Revenue Cycle Executive Controller - 28+ Years Healthcare Revenue

CYNTHIA KERR, MBA

Revenue Cycle Executive Controller

Greater Sacramento & Palm Springs Area

********@*****.*** 916-***-****

linkedin.com/in/revenuereviver

PROFESSIONAL SUMMARY

Seasoned Revenue Cycle Executive with 28+ years of progressive healthcare leadership across FQHCs, government entities, academic medical centers, non-profits, and private clinics. Expertise in leading full-spectrum revenue operations, including payer contracting, patient access, denials, EHR transitions, and compliance reporting. Proven track record managing large teams (2,500+ employees), driving double-digit performance improvements, and optimizing revenue workflows. Holds an MBA from Carnegie Mellon and PMP, HFMA, MGMA certifications.

CORE COMPETENCIES

Revenue Cycle Optimization

Denial Management & Claims Resolution

Medicaid/Medicare Reimbursement

Epic & EHR System Implementations

FQHC & HRSA Reporting (UDS, HCAI, PPS)

Cross-Functional Leadership & Team Development

Financial Analytics & Cost Reporting

Change Management & SOP Development

Project & Vendor Management

Sliding Fee Scale & Audit Support

PROFESSIONAL EXPERIENCE

Revenue Controller

DAP Health, Inc. – May 2024 – Present

Oversees UDS, HCAI, PPS Reconciliation, HRSA and Medicare Cost Reporting.

Leads revenue policy/procedure updates, monthly GL imports, and audit prep.

Optimizes EHR and vendor performance across clinical and pharmacy services.

Manages denials, enrollment, in-house revenue specialists, and billing.

Director of Revenue Cycle Operations

Elica Health Centers – Dec 2021 – Apr 2024

Increased collections by 15% through improved workflows and reduced denials by 20%.

Spearheaded strategic billing improvements, raising revenue collection by 10%.

Strengthened clinical-to-billing department collaboration and accountability.

Director of Revenue Cycle

West Oakland Health – Nov 2021 – May 2023

Directed full-cycle revenue operations for FQHC, including automation initiatives.

Built training programs and SOPs to align clinical workflows with billing.

Revenue Cycle Director

LifeLong Medical Care – Jul 2019 – Oct 2021

Led 50+ employees in eligibility, training, enrollment, and billing functions.

Oversaw migration from NextGen/eCW to EPIC. Established revenue onboarding program.

Built SOPs and performance KPIs, improving organizational revenue integrity.

RCM Supervisor – Enterprise Accounts

Modernizing Medicine – Mar 2018 – Jul 2019

Supported enterprise GI clients with KPIs, analytics, and EHR/EPM customization.

Partnered with dev teams to improve revenue modules in EMA and gGastro platforms.

Senior Data Analyst

Marshall Medical Center – Jun 2016 – Mar 2018

Produced financial models and reporting for hospital finance and contract negotiations.

Led analytics for VBP, MARS, QNet, HCAHPS using SQL, Access, Midas, Epic, eCW.

Revenue Cycle Billing Analyst

Planned Parenthood Affiliates of California – Sep 2014 – May 2016

Recovered $40M+ in backlogged revenue.

Led statewide billing projects, training, and compliance across 146 health centers.

Streamlined NextGen usage, improved billing performance, and monitored KPI metrics.

Epic Analyst / Physician Liaison

Sutter Health – Apr 2007 – Aug 2014

SME in Epic Cadence, Resolute, Tapestry. Created custom workflows and upstream solutions.

Trained physicians in documentation processes and system usage.

Business Office Manager

Sutter Health – Aug 1999 – Aug 2010

Led billing, collections, and front-office teams ensuring profitability and regulatory compliance.

EDUCATION

Carnegie Mellon University – Pittsburgh, PA

MBA, Business Administration and Management (Aug 2017 – Jan 2019)

CERTIFICATIONS

Project Management Professional (PMP) – PMI

Certified Revenue Cycle Representative (CRCR) – HFMA

CPC, CPC-H, CPC-O, CPPM, RHIA – AAPC

TECHNICAL & ANALYTICAL SKILLS

Epic

NextGen

Centricity

Cerner

Paragon

Meditech

CPSI

Thrive

eCW

SQL

Excel

Access

Midas

Press Ganey

Revenue Dashboards

Workflow Design

Financial Reporting

KPI Development

EMR Optimization

Denial Analysis

Cost Reports

AWARDS

President’s List – Heald College

Achieved 4.0 GPA in Healthcare Administration coursework

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