Operations Manager
Resume:
SONNY
CONNELL
Operations Manager
*****@*****************.**
m
Atoka, TN 38004
CONTACT
SKILLS
• Critical thinking
• Team leadership
• Operations management
• Decision-making
• Process improvement
• Time managment
• Results-driven
Results-driven professional with extensive experience in strategic planning, operations management, and process improvement, adept at enhancing efficiency and team
leadership. Proven track record in critical decision-making and effective stakeholder collaboration. Eager to leverage skills as a Warehouse Specialist / CX Associate to drive operational success and customer satisfaction.
I believe that I could help and Amazon will always be able to depend on me.
PROFESSIONAL SUMMARY
Vice President /Secondary Market
American Mortgage Services, Inc, Atoka, TN
Construction Manager
Tim Baskins Home Builders, Brighton, Tn
EXPERIENCE
January 2000 - Present
Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success.
•
Revamped existing processes to streamline operations while
• increasing efficiency.
Provided leadership in developing corporate vision, mission, values,
• and culture.
• Originated and closed Residential and Commercial loans.
• Assists the delivery of loans to various investors as required.
• Responsible for daily pricing of loans for delivery to Fannie Mae
• Responsible for MIN annually and quarterly filings.
• responsible for companies daily deposits.
January 1998 - January 1999
Monitored the progress of construction projects, identifying and
• resolving any issues that arose.
Customer Relations Manager
Tipton County Bank, Covington, Tn
Maintained positive relationships with architects, engineers and other
• key stakeholders throughout the duration of projects. Conducted regular inspections of all job sites to identify any potential
• issues or areas requiring improvement.
Met daily with Realtors and banks with updates on progress on each
• project.
January 1996 - January 1997
Assisted in training new Customer Relations staff members on proper
• procedures and protocols.
Delivered high level of leadership to support customer servicer
• representatives and clients.
Conferred with customers by telephone or in person to provide
• information or obtain details of escalated complaints. Assisted bank customers with deposits, lock boxes, balancing daily
• deposits and assisted bank manager in daily operations. Business
Arkansas State University, Jonesboro
Business
Lambuth University, Jackson, Tennessee
Dale Carnagie Class, Memphis, Tn
Capstone Institute of Finance, Memphis, Tn
Fannie Mae Secondary Marketing
Department of Housing and Urban Development, Atlanta, Georgia EDUCATION
Awards & Honors
• Accepted football scholorship
Awards & Honors
Focused on improving self-confidence, communication, and human
• relations skills to enhance leadership and professional success. Awards & Honors
• Originating FHA loans
References available upon request
REFERENCES
Contact this candidate