Sales Associate with Retail Expertise

MATEUS VILLANI DO CARMO

( 1-672-***-**** Greater Vancouver @ ************@*****.***

OBJECTIVE: Sales Associate

Self-motivated and well-organized, always willing to learn professional with experience in providing client service, stock clerk, retail, sales support, assemble and package as well as administrative support. Hands-on handling of a variety of tasks, customer experience and sustainable practices, helping shoppers, managing office processes, and assisting with organizational functions, detail-oriented with high standards. With excellent communication skills and an upbeat attitude, able to assist management and all visitors to the company by providing polite and professional assistance via phone, mail, and e-mail, and generally being a helpful and positive presence in the workplace.

Languages you speak – English and Brasilian Portuguese (Fluent). Spanish - Basic

SKILLS

•Technical: MS Word, MS Excel, MS PowerPoint, MS Outlook

•Attention to detail.

•Dynamic and natural connector.

•Interpersonal skills.

•Ability to separate, organize, assemble, and package.

•Well-trained in customer service, sales, stock clerk and retail.

•A demonstrated team player committed to contributing to the team's results.

•Excellent verbal and written communication skills, interpersonal and problem-solving skills.

•Excellent organizational abilities-able to manage multiple priorities.

•Hands with restocking, tagging, and sale prep.

•Ability to maintain high visual and store presentation standards.

•Ability to stand for extended periods.

•Ability to move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 40 lbs).

•Proficient in POS system operation and transaction management, ensuring smooth and timely customer checkouts in fast-paced environments.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE & SALE ASSOCIATE, GATO PRA CACHORRO SHOP & DISTRIBUTORS (BRAZIL) NOV 2022 – MAR 2024

• Served customers in a busy retail environment, ensuring fast and friendly service and created a welcoming atmosphere by greeting customers with a smile, assisting with their needs, and ensuring they have a positive shopping experience.

Took on a variety of tasks, from cashier duties assistance to backroom support and keeping the store clean and inviting.

Embraced opportunities to grow by participating in learning and development programs that build your skills and knowledge.

Processed all new merchandise, returns and assisted with inventory restocking.

Organized and prepared pick-up orders.

Restocked and merchandised new products as they arrived.

• Developed communication and problem-solving skills while managing client expectations.

• Participated in inventory counts and general organization

• Lifted and moved boxes or product bins as needed.

ADMINISTRATIVE ASSISTANT, RH SENIOR TREINAMENTOS (BRAZIL)DEC 2023 – MAY 2025

Managed the company’s visual materials, including business cards, folders, bags, and promotional items.

Provided in-person and online customer service to understand client expectations and ensure internal alignment.

Scheduled meetings, appointments, and coordinated short business trips to support daily operations.

FREELANCE DIGITAL PROJECTS (BRAZIL) MAR 2024 – MAY 2025

• Communicated directly with clients to understand needs and deliver creative solutions.

• Managed multiple requests and deadlines, keeping high satisfaction levels.

EDUCATION

• Diploma in Digital Marketing, Greystone College (Vancouver, BC), ends in 2028

• Bachelor’s Degree in Design (Animation), Universidade Veiga de Almeida (Brazil), 2024

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