Senior QA Engineer Manual & Automated Testing

Professional Summary:

•Over ** years of experience in Software Industry with Quality Assurance and Manual, Functional, Automation Testing of Web applications and Mobile applications developed in Web, Client/Server environment using Agile and Scrum test methodologies.

•Proficient as a Senior QA Engineer in both Manual and Automated process with interactive Tools like Quality Center in E-commerce, Retail, Healthcare, Insurance, Cloud Banking, Media and Entertainment.

•Vast knowledge of testing techniques to cover all possible corner cases for testing, verification and validation techniques.

•Experience of manually testing and snagging websites/web-software.

•Extensive experience in Sanity testing, Feature testing, Functional testing, System testing, Compatibility testing, Regression Testing, Performance testing, and stress testing in web based applications.

•Experience in working with various SDLC models such as waterfall, Agile, and RUP.

•Six plus years of intensive and progressive experience in software application testing with three years within the last six calendar years of intensive and progressive experience in performing software testing for complex to highly complex systems.

•Proficient in Cross Browser testing of applications on Google Chrome, Internet explorer, Safari and Firefox browsers and Cross Platform testing on Windows.

•Actively involved in Software Testing and Documentation, Analysis of the Business Requirements and functional specifications.

•Contribute to sprint planning, sprint review/retrospectives and daily stand-ups meetings.

•Developed Test Plans, Test Cases, Test Scripts and Test Scenarios from business,

•Technical and functional specification documents for manual and automated requirements in QA Life cycle using Quality Center and Application Life Cycle Management ALM.

•Skilled managing Databases like SQL server 2008, MySQL and good in writing SQL Queries to prepare test data.

•Worked on UNIX environment to check Error log files.

•Hands on experience leading medium on shore test teams (6 to 8) on medium to large sized change requests/enhancements for a release.

•Hands-on client-facing, supporting UAT experience on a project with a large complex system.

•Hands-on experience testing with external interfaces with external stakeholders and external testers.

•Proficient in writing, executing and managing Test Cases, Bug Reporting and Tracking Defects using HP Quality Centre and JIRA.

•Good Knowledge of SoapUI, Postman, Rest API Web Services and SOA.

•Have experience in Conducting & coordinating meetings.

•Team Leading, Project Management Ability, Team Player, Self-motivated, highly productive, Continuous Learner, Commitment and Enjoy working as a part of Result driven in Team and Individual Projects.

Education:

Bachelor’s degree in commerce & Computer Science, 2006.

Technical Skills:

Testing Tools

SOAP UI 2.5, SOAPUI Pro 3.5/4.0/4.5/4.6/5.0, QTP 9.5/11.0/11.5/12, Toad, ALM, HP Quality Center, Putty, Postman, SQL Server 10.0, Oracle SQL Developer 10g/11g, Charles, Wireshark & Spira

Operating Systems

Windows 95/98/7/XP/2000, Unix, Linux, iOS v5 /6 /7 /8, Android OS v1.5 /4 /5.0

Web Browsers

Google Chrome, Internet Explorer, Firefox, Safari, Microsoft Edge

Programming Languages

VB script, SQL, foundation of Java, and XML

Databases

MS SQL Server 10.0/12.0, MySQL 5.5-5.7

Defect Tracking Tools

Quality Center 9.2/10.0/11.0/11.5/12.0, Jira, Bugzilla 3.4-4.4

Utilities

Screen Capture Tool Jing, WinSCP FTP tool, Putty, DB Schema, iPhone Configuration Utility

Microsoft Tools

MS Project Planner, Visio, Excel, Word, PowerPoint

Professional Experience:

Project: Paramount Global, Los Angeles CA Dec’ 2023 to till date

Customer: Paramount Global – Paramount+

Role: QA Analyst

Description:

Paramount is a Media entertainment company encompassing feature films, streaming media, and linear TV with a global scope.

