Customer Service & Administration Professional
Resume:
Nikki Premone
Customer Service
Hollywood, FL ***20
************@*****.***
Bright, energetic personality, I am a people person and have been successful connecting with professionals in a variety of settings. Skilled at closing sales, creative, and detail oriented. I would like to find a rewarding position that will utilize my skills and personality as well as provide an opportunity for growth and advancement.
Authorized to work in the US for any employer
Work Experience
Owners Resolution Agent
Daily Management/Vacation Village Resorts-Weston, FL September 2018 to Present
Customer Service / Owner Resolutions Agent
Daily Management, Inc - Owners Resolutions Dept.- Weston Fl This position is responsible for providing customer service, assisting owners who have defaulted on payments.
Interactions with owners need to be in a friendly, courteous, and professional manner to ensure owner satisfaction.
Specific Responsibilities:
• Inbound/Outbound Calls
• Data Entry/ Administrative duties (create letters, response emails)
• Updating owner’s accounts by obtaining and verifying required information; inputting information into customer profile, forms, and logs.
• Collecting Payments, setting up Payment Plans and Processing Credit Card Payments.
• Remove delinquent accounts from 3rd party Collections.
• Retrieve Titles from the designated County’s Clerk Office
• Assist owner with general information.
• Assist with workload where needed.
• Strong oral and written skills to communicate effectively.
• Able to multitask
Position Requirements (Skills/Abilities):
• Communicated effectively at all levels (active listening), demonstrated the ability to analyze and resolve problems.
• Significant computer skills;Microsoft Excel, Word, Outlook . Ability to learn new software Hotel Front Desk Clerk/Night Auditor
Comfort Inn by Choice Hotels-Deerfield Beach, FL
August 2016 to August 2024
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments Front Desk Receptionist / Special Event Coordinator Tribeca Medaesthetics-Miami, FL
October 2011 to September 2019
Responsibilities
• Answer the phone and greet customers courteously.
• Maintain a pleasant telephone manner and posture.
• Impeccable customer skills,
• Keptwork area neat and orderly and clean .
• Arrange for inspection of items needing repair and follow up to ensure that repairs and replacements are done.
• Assist, wash and fold laundry properly
• Assure customers are 100% satisfied with all services and procedures completed
• Ability to troubleshoot and assess situations in a discrete manner
• Fill out paperwork and service intake forms, take pictures and videos of procedures.
• Oversee before and after services to assure quality and presentation of rooms and the whole establishment
• Somewhat Social media knowledge such as pictures, tagging and videos to promote facilities and services
• Create Promotions, videos and adds
• Knowledge of a variety of computer programs "Microsoft Word, Excel, PowerPoint, and Adobe photoshop is a plus.
• Planned Special Events for spa
Skills
• QUICKBOOKS (Less than 1 year)
• WORD (Less than 1 year)
• Vendor Management
• Order Management System
• Upselling
• Microsoft Excel
• Microsoft Office
• Millennium
• Guest relations
• QuickBooks
• CRM software
• Hospitality
• Customer service
• Sales
• Cash register
Contact this candidate