Administrative Specialist with Customer Service Focus
Resume:
Freeport, TX 979-***-**** ***************@*****.***
Courtney Cours
ADMINSTRATOR/CUSTOMER SERVICE/PROBLEM SOLVER
EDUCATION
Brazosport College
Lake Jackson, TX
Office Administration
GPA 3.87
OBJECTIVE
As a dedicated Level 1 Administrator, I aim to support all facets of the fire extinguisher and suppression operations. My focus is on streamlining processes, improving customer service, managing accounts and ensuring smooth day-to-day
operations. I am committed to delivering efficient scheduling, accurate payment collection, and responsive client interactions. REFERENCES
Brandon Taylor
Hayley Sakos-Bishop
Lestisha Bell
FUNCTIONAL SKILLS
Customer service: Skilled in addressing customer needs, providing accurate information, and ensuring satisfaction. Payment Collection: Proficient in handling payments, managing accounts receivable, and following up on past due payments.
Account Services: Experience with account setup, billing, and maintaining accurate records.
Communication: Strong verbal and written communication skills, ensuring effective information exchange between teams, customers, and management.
Problem-solving: Proven ability to identify issues and implement innovative solutions to improve operations. Organization and Scheduling: Expertise in managing multiple schedules, ensuring appointments are kept, and workflows remain efficient.
EXPERIENCE
December 2022- August 2025
Administrator Level 1 • Pye Barker Fire & Safety
• Manage administrative tasks related to fire extinguisher and suppression systems.
• Oversee scheduling for maintenance and inspections to ensure compliance with safety regulations.
• Collect payments, set up accounts, and track past due balances to ensure timely revenue flow. Returned over
$250,00 to company in past due collections in 9
months.
• Provide exceptional customer service by responding to inquires and resolving concerns promptly.
• Streamlined the account creation process, reducing setup time by 15%
January 2021 – November 2022
Assistant Manager • Family Dollar
• Managed daily operations, including staffing, inventory control, and sales management.
• Led a team of associates, ensuring productivity and maintaining a high level of customer service.
• Handled financial transactions, including cash
management, deposits, and register balancing.
• Played a key role in achieving a 10% sales increase through effective merchandising and team training. March 2020-current
Braider- Self Owned
• Operate a successful braiding business, managing client scheduling, marketing, and financial transactions.
• Build strong relationships with clients, ensuring high customer satisfaction and repeat business.
• Develop new styles and techniques to meet diverse client needs.
COMMUNICATION
Strong verbal and written communication skills, ensuring effective information exchange between teams, customers, and management.
LEADERSHIP
• Contract Improvement Initiative: Identified a major issue with contracts, then formulated a streamlined process to address it. When a larger problem was
uncovered, I led the creation of a new contract process, which is now used by other branches of the company. This initiative increased contract accuracy and
efficiency by 30%.
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