Results-Driven Project Manager with 11 Years of Leadership
Resume:
Henrietta Oppong
*****.*******@*****.***
PROFESSIONAL SUMMARY
A dynamic and results-driven manager with 11 years of experience leading and motivating teams to achieve and surpass organizational goals. Proven ability to optimize processes, reduce costs, and drive revenue growth through strategic planning and effective communication. Seeking to leverage a strong background in project/business management to contribute to my next management. EXPERIENCE
Prodyne LLC December 2018 - Present
Project Manager
• I lead a 6-person team to exceed quarterly sales targets by 15% for three consecutive quarters by implementing new performance tracking and incentive programs
• Spearhead projects to streamline departmental operations, resulting in a 10% increase in efficiency and a reduction in annual costs by $ 13.5 M
• Resolved complex issues and conflicts by fostering a collaborative team environment and implementing clear communication strategies
• Analyzed team performance metrics to identify and address performance gaps, leading to process improvements that boosted team morale and output
• Partner daily with business leaders and interface at all levels of the organization to develop and execute HR strategies focused on talent management, organizational effectiveness, workforce planning, and employee
• Track risks across multiple teams and be the escalation point to help resolve risks/issues with Implementation teams
• Work across the organization, with key partners to include Account Management, Product and Ops leaders
• Ensure that all project dependencies are identified (e.g., hardware, software, licensing, vendors, PRDs, budgets, timelines, regulatory due dates, contracts, cross-project dependencies, implementation timelines)
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues C&B Associates Consulting October 2014 – November 2018 Sr Project Coordinator
• Executed consistent planning, scheduling, and resource management processes to meet varying project sizes, scope, and needs.
• Analyzed schedule progress and performance identifying problem areas and barriers to implementation
• Identified processes, performance, productivity improvements working with various levels of the organization to drive improvements
• Provided operational oversight, commodities and regulatory compliance for various internal teams and projects
• Designed, implemented, and managed a rehire eligibility tracker to support recruiters when rehiring ex-employees to avoid liabilities to the organization using termination and performance data.
• Develop and maintain the risk/issue log (IRAD)
• Develop communication plans to include status reports, project risk/issues, executive briefings, stakeholder communications
• Use influence to resolve conflicts among project teams
• Manage vendor relationships
• Supported the business by handling performance, grievances, discrimination complaints and compliance issues from managers and employees. Conducting internal investigations diligently to avoid liabilities and promote engagement.
• Coached and supported supervisors on daily basis to better support employee engagement
• Crafted strategies for resolving employee relation issues, minimizing the impact of proposed solutions to promote a positive, productive work environment.
• Managed vendors, including the ability to manage contracts, ensured vendor performance, and managed vendor relationships.
EDUCATION
Project Management Institute
Project Management Professional
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