Remote Customer Success & Logistics Specialist
Resume:
Kialer Everly
************@*****.***
Cover Letter
With over 15 years of experience in customer service and logistics, I bring a proven ability to deliver exceptional support in both traditional and remote environments. My background includes maintaining top-tier customer ratings, streamlining processes, and leveraging digital tools to enhance efficiency.
I am passionate about creating positive customer experiences and thrive in independent, remote settings. My technical literacy and ongoing cybersecurity studies ensure I can adapt to evolving digital landscapes while safeguarding data integrity.
I would welcome the opportunity to contribute my skills to your team and help drive success in a remote capacity. Thank you for considering my application—I look forward to the possibility of discussing how I can add value to the Team.
Best regards,
Kialer Everly
Professional Summary
Remote-ready customer service specialist with 15+ years of experience delivering exceptional support across retail, logistics, and independent delivery. Skilled in virtual communication, problem-solving, and technical troubleshooting. Adept at using collaboration tools and maintaining high customer satisfaction in fast-paced environments.
Core Remote Work Competencies
Remote team supervision and collaboration (Microsoft Teams, Zoom, Slack)
Digital communication and customer support
Technical troubleshooting and support
Time management and self-motivation
Data entry and virtual recordkeeping
Cybersecurity awareness (DeVry University coursework)
Adaptability to changing priorities and virtual workflows
Professional Experience
Security Supervisor
Allied Universal – Louisville, KY
September 2024 – Present
Supervised remote and onsite teams, ensuring safety and security protocols were upheld in both physical and virtual environments.
Maintained accurate digital logs and collaborated with law enforcement using online reporting tools.
Responded to emergencies and alarms, coordinating actions via remote communication channels.
Picker/Packer
Toll Group – Louisville, KY
April 2021 – September 2024
Managed inventory and order fulfillment using digital systems and remote collaboration tools.
Trained new employees in virtual onboarding sessions.
Adapted quickly to urgent requests and shifting priorities in a remote warehouse setting.
Kroger Deli Clerk
Kroger – Louisville, KY
April 2017 – March 2021
Provided customer service and support through digital order systems.
Managed inventory and compliance using online tracking tools.
Resolved customer issues via phone and email communication.
Cashier/Customer Service/Stocker/Inventory Control/Sales Associate/Modular Team
Walmart – Louisville, KY
April 2011 – April 2017
Delivered customer support through multiple digital channels.
Managed inventory and sales records using point-of-sale and online systems.
Participated in virtual training and product updates.
Education & Certifications
Cybersecurity (Freshman) – DeVry University (Remote) September 2024 – 2025
Cybersecurity Student – Jefferson Community & Technical College (JCTC) 2025 – 2027
Certifications:
Negotiating the Best Solution (2025)
Critical Thinking: Challenging Assumptions (2025)
Workplace Diversity, Equity, and Inclusion in Action (2025)
CPR & First Aid (2025–2027)
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