Versatile Banking and Insurance Professional with Leadership
Resume:
LaShaun T. Queen
Fayetteville, GA 30214
Email: ********@*****.***
Ph#973-***-****
OBJECTIVE: Business professional with multiple years of experience in the insurance and banking industry that’s seeking a challenging position in which I can demonstrate my abilities to develop strong relationships and collaborate to achieve optimal business results. Results oriented with skills to devise creative solutions. Excellent organizational skills with great time management capabilities.
EDUCATION: Rutgers the State University of New Jersey
Received Bachelor of Science Degree (1995-1999)
EXPERIENCE:
Renasant Bank – Universal Banker (November 2024 – Present)
Opening new accounts and loans. Teller Processing & Cash Handling
ATL Wings Your Way – CEO/HR Manager (September 2023 – December 2024)
All HR Functions, Hiring, Training, Bookkeeping, Ordering Food/Supplies
Delta Community Credit Union – Universal Banker (May 2023 – May 2024)
Opening new accounts and loans. Teller Processing & Cash Handling
Fayette County Water Company - Customer Service Supervisor (Nov 22-March 23)
Customer Service Inquiries, Problem Resolution, Bill Pay & Tracking
United Community Bank – Universal Banker (March 2021 – July 2022)
Adhered to all security procedures and followed operational bulletins
Participated in all required compliance training, including Bank Secrecy Act/anti money laundering training, internal and external training, meetings, and seminars/conferences
Delivered customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions
Maintained knowledge of all banking products and services. Extensive knowledge of financial institution policies pertaining to customer service and teller operations
Participated and assisted branch achieve sales goals to maximize success
The Hartford-Group Benefits Division (Group Life & Health) 4/2007 – 12/2019
Senior Account Manager
Successfully managed an $8 million dollar book of business for group life and disability cases with up to 500 lives for the NYC/NJ Sales Offices
Managed Requests for Proposal and Request for change processes for both new and existing customers
Conducted proactive call outs for customers to complete online virtual training and webinars for client education purposes and understanding
New Business case implementation for new sold business policies and client on-boarding
Fully understood and knew how to implement the add issue process, which consisted of identifying additional lines of coverage and growth opportunities for sales production
Training and mentorship for new and existing talent
Generated marketing and enrollment materials for enrollment meetings and benefit fairs
Attended and presented at meetings upon request
Consultative resource to brokers & clients, and also a resource for any policy, claims, billing, analytic, tax reporting, enrollment, or day to day questions.
Generated presentation materials for preliminary sales meetings, and for broker/client finalist meetings
Handled renewal process for priority accounts ensuring that all documentation is sent out to broker/client in a timely manner. Presented/Explained supporting data variable and negotiated renewals
Validated licensing by searching the Prime Licensing System to ensure accurate appointment with company requirements
Responsible for ordering all necessary office supplies, and handled all necessary day-to-day administrative office tasks
Ensured accurate tracking & reporting systems were utilized and updated to reflect all account activity
Generated Broker of Record Changes and Updates
COMPUTER PROGRAMS: Microsoft Office, Word, Excel, Power Point, Access, Internet Applications, AS 400 AMS, Lotus Notes, Outlook, & Teams
LICENSES/CERTIFICATIONS: Group Benefits Disability Specialist (GBDS), Certified Notary Public, CPR/AED/Certification, Zumba Instructor
VOLUNTEER: Juvenile Conference Committee (Jan 2007 – 2017), Hartford’s Diversity & Inclusion Council (2015-2017)
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