Remote Support Specialist with Strong Web & IT Skills

JERIMIAH MOLFESA

Lyons, CO *****

Phone: 720-***-****• Email: *********@*******.***

PROFESSIONAL SUMMARY

Versatile and seasoned professional with extensive experience spanning therapeutic services, sales management, product innovation, SEO, and web design. Proven ability to build and lead companies in highly regulated and rapidly evolving industries, including cannabis and CBD, with a track record of generating multi-million-dollar revenues. Combines a strategic mindset with hands-on operational leadership to drive growth, improve customer experience, and implement effective digital marketing and sales systems.

CORE SKILLS

• Business Ownership & Executive Leadership

• Sales Strategy & Account Management

• Cannabis & CBD Manufacturing (Ethanol & CO Extraction, Winterization)

• SOP Development & Regulatory Compliance

• SEO, Web Design & Digital Marketing

• Team Leadership & Staff Training

• Customer-Centric Service & Client Retention

• Product Development & Brand Positioning

PROFESSIONAL EXPERIENCE

Owner / CEO

Lacuna Botanicals – Berthoud, CO

January 2016 – Present

• Founded and grew Lacuna Botanicals, achieving over $1.5 million in sales pre-pandemic through the manufacture of CBD pain creams, lotions, tinctures, and pet products.

• Managed end-to-end operations including product development, production, branding, and sales.

• Adapted to economic challenges during the pandemic, maintaining operational continuity and customer engagement despite a downturn in sales.

• Utilized SEO and web design skills to build brand presence and drive online traffic and sales. Sales Representative – Solar

Boundless, Inc. / Freedom Forever – Colorado

January 2024 – Present

• Completed a comprehensive 4-week training program for residential solar panel sales.

• Conduct door-to-door canvassing to book in-home appointments with homeowners.

• Deliver 2-hour sales presentations, educating customers on solar solutions and closing sales on solar panel systems.

• Apply consultative sales techniques to build rapport and tailor solutions to customer needs. SEO and Web Design Consultant

Independent / SEO Consultant

January 2010 – December 2024

• Provided expert web design and SEO services for a diverse client base and personal business ventures.

• Developed and implemented SEO strategies that significantly improved search engine rankings, organic traffic, and brand visibility.

• Created user-friendly, responsive websites focused on conversion, engagement, and customer experience.

• Consulted on digital marketing initiatives, helping clients increase online leads and sales. Owner / CEO

Herbal Medical Initiative DBA Dragon Originals – Denver, CO January 2008 – December 2018

• Led Dragon Originals as a pioneer in Denver’s medical cannabis industry during the early legalization phase.

• Achieved over $3 million in annual sales, successfully navigating complex legal and regulatory environments.

• Oversaw nine years of extensive manufacturing of medical marijuana tinctures and pain creams.

• Managed ethanol and CO extraction processes, including winterization, ensuring consistent quality and safety.

• Implemented tracking systems and wrote/followed detailed SOPs to maintain compliance and production efficiency.

• Cultivated a culture of excellence, consistently surpassing sales targets until closure due to increasing legal challenges.

Therapist and Sales Manager

Eco Tulum Resorts – Tulum, Quintana Roo, Mexico

January 2002 – December 2005

• Directed a team of therapists and managed wellness service sales within a resort environment.

• Increased service bookings through personalized customer engagement and tailored wellness offerings.

• Introduced innovative sound healing practices into yoga sessions, enhancing the guest experience and boosting client satisfaction.

Sales Specialist (On-the-Job Training)

Mayan Palace – Mexico

January 1999 – December 2002

• Mastered an extensive timeshare sales script and consistently contributed to strong revenue growth.

• Applied advanced sales techniques and high-level customer service skills to improve close rates and customer satisfaction.

• Built lasting relationships with clients, supporting referrals and repeat business. Cashier

King Soopers – Boulder, CO

January 1995 – December 1998

• Launched career with a focus on customer service and front-end operations.

• Accurately processed transactions, handled cash, and maintained a friendly, efficient checkout experience.

• Developed strong interpersonal and communication skills in a high-volume retail environment. EDUCATION

Diploma

Boulder High School – Boulder, CO

Graduated 1994

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