Streaming products include: Paramount Plus: A major player in the D2C, subscription video on demand and live streaming marketplace. PlutoTV: A top FAST (Free Ad Supported TV) provider with over 80 million monthly active users (as of April 2023).

Primary Roles and Responsibilities:

Responsible for testing the new feature and regression of the

Paramount Plus video player software on web browser platforms with a

Global scope.

Good experience working with alongside software developers, project managers, and product owners within an agile scrum model.

Expert knowledge gained around technologies such as MPEG-DASH, HLS, and Dynamic Ad Insertion.

Expert knowledge in testing the challenging effort yet in delivering Super Bowl LVIII to the world.

Strong understanding of ability to quickly learn, execute, and internalize a large volume set of test cases across both VOD and Live media globally across every major browser in market.

Participated in weekly status meetings and coordinated with the team to resolve and close the incidents in an appropriate time.

Environment: Windows, Safari, AWS, MS Office Suite, Linux OS, MySQL, JIRA, Putty.

Project: Walt Disney Company, Los Angeles CA March’ 2022 to Nov’ 2023

Customer: Disney - ABC Television Group!

Role: QA Test Lead/Media Systems Engineer II

Description: The Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California.

Summary: Disney Media and Entertainment Distribution Technology's Entertainment Systems Engineering group builds upon the latest in abstracted broadcast technologies to enable next generation solutions for the respective Entertainment groups.

- Design and initial deployment of solutions to enable live streaming, linear channels, workflow, quality of service metrics, etc.

- Current Linear broadcast engineering SMEs for traditional and digital delivery of Disney Cables, Freeform, FX, National Geographic, ABC, ABC Owned and Affiliated Digital feeds, ABC National Feeds and ABC News Live Hybrid.

- Live event design and validation of path.

Primary Roles and Responsibilities:

Develop, automate and maintain efficient file-based workflows for distribution of digital media to broadcast and non-linear outlets.

I worked and managed the systems and software related to Media Asset Management and Delivery with workflows tied to DATG channels (Cable, ABC, FX, NG), as well as video-on-demand (VOD) and non-linear delivery (NLD).

Experience with file-based workflows and supporting technologies such as MAM, transcoding software, audio/video codecs.

Good experience with Linux environment.

Strong understanding of streaming protocols and technologies, media storage protocols, both cloud and data center-based infrastructures.

Experience with content deliveries and with cloud technologies such as AWS.

Develop applications for automating various workflows in live streaming and Dynamic Ad Insertion (DAI)

Expert knowledge of file delivery systems such as SFTP, Aspera, Signiant and digital content distribution/ servicing.

Expert Knowledge of metadata, XML formatting and web based closed captioning formats.

Good experience working on VOD (Video-On Demand) and Video streaming platforms testing.

Experience working with chrome debug tools for inspecting the HTML and networking activity.

Participated in weekly status meetings and coordinated with the team to resolve and close the incidents in an appropriate time.

Environment: Windows, Safari, AWS, MS Office Suite, Linux OS, MySQL, JIRA, Postman, Putty.

Project: Walt Disney Company, Los Angeles CA Feb’ 2020 to March’ 2022

Customer: Disney - ABC Television Group!

Role: QA Test Lead

Project Title: E2E Functional Testing

Description: The Walt Disney Company, commonly known as Disney, is an American diversified multinational mass media and entertainment conglomerate headquartered at the Walt Disney Studios complex in Burbank, California.

As a QA Lead, I would be running a comprehensive testing schedule for ABC and the Cable group’s migration to a unified media asset management system which would include regression testing and runbooks in both QA and Production environments to ensure that all upgrades and feature rollouts integrate into the existing systems without causing any impact to daily operation. Also, Disney initiative to consolidate the ad platforms after acquisition of 21CF and tested the internal MAM functions and system integrations from scheduling to broadcast.

Primary Roles and Responsibilities:

Led QA group, consisting of both local and offshore analysts tasked with all facets of quality assurance and testing including functional, regression, Integration and UAT testing.

