Customer Service, Logistics Coordinator, Procurement

Cathy Nelson

Denison, Texas

c: 903-***-****

e: *****@*****.**

Professional Summary

Customer service and logistics coordinator with more than twenty years of experience managing procurement, scheduling, order tracking, vendor communication, and administrative operations for a fast-paced technology company. Exceptionally reliable with a perfect attendance record and a long, stable work history. Skilled in remote support, issue resolution, and maintaining smooth workflow across departments.

Core Skills

Customer Service • Order Tracking • Logistics Coordination • Procurement • Vendor Communication

Scheduling • Problem Solving • Email & Phone Support • Recordkeeping • Remote Work Support

Microsoft Excel • Microsoft Word • PowerPoint • Google Sheets • Google Docs • Gmail

Time Management • Multi-Tasking • Accuracy • Confidentiality • Team-Oriented Interaction

Professional Experience

Office Manager / Logistics & Customer Support Coordinator

L1GHT, Inc. Denison, TX May 2004 – Present

• Coordinate procurement, purchasing, and vendor communication for equipment and supply orders.

• Handle incoming customer inquiries, provide status updates, resolve issues, and maintain a professional communication flow.

• Track shipments, deliveries, invoices, and internal records with accuracy.

• Support remote and on-site teams through scheduling, documentation, and workflow coordination.

• Manage payroll, contracts, and sensitive administrative tasks with confidentiality.

• Maintain long-term vendor relationships and ensure timely follow-through on all orders.

• Keep the office organized, compliant, and running efficiently.

Front Desk Assistant / Customer Service Representative

Dr. Essam Yacoub Malaty Bonham, TX

• Provided friendly and efficient customer service to patients in person and over the phone.

• Verified insurance, collected payments, and processed confidential information accurately.

• Scheduled appointments, managed reminders, and coordinated daily office flow.

• Answered calls, resolved patient questions, and handled cancellations.

• Maintained patient records, charts, and documentation.

• Communicated with labs, pharmacies, and hospitals.

• Followed HIPAA guidelines and ensured strict confidentiality.

Education

Bonham High School Bonham, TX

Grayson College Denison, TX

Northlake College Irving, TX

MS Excel Course Coursera 2020

Certifications

CPR, AED, and First Aid Certification (Adult, Child, and Infant) CPR Select Sep 2025

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