Multilingual Interpreter and Client Services Leader

MOJTABA SADEGHI

Houston, TX 832-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Multilingual interpreter and client service professional with over a decade of experience bridging communication across business, banking, and hospitality sectors. Adept at delivering precise, culturally attuned language solutions while fostering trust and understanding between diverse audiences. Skilled in customer relationship management, financial advisory, and team leadership. Recognized for combining linguistic expertise with a strong business sense to enhance service quality, sales outcomes, and client satisfaction.

CORE STRENGTHS

• Consecutive & Simultaneous Interpretation (Farsi–English)

• Customer Relationship & Retention Strategies

• Multicultural Communication & Negotiation

• Consultative Sales & Cross-Selling Techniques

• Problem Resolution & Empathy-Driven Service

• Financial Product Knowledge & Compliance Awareness

• Team Collaboration & Leadership Development

• Bilingual: Fluent in English and Farsi

PROFESSIONAL EXPERIENCE

Farsi Interpreter

CyraCom International Inc. – Houston, TX Oct 2024 – Present

Deliver high-accuracy Farsi–English interpretation in healthcare, legal, and business settings.

Ensure confidentiality, impartiality, and cultural sensitivity while bridging language barriers.

Adapt tone and phrasing to client needs, promoting understanding and customer satisfaction.

Maintain professionalism under pressure in fast-paced, customer-oriented environments.

Farsi Linguist

Kace Company – Houston, TX Jan 2019 – Present

Translate financial and legal documents with precision, ensuring linguistic and contextual accuracy.

Support government and corporate clients by localizing communications for international engagement.

Utilize computational linguistics to enhance translation efficiency and consistency.

Recognized for reliability, confidentiality, and a proactive approach to client communication.

Small Business & Personal Banker

Chase Bank – Spring, TX Nov 2006 – Oct 2012

Managed relationships with diverse retail and business clients, providing customized financial solutions.

Conducted needs assessments and introduced tailored banking products, boosting client retention and revenue.

Maintained compliance with financial regulations while exceeding performance and sales targets.

Known for empathetic listening and problem-solving that enhanced client loyalty and referrals.

Food and Beverage Director

Various Hotel Brands (Sheraton, Hilton, Wyndham, Holiday Inn, Radisson) – Houston, TX Jun 1983 – Aug 2006

Oversaw hospitality operations with a focus on guest experience, staff training, and revenue optimization.

Negotiated vendor contracts, managed budgets, and led multicultural teams to achieve service excellence.

Developed persuasive communication and sales techniques transferable to client-facing industries.

EDUCATION

Bachelor of Business Administration (B.B.A.) – Management

Texas Southern University – Houston, TX May 1982

LANGUAGES

English – Fluent

Farsi – Fluent

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