Participated in weekly status meetings and coordinated with the engineers and testers to resolve and close defects.

Created detailed periodic status reports for senior management to keep them posted on the progress of implementation.

Review test status with Project Management, Business Analysts and Software Development engineers on a daily basis during Daily Check in meeting.

Responsible for test strategy, test planning, review of test plan and test scenarios inclusive of requirement analysis.

Performing cross browser IE, Firefox, Chrome, Safari and platform Windows 7 compatibility testing.

Performing Functional and Exploratory Testing of Mobile app on iOS 7 / 8 and Android 4 /5.0 platforms using Charles and Wireshark.

Tested REST APIs using Postman, and utilized mitmproxy for mocking responses, ensuring comprehensive API functionality and reliability.

Mobile testing on Android and IOS platform.

Using JIRA for defect management, triage and communication with development teams on individual tickets.

Reporting the execution progress with accurate and clear testing metrics and commentary to senior management/Clients daily in a timely manner.

Support and coach peers and juniors as and when required on specific technical competencies required to deliver on the assigned tasks.

Environment: Windows, Safari, AWS, MS Office Suite, Linux OS, MySQL, JIRA, Putty.

Project: AT&T, Los Angeles CA Oct’ 2019 to Jan’ 2020

Customer: AT&T

Role: QA Test Lead

Project Title: E2E Functional Testing: Free Wheel Audience Module

Client: Leading provider of Digital streaming services in USA

Description: This project is management of the audience attributes for live and VoD services in TVE devices and VoD services on STB devices in FreeWheel. Big data and Hadoop buildout project worked as a Quality assurance engineer. QA test services include Test strategy, Planning, Execution, Verification and Quality assurance for existing and new software projects and initiatives for different components for end-to-end testing.

Primary Roles and Responsibilities:

Responsible for End-to-End Functional testing of complete application Freewheel Audience Module Broadcast Systems Engineering group of DIRECTV along with effort estimation, planning and execution.

Responsible for test strategy, test planning, review of test plan and test scenarios inclusive of requirement analysis.

Work with development team to create test plans for enhancements and fixes on applications.

Using JIRA for defect management, triage and communication with development teams on individual tickets.

Responsible to ensure SLA adherence for the test deliverables, point of contact for operational issues & escalations.

Responsible for formulating technical action plans for analyzing recurring problems, provide root cause analysis for technical issues, review impact analysis done by team and prioritize issues.

Reporting the execution progress with accurate and clear testing metrics and commentary to senior management/Clients daily in a timely manner.

Support and coach peers and juniors as and when required on specific technical competencies required to deliver on the assigned tasks.

Environment: STB’s, Windows 8, UNIX

Project: AT&T, Los Angeles CA Aug’ 2017 to Sep’ 2019

Customer: AT&T

Role: QA Lead

Project Title: Dynamic Ad Insertion (DAI) network onboarding

Client: Leading provider of Digital streaming services in USA

Description: DFW (Don’t fight the web platform) involves development of next generation video platform that will transform AT&T entertainment into a seamless and integrated cross platform experience regardless of device and location. The new platform will enable DIRECTV customers to get highly personalized and tailored video viewing experience across platforms. It will enable advertisers to have targeted advertisement based on user profiling for VOD and live content which will facilitate in monetizing the content better. The new platform will also facilitate DIRECTV in rapid product development using agile development model to release new features to their customers.

As part of the new DFW platform, it also involves onboarding of the content provider for enabling DAI on the new DFW platform. This would ensure the playback of the DAI across all the channels for the provider and across the entire platform (IOS, Android, Fire TV, Roku, and Chrome Cast) which will be supported as part of DFW.

Primary Roles and Responsibilities:

Work closely with AT&T Adworks and engineering teams to understand and capture key advertising requirements across all AT&T services like Live Streaming, VOD, Contractual reporting, Restart, Lookback, cDVR, Interactive Ad's etc.

Defining key quality metrics for the current projects and reviewing the metrics with all key stakeholders.

