Customer Service Professional with Client-Focused Expertise

Mary Dickerson

336-***-**** ****************@*****.*** Climax, NC 27233

SUMMARY

Results-driven individual with a strong emphasis on customer service excellence. Skilled in resolving issues and improving customer satisfaction through effective communication. Focused on achieving positive results in all customer engagements. SKILLS

Client assistance

Communication effectiveness

Issue resolution

Feedback gathering

Scheduling appointments

Call management

Logistics oversight

Attention to detail

EXPERIENCE

Dasher, DoorDash, September 2024-Current

Climax, North Carolina

Ensure accurate orders prior to pickup, verifying inclusion of all delivery items. Coordinate simultaneous deliveries while adhering to tight timelines. Address scheduling updates quickly through messages in Dasher app. Provide exemplary customer service throughout client engagements. Cook, Brewskies of Asheboro, April 2023-Current

Asheboro, North Carolina

Manage daily kitchen operations, including meal preparation, cooking methods, portion sizes, and plate presentation.

Execute administrative tasks such as inventory management and supply ordering. Train new employees on kitchen procedures and policies to ensure compliance. Home Health Aide, Self-employed, April 2018-November 2022 Randleman, North Carolina

Improved patient outlook and daily living by assisting with personal hygiene tasks, and completing basic household chores.

Administered prescribed medications under direction from physician. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Customer Service Representative, NCO Customer Management, September 2016-March 2018 Greensboro, NC

Provided frontline customer support by responding to incoming calls and emails. Updated databases with new and modified customer information for accuracy. Collected customer feedback through surveys to enhance service quality. BDC Specialist, Ilderton Chrysler, Jeep, Dodge, March 2015-August 2016 High Point, North Carolina

Arranged vehicle-showing appointments and made reminder calls to reinforce client relations. Analyzed customer inquiries to determine needs and propose suitable solutions. Pursued incomplete applications to obtain essential information for processing approvals. Completed post-sale follow-ups to measure customer satisfaction and address concerns. Appointment Setter, ADT Security, March 2013-January 2015 Greensboro, North Carolina

Handled customer communications through various channels including emails, phone calls, and personal inquiries about appointments.

Scheduled appointments by aligning customer preferences with employee availability and workload capacity.

Recorded insights on potential customers' specific product or service needs for future reference.

EDUCATION AND TRAINING

CNA, Rockingham Community College, Wentworth, NC August 2009

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