Data and Reporting Coordinator for Healthcare Operations

Takia Coates

Data and Reporting Coordinator

Glen Burnie, MD 21061

443-***-**** *************@*****.*** linkedin.com/in/takia-l-coates

Professional Summary

Healthcare professional specializing in data reporting, claims management, and operational oversight. Skilled in developing customized reports, improving data integrity, and presenting performance insights to leadership to enhance compliance, streamline processes, and support effective decision-making across health plan operations.

Skills

Data and Reporting: Data reporting and analysis, Microsoft Excel, Access, PowerPoint, Word, Outlook

Healthcare Systems and Operations: Healthcare operations management, insurance operations, claims management, medical billing systems, Aerial, EPIC, MSR, MC400, CRISP, Medicare verification systems, Doc Gem, Mapet, Healthsuite, OnBase, care management systems, ImageSilo, Symplr, ABF, CBAS

Process Improvement and Compliance: Strategic planning and execution, quality management, operational effectiveness, resource utilization, HIPAA compliance tools, SOX compliance tools, internal audit systems

Leadership and Coordination: Team leadership, performance management, interdepartmental coordination, conflict resolution, departmental reporting dashboards, workflow tools

Experience

JOHNS HOPKINS HEALTH PLANS, Hanover, MD 02/2017 – 10/2025

Data and Reporting Coordinator (01/2022 – 10/2025)

Generated customized reports using Microsoft Excel, Access, and OnBase to support compliance audits, improving data accuracy.

Reviewed and edited departmental policies in EPIC, Aerial, and Healthsuite to align with NCQA standards, reducing compliance errors by 12%.

Supported credentialing workflows in Symplr, achieving 98% completion of provider files within required timelines.

Managed escalated claims and processed authorizations across EHP, USFHP, Advantage MD, and Priority Partners in EPIC, Aerial, and Healthsuite, achieving 97% resolution within SLA.

Supervised departmental reporting functions using Excel dashboards, improving report turnaround times by 20% for leadership review.

Led initiatives to improve data integrity in CRISP and MC400, reducing duplicate records by 15%.

Presented performance findings to senior leadership with PowerPoint and Excel dashboards, influencing policy changes in claims workflows.

Coordinated with technical teams to resolve operational issues in Healthsuite, Aerial, and EPIC, maintaining 99.9% claims data accuracy.

Intake Coordinator (02/2019 – 01/2022)

Managed inpatient and outpatient authorizations in EPIC, Aerial, and Healthsuite, maintaining 100% compliance with turnaround time requirements.

Trained and mentored staff on claims procedures in Healthsuite and EPIC, increasing staff accuracy.

Resolved escalated member and provider issues through EPIC, Mapet, and Doc Gem, reducing repeat escalations.

Supported claims accuracy and benefit inquiries in Healthsuite and Medicare verification systems, achieving a 96% first-pass resolution rate.

Customer Service Specialist (02/2017 – 02/2019)

Handled over 80 daily calls in MC400 regarding benefits, claims, and eligibility inquiries, achieving 98% service quality scores.

Exceeded call volume, abandonment rate, and service standards by maintaining an average handle time under six minutes and an abandonment rate below 3%.

Coached peers on call handling and system navigation, increasing team accuracy by 12% and customer satisfaction scores by 8%.

ANNE ARUNDEL COUNTY DEPARTMENT OF HEALTH, Glen Burnie, MD 07/2014 – 02/2017

Health Assistant

Administered medications and supported student emergencies using county medical record systems, maintaining 100% compliance with state protocols.

Maintained student health records in ImageSilo, reducing documentation errors.

Performed administrative duties and managed supply inventories, ensuring availability rates for essential medical supplies.

PRIMERICA FINANCIAL SERVICES, Glen Burnie, MD 04/2010 – Present

Solutions Provider

Delivered financial and insurance solutions to clients using CRM systems and compliance platforms, growing client base.

Trained representatives in compliance and client relations, increasing agent productivity.

Developed marketing strategies through Salesforce CRM and Microsoft Office, strengthening client retention.

Education

Bachelor of Science (BS), Biology, Morris College, Sumter, SC

Licenses and Certifications

Accelerated Certification in Teaching, Notre Dame of Maryland University

Mentorship Program, Johns Hopkins Health Plans

Insurance Continuing Education Certificate of Completion, Exam FX

Health and Life Insurance License, Maryland and North Carolina

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