Develop applications for automating various workflows in live streaming and Dynamic Ad Insertion (DAI) .

Defining test strategy and plan test cycles across multiple devices DFW app releases.

Creation of test cases for existing and new features in the DFW Apps.

Execution of functional test cases and capture of logs and other test data like network captures, videos, device logs etc.

Performing cross browser IE, Firefox, Chrome, Safari and platform Windows 7 compatibility testing.

Performing Functional and Exploratory Testing of Mobile app on iOS 7 / 8 and Android 4 /5.0 platforms using Charles and Wireshark.

Execution of Regression test cases with every new App release.

Creation of Jira tickets for new issues and closely monitoring Jira for updates on defect status.

Verification of all defects after a fix is provided.

Working with engineering teams to support triaging of defects.

Work with various internal and external partners and managers to define best solutions for data analysis and clean-up approach.

Reporting of test status and maintain/updating the reporting dashboard.

Environment: Windows 8, MS Office Suite, Linux OS, MySQL 5.7/5.7.5, JIRA, Rest, HP-ALM 11.5/12.0, QTP 12.0/12.02 SOAPUI PRO 5.10, Spira.

Project: KERN, Los Angeles CA Jan’ 2017 to July’ 2017 Customer: KERN – An Omnicom Agency

Role: Digital QA

Description:

KERN is one of the fastest-growing direct marketing agencies in California. KERN creates B2C and B2B integrated communications quickly and efficiently that help retain profitable customers for the long haul. The areas of expertise include digital, data and direct. KERN offers a unique skill set of services and expertise. KERN have blended the art and science of branding, marketing communications, large-scale customer acquisition, database marketing, social marketing, CRM marketing, analytics and campaign optimization into a well-oiled machine that will help you win market share and drive sales.

Primary Roles and Responsibilities:

Quality Control and Analysis on email communications, as well as web pages and internal corporate presentations. Regarding for typographical errors and for text variance from the client-approved copy, as a digital QA, need to ensure:

●Analysed business requirements-BRD, FRD and prepared Test Strategy and Test Plan.

●Interacted with Business Analysts in requirements analysis, testing and documentation for application.

●Deriving Test Scenarios, Documenting Test Cases and Collecting Test Data for Functional Testing.

●Use Proof Q for defect tracking and reporting, also followed up with the development team to verify defect fixes and update defect status.

●Tracking changes, preparing reports and updating documents.

●Reviewing the documents to reflect Standard English grammar and individual client style and branding guidelines.

●Identifying any inconsistencies and inaccuracies in documents.

●Performing a quality-control check at indicated rounds, making sure all changes were made, all queries were addressed, job contents and components are accurate, etc.

●Performing consistently throughout each client’s work, including strict adherence to client style and branding guidelines and regulatory requirements. Relay modifications to internal resources throughout project life cycle.

●Working independently, keeping pace with workload and daily deadline demands.

●Working on Android, Windows Mobile platforms to qualify applications.

●Interacting and collaborating with team of developers and creative departments to review business requirement documents and communicate client style and branding updates in a professional manner with excellent written and oral communication.

●Meeting agencies deadlines and communicate status when needed.

●Working proficiently in Windows, Word and Excel software, as well as an online job tracking and proofing application.

●Executing cross browser testing and cross platform testing for mobile application and web application.

Environment: Windows 8, MS Office Suite, JIRA, HTML and Proof Q.

Project: DirecTV, Los Angeles - CA Aug’ 2015 to Jan’ 2017

Customer: DirecTV

Role: QA Analyst

Description:

DirecTV is an American direct broadcast satellite service provider to households in the United States, Latin America and the Caribbean based in El Segundo, California. It Offers services to the subscribers through Set top boxes and mobile applications for viewing the content anywhere any time. Subscriber can order pay-per-view and video on demand events and movies. All programming distributed is delivered to its broadcast centres in Castle Rock, Colorado and Los Angeles, where it is then digitized and compressed.

