Administrative Assistant with 15+ Years Experience

STEPHANIE N. YEAGER

***********@*****.*** 717-***-**** 802 Mace Ave, Baltimore, Md

Experienced administrative professional with 15+ years of experience in various companies. I have worked both remotely and in the office, demonstrating flexibility, strong problem-solving skills, time management and outstanding customer service. Proficient at managing difficult administrative tasks, ensuring accuracy in documentation, and resolving complex issues.

EMPLOYMENT HISTORY

Warranty Administrator, Peterbilt Motors

Feb 2018 - May 2024

Processed warranty claims with 98% accuracy and ensured timely resolutions.

Addressed denied claims through resubmissions and appeals.

Maintained accurate documentation for all claims, including repair details and payments.

Generated reports on warranty trends and claim activity for management review.

Provided support to customers and staff on warranty coverage, repair procedures, and disputes.

Administrative Coordinator, Video Tech Center: Electronics & Appliances Repair Shop

Sept 2011 - Dec 2017

Coordinated service operations for a team of 15+ technicians across Maryland, Washington D.C., and Pennsylvania, strategically assigning work.

Monitored work orders and technician productivity while implementing a scheduling system that reduced downtime by 15% and travel time by 10%.

Administered payroll for over 1,100 employees in QuickBooks, optimizing data entry workflows to accelerate processing by 20%.

Managed high-volume, multi-line phone systems, efficiently addressing customer inquiries and facilitating communication between departments.

Organized hiring events, and oversaw onboarding.

Patient Care Coordinator, Pain Wellness Center & Physical Therapy

Oct 2005 - Sept 2011

Managed front desk operations, patient check-ins, and appointment scheduling.

Assisted chiropractors and therapists during evaluations and treatments.

Accurately coded diagnoses/services for claims and compliance.

Resolved claim denials; maintained 99% payment posting accuracy.

Prepared, stocked, and sanitized treatment rooms to clinical standards.

EDUCATION

High school diploma, The Catholic High School of Baltimore, Aug 1997 - May 2001

Administrative Assistant Certification Course, Anne Arundel Community College, Aug 2002 - Dec 2002

Medical Billing and Coding Certification Course, Baltimore County Community College, Jan 2007 - May 2007

Warranty Processing Training, Peterbilt Motors, May 2018

Warranty Administrator Certification, Peterbilt Motors Institute, Nov 2018

SKILLS

Microsoft Office (Word, Excel, Outlook)

Medical Billing & Coding (ICD-10, CPT)

Record keeping and filing

Data entry

PMS Systems (ChiroTouch, WebPT, PracticeFusion,

AdvancedMD, EZClaim)

Scheduling

Multi-line phone system

QuickBooks

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