Operations & Program Management Leader Accomplished in Healthcare

Yamareilys Cruzado Davila

Objective:

Seeking a challenging position to utilize my Business Management degree with an extensive fund of medical knowledge along with management experience.

Qualifications:

Northeast Arc, Danvers, MA Sept 2024 – Current

Consumer Services Manager/Assistant Director

•Assist in Planning and Implementation: Collaborate with the director to develop and implement departmental plans and

goals, ensuring alignment with organizational objectives.

•Oversee daily operations, ensuring compliance with regulations and internal policies while monitoring the achievement of objectives.

•Handle staffing responsibilities, including hiring, training, and evaluating employees. Delegate tasks and set performance milestones for the team.

•Create comprehensive reports on departmental performance. Present information to staff, leadership, and stakeholders.

•Address employee grievances and mediate conflicts to maintain a positive work environment.

The Arc of Opportunity of North Central, Fitchburg, MA April 2024 – Sept 2024

Division Director of Home and Community Based Services

•Supervising, mentoring, and managing a group of managers.

•Developing goals and initiatives to direct the company’s course.

•Guiding managers on implementing company initiatives and policies.

•Evaluating company processes and procedures to solve issues.

•Ensuring business operations are implemented based on established procedures.

•Evaluate progress of program plans to determine whether overall command-wide objectives are being accomplish economically with reference to budget and manpower.

•Lead asset management function including budget development and analysis of and strategic planning for economic performance.

Northeast Independent Living Program, Lawrence, MA Dec 2021 – April 2024

Program Manager

•Developing an evaluation method to assess program strengths and identify areas for improvement.

•Budgeting, financials, and strategic planning.

•Managing a team with a diverse array of talents and responsibilities.

•Ensuring goals are met in areas including patient satisfaction, safety, quality, and team member performance.

•Implementing and managing changes and interventions to ensure project goals are achieved.

•Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.

•Producing accurate and timely reporting of program status throughout its life cycle.

•Analyzing program risks.

Integrative Healthcare Center, Nashua, NH June 2019 – Nov 2021

Healthcare Administrator/Director

•Create and oversee goals related to company spending and patient volume

•Communicate monthly and quarterly goals to all employees and adjunct staff

•Create scheduling procedures and protocols to ensure that all departments are adequately covered always

•Meet with Physicians, Nurses, and other health care staff to determine their concerns and needs on an ongoing basis

•Find ways to reduce overall costs while maintaining consistent patient services

•Institute hiring procedures that attract and retain the top talent in the health care industry

•Oversee marketing and advertising efforts on behalf of the health care center

•Ensure compliance with regulatory bodies and requirements as well as in-house expectations

Education:

Virginia College Online Campus

Bachelor’s Business Administration 2008-2012

Program of Business Administration GPA: 3.50/4.0 Dean’s List

Nashua North High School 2004-2007

Graduated (H.S. Diploma) – Major- Global Business Academy

*Bilingual: English, Spanish.

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