System: Guide Services applications PGWS, Guide Search, EDMCS, DTVE 1.5.

Primary Roles and Responsibilities:

Created complete test cases of varying complexity, executing tests, measuring expected and actual results, and reporting status ensuring accurate coverage of requirements and business rules.

Worked with development team members to better understanding system functionality on order to improve testing quality.

Worked and coordinated with offshore and on-site QA team members for test related deliverables.

Involved in determining the severity and priority for various defects based on the complexity of the defects and also the business needs.

Logged defects into Bugzilla, JIRA found during execution of manual and automated test cases, assigned the defects to the related test cases.

Prepared and reviewed test execution logs and defect reports to make sure that the required level of test coverage is obtained, and testing is completed.

Experience in writing test deliverables (Test Plans, Test Progress Reports, Test Completion Reports, Test Cases and Results).

Created and executed the test cases using Test Link, WSAT (Web Service Automation Tool) and SPIRA.

Validated the Cache servers for JBOSS and MemCache based applications.

Validated the Full and Delta xml data files in Netapp directory.

Verified the response data with XML files.

Triggered the full files and updated files quartz jobs.

Involved in creation of test data for our applications.

Involved in time management and planning ahead of time for the future releases.

Participated in Peer Review of the Test Cases.

Participated in Agile scrum meetings.

Regular in weekly/monthly status reporting.

Tested REST API – Postman

Tested web services for SOAP and REST protocols.

Environment: Windows 8, MS Office Suite, Linux OS, Postman, MySQL 5.7/5.7.5, JIRA, Rest, HP-ALM 11.5/12.0, QTP 12.0/12.02 SOAPUI PRO 5.10, Spira.

Project: Chase Bank – Maestro Loan - Los Angeles, CA Feb’ 2014 to June’ 2015

Customer: Chase Bank

Role: Quality Analyst

Description:

Chase wanted to redesign their internet loan application by replacing a large number of outdated customer focused web-based loan applications.

The project – Maestro Loan to replace their current web loan application with a new loan system which had to support users to process new loans, modify existing loans, renew existing loans, search for loans. Maestro Loan testing deals with web services such as Loan Retrieving, Edit & Search as well as Mobile App.

Primary Roles and Responsibilities:

•Analyzed business requirements-BRD, FRD and prepared Test Strategy and Test Plan.

•Performed Soap based and Restful web services using SOAP UI Pro

•Written test cases and performed Manual Testing like Positive Testing and Negative Testing, Smoke testing, UAT Testing, Regression testing.

•Interacted with Business Analysts in requirements analysis, testing and documentation for application.

•Extensively used Agile/Scrum methodology.

•Creating and executing Test Cases, Defect tracking using HP ALM toolset.

•Performed Functional, Black Box, Regression testing and UAT testing initiatives.

•Performed Database testing and data validity using SQL Queries.

•Performed load testing, assertions, REST Web Services testing using SoapUI.

•Performed API testing (SOAP and REST) using Postman and SOAP UI.

•Preparing Test Summary Reports by collecting data from the JIRA.

•Used Basic UNIX commands to get the output from server.

•Tested Web app, Native app for mobile testing performing manual testing according to the requirements.

•Mobile testing on Android and IOS platform.

•Performed E2E testing on Chase Loan Banking process.

Environment: Windows 8, MS Office Suite, Unix OS, MySQL 5.7/5.7.5, Bugzilla, Postman, Rest, HP-ALM 11.5/12.0, SOAPUI PRO 5.10 and Android 4.4/5.2.

Project: JC Penney – Plano, TX. Aug’ 2012 to Jan’ 2014

Customer: JC Penney

Role: Quality Engineer

Description:

JC Penney – Project involved in conducting an in-store Checkout Management System Test Pilot Project before deploying the system in all stores.

The aim was to perform testing of Checkout Management System like Shopping Cart, Check Out modules including Mobile Checkout, Web Services testing etc.

Primary Roles and Responsibilities:

•Involved in preparing documentation, scenarios and system requirements for writing test plan.

