Versatile HR, Payroll, and Operations Professional
Resume:
Laura Caputo Bergman
San Jose, CA
*********@*****.***
20+ years of experience in all aspects of payroll, human resource operations and office administration.
Successfully managed all components of project and contract management including payroll, HRIS systems, business controls, finance budgets, quality audits, planning/scheduling, and safety.
Proven track record for quality in work and customer satisfaction, with excellent communication skills.
Strong follow-up and ability to deliver formal presentations, monitor information, maintain work standards, align performance for success, continue learning, coordinate activities and maintain business acumen.
Experienced with ADP, SIS, payroll management and MS Excel (creating pivot tales and working with formulas), monitoring information and assisting with preparation for audits, maintaining attention to detail, reviewing journal entries, reconciling bank statements, etc.
Oversee and approve overall project plans, deliverables, and scheduled activities.
Experienced in bringing innovative ideas to the team and ensuring complete, accurate and timely implementation.
SKILLS
HRIS
ADP
SIS
Payroll management
Human resources management
Workers' compensation
Quality audits
Recruiting
Employee orientation
Sourcing
Accounts payable
Journal entries
Calendar management
Event planning
Communication
Customer service
Time management
Microsoft Office
Clerical experience
Guest services
Interviewing
Order entry
Sales
Payroll
Cash handling
Cashier
Guest Services
SAP Center, San Jose
Guest Services Representative
September 2013 to June 2015
Welcome guests and scan tickets for entry
Direct guests to their appropriate section
Answer questions
Manage assigned section
Resolve any issues
Total Wine and More, San Jose
Team Member / Cashier
May 2024 to June 2025
Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services.
Perform cashier functions and follow minor policy while completing customer transactions
Participate in wine, spirits, and beer training to learn how you can provide customers with recommendations and connect them to the right products
Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
Life Services Alternative, Campbell
Payroll Specialist & HR Assistant
January 2021 to March 2022
Processed bi-monthly payroll.
Reviewed and adjusted timesheets, prior to processing payroll.
Processed off-cycle payroll for new employees and those missing pay.
Entered new hires into the Payroll system.
Processed all payroll and HR changes including benefit changes.
Processed IRS, EDD and employee notices.
Completed weekly, monthly and annual reports.
Fremont Surgery Center, Fremont
Payroll, Accounts Payable Representative & Human Resources
August 2020 to January 2021
Maintained employee HR files in compliance with all federal /state/local requirements.
Monitored employer requirements for compliance with federal and state employee regulations.
Entered new hires into SIS and payroll system.
Monitored submissions of approved timesheets, ensuring valid data transferred to and from ADP.
Developed schedule of accounts due.
Matched paid check vouchers with open invoices and files by vendor.
Tracked down missing invoices.
Forwarded bills and matching invoices to Account Payable Manager in a timely manner.
Managed off-cycle payroll, issuing manual checks or direct deposits due to missed pay, errors in system, or new employees.
Supported recruiting efforts by posting ads, receiving applications and scheduling interviews.
Submitted and reviewed returned background checks
Monitored staff licensure and certifications for expirations and notified employee and manager.
Conducted new hire orientation and completed paperwork to comply with federal/state/local requirements.
Completed and maintained OSHA logs as required.
Performed other miscellaneous HR/office/clerical duties as needed.
SAP Center, San Jose
Guest Services Representative
September 2013 to June 2015
Welcome guests and scan tickets for entry
Direct guests to their appropriate section
Answer questions
Manage assigned section
Resolve any issues
BP Management, Inc, Sunnyvale
Sr. Payroll Administrator & Human Resources Coordinator
August 2008 to August 2020
Oversaw worker's compensation, disability claims, human resources and payroll.
Processed payroll via ADP system, managing off-cycle check payments.
Set up garnishments and benefits.
Oversaw financials including weekly journal entries and reconciliation of monthly bank statements.
Managed company calendars to include tracking/updating vacation and PTO.
Performed I9 verification of new hires.
Sourced labor through ads and external recruiters, scheduling and conducting interviews.
Initiated and tracked all background investigations.
Prepared/conducted new hire orientation and exit terminations and interviews.
Functioned as single point of contact for all benefit issues and questions.
Loan Processor/Administrator, San Jose
Downey Savings
November 1998 to December 1999
Create new loan applications using Uniform Program
• Manage loan officers contact list; adds, changes and archive
Manage expense reports for
• Prepare loans for funding
• Process daily incoming cal
Billing Representative/Admin Support, San Jose
GM Nameplate, Inc
January 1997 to November 1998
• Billing
• Order Entry
• Process incoming mail
• Answer and direct incoming calls
• Order office supplies; business cards, marketing promotions, banners and company logos
Customer Service Supervisor, San Jose
Apple Vacations
June 1995 to January 1997
• Supervise 40+ reservation agents
• Manage problem calls from passengers pre and post trip
• Monitor and support reservation calls when call volume reaches peak levels • Scheduled lunches and breaks
• Process miscellaneous paperwork
Customer Service Supervisor, San Jose
Suntrips
May 1992 to June 1995
• Supervise 60+ reservation agents
• Schedule travel arrangements for customers to include; car rental, hotel and flight • Scheduled shift meetings
• Coordinated goal celebrations
Part Time / Seasonal Work
SAP Center, San Jose
Guest Services Representative
September 2013 to June 2024
Welcome guests and scan tickets for entry
Direct guests to their appropriate section
Answer questions
Manage assigned section
Resolve any issues
Mountain Winery, Saratoga
Cantina / Coffee Cart Attendant
May 2014 to September 2020 (Seasonal)
Take coffee orders
Take food orders
Prepare food orders
Manage cash register
Balance and close out cash register at the end of the night
Levi Stadium, Santa Clara
Guest Service Representative
December 2014 to Present
Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase guest satisfaction.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Greeted customers with smile and provided friendly, knowledgeable service.
EDUCATION
Willow Glen High School – Graduated 1985 GPA 3.8 Diploma
West Valley College – Graduate 1990 PA 3.77 AA Degree
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