District Operations Security Manager

Keith Houston, Branch Manager

Albany, *****, USA, 541-***-****, **********@*******.***

SUMMARYDynamic Branch Manager with over 10 years of experience in operations management, specializing in P&L oversight, employee development, and client retention strategies. Proven track record in elevating team performance through effective leadership and training initiatives, achieving high staff retention rates and customer satisfaction. Recognized for strategic management practices that boost productivity and profitability. Eager to leverage unique skills to enhance operations and drive success for your organization. WORK EXPERIENCE

11/2015 – 02/2025 District Operations Manager, Securitas USA, Inc Eugene, USA Oversaw the management of P&L to support sustained growth in both employee development and sales.

Advocated for team-building efforts designed to improve employee confidence and enhance performance metrics.

Stressed the importance of client and employee retention strategies to achieve high levels of satisfaction.

07/2021 – 02/2025 Human Resources Generalist, Securitas Security USA, Inc Eugene, USA Oversaw the recruitment process, successfully hiring new talent for the organization.

Implemented employee development initiatives aimed at fostering talent growth. Managed termination processes and carried out detailed investigations when required.

Developed and executed comprehensive training programs to improve employee skills.

01/2021 – 02/2025 Safety Manager, Securitas Security Eugene, USA Guaranteed adherence to established SOPs throughout all operational processes. Conducted bi-monthly site visits to perform PPE evaluations and verify safety compliance.

Led monthly safety meetings with clients to promote a culture of safety awareness.

09/2012 – 10/2015 Operations Manager, Lin-Care Albany, USA Managed daily scheduling and ordering processes to streamline operations. Achieved high staff retention rates and branch growth through effective leadership.

Maintained exemplary customer satisfaction standards, addressing concerns promptly.

10/2011 – 09/2012 Sr. Sales Representative, Uni-first Corporation Eugene, USA Maintained existing customer accounts while successfully establishing new ones. Outperformed sales targets, contributing to significant sales growth. 06/2008 – 04/2011 Operations Manager, GCA SERVICES GROUP Oregon State University, USA Managed and supervised a diverse workforce of up to 100 employees. Oversaw project management initiatives and developed staff training programs. 08/2007 – 09/2008 Insurance Consultant, Combined Insurance Willamette Valley, USA Supervised a small team of 5 employees, fostering their professional development. Maintained a robust book of business while resolving client issues promptly. 04/2005 – 04/2007 National Admissions Advisor- Team Lead, American Beaverton, Or Intercontinental University

Led a team focused on achieving enrollment targets efficiently. Provided tailored educational counseling to prospective students, guiding them through the admissions process.

03/2003 – 06/2004 Assistant Store Manager, Walgreens Food & Drug Albany, Oregon Supervised daily store operations and employee training initiatives. Maintained detailed financial tracking and reporting processes to meet corporate standards. 11/1998 – 11/1999Manager in Training, Enterprise Rental and Leasing GroupDes Plaines, USA Established clear employee expectations and productivity standards. Enhanced customer satisfaction ratings through improved service practices.

12/1997 – 05/2002

Marketing Assistant, High Velocity Entertainment Chicago, IL Devised innovative marketing strategies and established valuable client connections. 01/2000 – 01/2002 Branch Rental Manager, Enterprise Rental and Leasing GroupDes Plaines Boosted branch productivity and profitability through strategic management practices.

Received awards for outstanding Sales and Marketing achievements during tenure. 03/1999 – 12/1999Assistant Manager, Enterprise Rental and Leasing GroupDes Plaines Elevated customer satisfaction ratings through enhanced service delivery. Contributed to increased office profits through effective team collaboration. 11/1998 – 04/1999 Management Assistant, Enterprise Rental and Leasing Group Glen View Balanced cashbox operations alongside fleet management activities, ensuring accuracy and efficiency.

01/1992 – 10/1997 Store Manager, Woodstocks Pizza IncCorvallis, Oregon Managed day-to-day restaurant operations with a focus on delivering exceptional service.

Ensured customer satisfaction through performance evaluations and mentoring of staff.

EDUCATION

09/1992 – 07/1997 Oregon State University Corvallis, Oregon Bachelor, Liberal Studies

Engaged in coursework that developed analytical and critical thinking skills, preparing for diverse career paths.

09/1990 – 06/1992

Linn Benton Community College Albany, Oregon

Associates of Arts, Criminal Justice

Completed foundational studies in Criminal Justice, acquiring essential knowledge for further academic pursuits.

SKILLS Process Improvement Financial Reporting

Planning Forecasting

Information Systems Accounts Payable

Payroll Fixed Assets

General Ledger Microsoft Office Suite

Typing Ten Key

Leadership Team Building

Customer Relations Employee Development

Client Focus Employee Retention

Communication Sales Experience

Financial Acumen Compliance

Public Speaking Analytical Skills

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