•Wrote manual test scripts by reviewing the Business Requirement Document provided by the business team.

•Used HP ALM for writing and executing test scripts, storing test results and test cases.

•Performed Soap based and Restful web services using SOAP UI Pro.

•Performed Smoke, Integration, System, Regression, Compatibility, User Interface Testing (UI), Functional, Positive and Negative Testing.

•Performed manual, functional, integration, User Acceptance Testing (UAT) on the web-based application.

•Creating and maintaining requirement traceability matrix in HP ALM.

•Perform database testing by writing SQL queries using MySQL Workbench.

•Checking the error log files using UNIX commands at the server.

•Used Soap UI pro for Web Services Testing for Shopping Cart and Checkout flows. Assertions with SoapUI Fault & Load testing in SoapUI Pro.

•Used QTP for Automated Regression Testing.

•Expertise in testing native and web mobile applications of an e trade application.

•Mobile Checkout testing for IOS & Android platforms.

Environment: Windows, MS Office Suite, Unix OS, MySQL 5.7, HP ALM 11.5, QTP 11.5, SOAPUI PRO4.5, IOS and Android Platform.

Project: Well Med Medical Care - San Antonio, TX Feb’ 2011 to June’ 2012

Customer: Well Med

Role: Test Engineer

Description:

Well Med Medical Group is a highly qualified group of Board Certified Family Practice and Internal Medicine physicians who specialize in senior healthcare.

The focus of this project Well Med Medical care is to implement the present disease management system that exists for Well Med locations and provide the Disease metrics and thus providing more timely administration of services, while promoting member, diagnosis, and treatment accuracy.

Primary Roles and Responsibilities:

•Analyzed Business Requirement Documents to understand the requirements from technical and business perspectives. Created new test scenarios based on the Business Requirements and Use-Cases.

•Developed documented detailed test plans and test cases. Written test cases and documented results in Quality center.

•Completed extensive manual testing to certify functionality of the Application.

•Improved product quality by creating test cases, executing new feature testing, bug fix verification and Regression testing.

•Written SQL advanced queries to retrieve data from Backend.

•Performed Property Transfer from Test Case-Test Case, Test Request to Test Case and so on in SOAPUI

•Performed UAT regression testing after the defects were fixed.

•Provided regular test report matrix to senior management. Coordinating with Development and Business users to resolve any issues related to defects.

•Participated in system specification meetings, team meetings, status meetings, coordinated with developers and team members.

Environment: HP Quality Center 11.0, Windows, MS Office Suite, Unix OS, SQL Server 11.0, QTP 11.5, SOAPUI PRO 4.0/4.5.

Project: GEICO Auto Insurance - Chevy Chase, MD June’ 2009 to Jan’ 2011

Customer: GEICO

Role: QA Engineer

Description:

GEICO provides various products like auto insurance, motorcycle insurance.

GEICO Auto Insurance Project was to test the functionality and validity of the Insurance Quotes, Claims, Billing History and Insurance Policy information.

Primary Roles and Responsibilities:

•Analyzed Business Requirement Document, Software Design Document, Software Requirement Specification and Functional Requirement Document.

•Extensively worked in agile environment, with daily scrum meetings, stand up meetings, presentations and review.

•Web Services for Quotes, Claims, Billing history & Insurance Info testing using SoapUI Pro.

•Created test suites to perform Functional and Load Testing for Web services using SOAP UI.

•Validating Request and Response for all modules web services.

•Executed all Test Cases in all phases of testing like GUI Testing, Functional testing, Regression testing, Integration testing, System testing, end-to-end testing and UAT.

•Performed Database Validation and manipulations using SQL.

•Also, performed data driven testing in Soap UI Pro.

•Managed the Claims & Quotes modules complete testing.

Environment: SQL Server, HP Quality Center 10.0/11.0, Windows 7, MS Office Suite, Unix OS, and SOAPUI PRO 3.0/4.0.

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