Seasoned Operations Analyst and Office Professional
Resume:
Dennis L. Whitaker
***********@*******.***
Chicago, IL. 60640
Professional Summary
Diligent Office Associate and Operations Analyst with 15+ years of experience in financial services and customer support. Proven expertise in processing client account documentation and resolving compliance issues, while effectively liaising between departments. Demonstrated leadership in onboarding new sales teams and cross-training staff to enhance operational efficiency. Skilled in data entry, reconciliation, and customer service, committed to driving organizational success through meticulous attention to detail.
Work Experience
Rose International
01/2025 – 04/2025
Verification of client information
Address updates
Report preparation for team distributions
Compilation of errors and error reconciliations
Utilization of software packages such as Teams, Salesforce and USPS data base to ensure accuracy of informatn.
Synectics Inc.
contracted within Northern Trust
09/2019 – 09/2023
Deluxe Corp. / formerly Fiserv Client Solutions
11/2017 – 05/2023
Verify client payee status
Processing paper payments from valid payees to various clients' accounts.
Identifying and sorting mail deliveries in preparation for processing
Compiling data for end of day volume reporting
Preparing first class, FedEx, UPS & U.S.P.S. mail for pick up
Liaison to team leads and mail room staff
Compiling non processed items for offsite processing
Morgan Stanley Smith Barney
10/2000 – 06/2016
Review and Processing of client account documentation.
Resolve any documentation errors / deficiencies with the appropriate sales team.
Liaison between Financial Advisors and various departments to facilitate compliance issues.
Process ACAT, DTC, Securities, Journal and Wire payments from clients to various vendors.
Reconciliation of daily compliance breaks
Processing physical securities as well as deposit from various sales teams.
Correspond with multiple branch managers and sales teams to resolve document discrepancies.
Lead processor in the "on-boarding" of new sales teams in multiple branches.
Cross training staff to ensure sufficient back up capacities are met.
Processing daily reports and notating deficiencies to management.
Monitor proprietary reports to resolve settlement breaks.
Run access reports to ensure wire settlements were completed.
Processing and posting of inbound checks to client's accounts.
Assisted with the monthly audit of physical certs held in the vault.
Harcourt Brace Inc.
07/1998 – 09/1999
Supervisor in charge of Customer Service Dept.
Scheduled Employee work shifts
Formulated and institute new policies and procedures
Supervise students monthly payments
Employee evaluations
Resolve shipping and payment discrepancies.
Customer Service escalation.
Diploma
Martin Luther King High School
Chicago, IL
Sept 1983 thru May 1987
PTC Career Institute
Chicago, IL
Office Management Certification
May 1992 to November 1992 - Received an “Office Management” certification.
Skills
Customer Service – Data Remediation – Office Management – Scheduling – Cross Training – MS Office – Excel – Data Entry - Account Pay / Rec – Payroll - Bank Reconciliation – Employee Scheduling – Call Center – Managerial - Document Review and Retention - Data Entry - Supply Remediation
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