Operations Support and Customer Service Specialist
Resume:
Lani Benoist
Enola, PA *****
*************@*****.***
EXPERIENCE
Revenue Efficiency Coordinator 1
Westshore Home • Mechanicsburg, PA
July 2025 to October 2025
Scheduled appointments based on the type of service the client was receiving and the stage of the installation process, provided customer service and used creative problem solving to mitigate negative customer feedback
Data Entry-Document Processing, King's Staffing (Remote)
July, 2024-June 2025
Reviewed Medicaid waiver documents received by an independent enrollment broker for completeness and accuracy, researched any discrepancies and performed any processes needed to correct them, entered application data into various systems
Customer Service Representative, Temporary Assignments, Various Locations
August, 2023-May, 2024
Assisted customers with their accounts via phone and email. Accounts varied from motorsport and marine parts order support using Salesforce to settling delinquent New York City Parking Authority accounts.
Online Customer Service Representative, Home Depot (Remote), Harrisburg, PA
April, 2022-January, 2023
Answered inbound calls from customers trying to place new orders or with questions or issues with existing orders liaised between vendors, shippers, customers, and stores
Delivery Driver, GoPuff, Harrisburg, PA and St Petersburg, FL
May, 2021-September, 2021
Accepted orders via company's phone application, picked up already packed orders and delivered to customers within designated zone, used various mapping applications to configure routes in order to efficiently complete deliveries
Customer Service Representative, Dentaquest(Remote), Harrisburg, PA January 2021-April 2021
Assisted Medicare and Medicaid
recipients find dental providers and specialists in their area, answered questions about service coverage, scheduled appointments, researched in progress and resolved denial disputes, verified authorizations, relayed insurance eligibility information to dental providers, processed provider changes
Customer Service Representative, Arise Work From Home, Harrisburg, PA February, 2020 - January, 2021
Assisted customers of a nation-wide home improvement retailer with various issues regarding online and in store purchases. Also, answered inbound calls for a roadside assistance company, located customers and their vehicles using various mapping tools, determined service coverage, assisted in finding alternate solutions if they were not covered, took
payments online, and dispatched appropriate service providers.
Customer Service Representative, Sykes Work From Home, CO
October, 2019 - January, 2020 (Seasonal)
Answered inbound calls for an international retailer, assisted customers with various issues regarding online and in store purchases
Logistics Coordinator, BDP International, Harrisburg, PA
September, 2018 - February, 2019
Received order and shipping documents and initiated logging process, confirmed US Customs requirements and processed shipments accordingly, coordinated cargo availability, verified that the correct container types were assigned and that appropriate placarding was afixed,
assisted with correct staging of outgoing containers on a variety of transport methods, arranged pickup and delivery, verified and entered accounts payable invoices, maintained records according to retention process.
Technology Logistics Coordinator, Rite Aid Corporation, Shiremanstown, PA
October, 2017 - May, 2018
Received and filled equipment orders placed by field technicians, verified correct equipment was being shipped, packaged and shipped equipment to various stores using FedEx, received and logged damaged and outdated equipment, scanned equipment into proper warehouse locations, tested equipment to ensure it was in working order
Routing Supervisor/Dispatcher, Freight Rite
Inc. (Formerly known as Serpro Logistics), Camp Hill, PA
October, 2015 - May, 2017
Optimized daily routes for a fleet of 12-15 delivery and installation crews using specialized routing software, enhancing operational efficiency, monitored statuses in real-time, provided field support to driver teams, and reconciled inbound/outbound shipments for inventory accuracy.
Diabetic Care Coordinator, Rx Blue Star Pharmacy Pittsburgh, PA
February, 2009 - January, 2010
Processed prescriptions for Diabetic testing supplies and medications, verified insurance coverage, settled billing discrepancies, liaised between patients, providers, and insurance companies, scheduled prescription deliveries, maintained customer records, performed
monthly follow-up calls, and answered incoming calls
Salon Coordinator, Dean of Shadyside Salon Pittsburgh, PA
July, 2008 - February, 2009
Greeted and checked in clients, answered incoming calls, maintained schedules for twelve stylists, stocked product shelves, maintained reception areas, took payments for services, reconciled payments at end of day.
Database Specialist/ Database Scanning Department Supervisor, Precise, Inc. Pittsburgh, PA
April, 2007 - June, 2008
Created and maintained litigation databases, supervised four employees in the database scanning department, scheduled meetings for all departments,
arranged business travel, tracked and reconciled billable hours for five attorneys and their staff, worked with in office attorneys as well as opposing counsel to meet various case needs
SKILLS
Proficient in working in a virtual workplace, customer service, problem solving, research skills, adept in Microsoft Windows 10(Access, Excel, Word, and PowerPoint), multi line phone systems, call center, copier, scanner, fax, record retention, various proprietary routing software programs, Salesforce, Meridian, BDP Tower, AppX, DDS, Impax, Legal Access Ware, Summation, Leprechaun scheduling software
EDUCATION
Kaplan Institute, Harrisburg, PA. November, 2005 - August, 2006
Graduated Summa Cum Laude- Certificate in Computer Business Systems
GED, Penn State, Harrisburg, PA August,1996
ACHIEVEMENTS
Kaplan Institute- Outstanding Student Award, August 2006
Given to a student who embodies school spirit by displaying good morals, helping fellow students, and academic achievement.
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