotional or educational materials

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EDUCATION Highschool diploma 05/2016

Miyamura Highschool, Gallup

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