Data Entry Specialist with Admin Experience

CARLEAN HENCE-BRADLEY

**** ******* ******, *******, ** 38114 • 901-***-**** • ***.*****@*****.***

PROFESSIONAL PROFILE

Administrative professional with extensive experience in customer service. Recent graduate with coursework in healthcare operations assessment and improvement, healthcare leadership and management, and legal and ethical implications in healthcare. Key accomplishments include:

•Recognized for outstanding customer service

•Collected most money in commercial department in May and June

COMPUTER SKILLS

Microsoft Office: Excel, Outlook, Publisher, & Word, Medisoft

EDUCATION

American InterContinental University, Schaumburg, IL

Master of Healthcare Management, Projected Graduation: August 2015

•Related coursework: Healthcare Leadership and Management, Healthcare Operations Assessment and Improvement

Virginia College Online, Birmingham, AL

Bachelor of Science in Health Service Management, June 2011

•Related coursework: Healthcare Delivery System

•President’s List

Virginia College Online, Birmingham, AL

Associate of Science in Healthcare Reimbursement, September 2009

•Related coursework: Medical Coding: Current Procedural Terminology

•Dean’s List

WORK EXPERIENCE

Terminix International, Memphis, TN

Urgent Service Department Representative, July 2013 to February 2015 & June 2015 to Present

•Manage team of overnight specialists and customer service representatives

•hhencResolve complaints about payments or service issues

•Liaise between customers and members of management for service concerns

•Schedule urgent service appointments for national, commercial, and residential accounts

Terminix International, Memphis, TN

Commercial Customer Service Representative, February 2015 to June 2015

•Answered incoming calls from national accounts and commercial branches

•Documented commercial customers’ requests for service in appropriate system

•Followed-up on all service and re-service calls to ensure customer complete satisfaction

•Took ownership of customer issues and resolved issues to customers’ satisfaction

Terminix International, Memphis, TN

Inbound Customer Service Representative, April 2006 to May 2009 & July 2010 to July 2013

•Manage team Trained new hires on Mission system in customer service department

•Scheduled appointments for current and new customers and resolved complaints

Terminix International, Memphis, TN

Outbound Customer Service Representative, May 2009 to July 2010

•Assisted company in project to eliminate duplicate accounts

•Met company-set goal of calling 14 customers per hour to schedule inspections, informing customers of details of inspection process

CARLEAN HENCE-BRADLEY

2737 Kimball Avenue, Memphis, TN 38114 • 901-***-**** • ***.*****@*****.***

WORK EXPERIENCE, CONTINUED

Accredo, Memphis, TN

Insurance Specialist, October 2013 to February 2014

•Ran claims for oncology patients’ medication, contacting physician’s offices for insurance and claim information, insurance companies to collect payments, and patients who needed payment assistance from other sources

•Acted as liaison between tech support, employees, and management to get correct medication and patient information

Promedica Clinic, Memphis, TN

Billing and Coding Intern, June 2009 to September 2009

•Coded insurance forms and contacted insurance companies for payment

•Trained new interns on claims processes

•Completed manual claim forms for payment and used Medisoft software to file claims

•Liaised between office manager and insurance companies to collect payments

•Completed and filed disability and Family Medical Leave forms for patients

•Prepared charts and retrieved medical records from other facilities to assist receptionist

Best Buy, Memphis, TN

Media Specialist, September 1998 to May 2006

•Supervise price audits for all departments in store

•Interviewed applicants for media/merchandise teams and supervised new hires

•Assisted human resources with paperwork on new employees

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