Resourceful Bar/Service Leader with People Skills

TH

TIFFANY HEATLEY

heatleytiffany@gmail.com 470-***-**** Woodstock, GA 30189

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Issue Resolution

Shift Scheduling

Verbal and Written Communication

Bar Management

Inventory Management

Supply Ordering

Service Oriented

Vendor Relations

Responsible Alcohol Service

Team Leadership

Recruitment and Hiring

Relationship Building

Problem-Solving

Menu Pricing and Writing

Money Handling

Scheduling Staff

Business Correspondence

Customer Service

Attention to Detail

Event Networking

Effective Multitasking

Vehicle Inspections

[Industry] Regulations Knowledge

Transport License

Active Listening

Microsoft Office

PPE Use

People Skills

Reliable & Trustworthy

Critical Thinking

Computer Skills

Planning & Organizing

Valley Mill Pub & Grill Cherry Valley, IL

Bar Assistant Manager

07/2019 - 03/2020

Maintained detailed inventory of bar supplies and stocked work areas. Interviewed, hired and trained staff to improve customer retention and bolster sales.

Resolved escalated customer complaints to maximize satisfaction and loyalty.

Monitored cash intake to reduce discrepancies.

Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives. Restocked beer and liquor regularly and after special events. Recommended food and drinks to patrons based on preference, pairings and special promotions.

Poured wine, beer and cocktails for patrons.

Target Machesney Park, IL

Seasonal Worker

10/2018 - 01/2019

Operated handheld scanners to track merchandise throughout fulfillment process.

Located merchandise from shelves and storage areas to fill orders. Accepted, processed and quickly filled orders.

Summary

Skills

Experience

Followed proper packaging requirements depending on order size and type.

Filled orders according to defined standards using standard picking system.

Packed merchandise for delivery and moved items to delivery area. UPS Rockford, IL

Seasonal Worker

10/2017 - 01/2018

Scanned and sorted packages according to destinations and service type using handheld scanner.

Sorted packages to appropriate slide, line or belt for final distribution. Assisted in loading delivery trucks with prepared packages. Examined and inspected containers, materials and products to meet packing specifications.

Disposed of debris and hazardous materials properly to avoid contamination.

European at Home Services Rockford, IL

Non-Emergency Medical Driver

08/2016 - 07/2017

Transported clients to specified destinations safely and on-time. Interacted with customers pleasantly to meet needs and drive satisfaction. Demonstrated professional conduct with clients to deliver outstanding customer service.

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. Slidematic Products Rockford, IL

Production Assistant

10/2004 - 07/2007

Delivered messages to various crew members to coordinate communications.

Bought metal, tools and other materials needed.

Made and completed purchase orders.

Made and filled paperwork for companies per purchase orders. Kept log of orders.

Took care of the temp workers hours and paychecks. Logged tool in the tool room.

Organized and coordinated key communications between cast and technical crew.

Guilford High School Rockford, IL

High School Diploma

05/1998

Rasmussen College Rockford, IL

Some College (No Degree) in Graphic Design

Adobe Flash

Adobe Photoshop

Microsoft Word

Education and Training

Additional Information

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