Senior Program Manager - L&D & DoD-Driven Training Transformation

WILLIAM GRANT

***CR ****, KEMPNER United State

254-***-**** **********@*****.*** www.linkedin.com/in/william-grant-38946b41

Summary

Program Manager and Senior Learning & Development professional with over 20 years of combined military and corporate experience building role-based training programs, leading instructional design, and driving organizational performance improvement. Skilled at developing and delivering scalable training solutions including HTML-based content, eLearning modules, micro-videos, and virtual instructor-led training that is aligned with system releases and operational priorities. Adept at creating plain-language communications, managing knowledge bases, and implementing continuous feedback loops to ensure materials remain relevant and impactful. Proven leader in change management, talent development, and training operations with a strong record of producing measurable ROI in workforce adoption, efficiency, and engagement.

A Program Manager with extensive experience driving large-scale projects and implementing tracking systems that improved metrics by 93%. Expertise in budgeting, scheduling, risk mitigation, and quality assurance, aligning project outcomes with organizational and DoD objectives. Proven record in strategic planning, performance reporting, and lifecycle program management to meet rigorous federal standards. Recognized for providing leadership and guidance to cross-functional teams, translating technical requirements into actionable program strategies, and producing documentation and reports that meet the highest DoD and organizational standards.

Core Competencies

Program & Project Management (Federal/DoD Contracts

People Management & Employee Development (Led 67+ Personnel)

Agile & SAFe Delivery (PI Planning, Sprints, UAT, Jira)

Role-Based Training Development (HTML, Video, ILT, eLearning)

Instructional Design & Curriculum Development

Plain-Language Writing & Technical Communications

Change Management & Organizational Transformation

Knowledge Base Management (Confluence, SharePoint)

Training Analytics & ROI Reporting (Surveys, NPS, Zendesk Data)

Release-Aligned Training Calendar Management

Digital Training Tools: Storyline 360, Camtasia, Adobe Captivate, Adobe Creative Cloud

Microlearning & Multilingual Content Delivery (Spanish Support)

Stakeholder Engagement (Product, UX, Support, Leadership)

Education and Training

Liberty University Lynchburg, VA

Sep 2026

Doctor of Business Administration, BUSINESS MANAGEMENT

Bellevue University Bellevue, NE

Nov 2016

Master of Science, HUMAN RESOURCE STRATEGIC MANAGEMENT

Bellevue University Bellevue, NE

May 2014

Bachelor of Science, PROJECT MANAGEMENT

Central Texas College Killeen, TX

2009

Technical Diploma, COMPUTER SCIENCE

Experience

Leidos, Inc. Nov 2021 - Present

TECHNICAL PROGRAM/DEPUTY MANAGER Fort Hood, TX

•Oversaw cross-functional technical projects, ensuring alignment with organizational goals and timely delivery, which improved project completion rates.

•Coordinated with engineering, product, and operations teams to manage resources, risks, and priorities using effective communication strategies.

•Monitored program performance metrics, tracked milestones, and implemented improvements, showcasing robust change management methodologies.

•Supported the Program Manager in strategic planning, stakeholder communication, and executive reporting, reinforcing proactive stakeholder engagement.

•Designed and delivered release-aligned technical training, including HTML-based guides, video modules, and interactive presentations.

•Managed a comprehensive training calendar aligned to project milestones, ensuring timely delivery of workforce readiness programs.

•Facilitated live/virtual training sessions, workshops, and office hours, tracking completion rates and managing follow-ups to ensure adoption.

•Coordinated with UX, Product, and Support teams to create targeted release notes, announcements, and quick-reference guides.

•Maintained internal knowledge bases (Confluence, SharePoint) by updating content, archiving outdated material, and enforcing template use for consistency.

•Collected learner feedback (surveys/NPS), analyzed training impact, and iterated content to maximize user satisfaction and reduce support requests.

•Optimized processes to comply with industry standards and internal guidelines, achieving a 15% increase in operational efficiency and demonstrating effective change management practices.

•Implemented a comprehensive project management system using Salesforce Sales Cloud and Jira, resulting in a 93% improvement in project tracking and resource allocation.

•Established a new project management system using Procurement Integrated Enterprise Environment (PIEE) and Defense Priorities and Allocation System (DPAS) logistic program tracking systems, improving accountability processes by almost 95%.

Leidos Inc Jan 2020 - Nov 2021

PROGRAM MANAGER - DCGS-A Fort Hood, TX

• Led program management efforts for the U.S. Army's Distributed Common Ground System Army (DCGS-A), ensuring delivery of mission-critical intelligence capabilities while applying strategic planning and change management principles.

•Directed multidisciplinary teams across training, development, and technical operations to meet project goals with a focus on effective stakeholder engagement.

•Managed program budgets, schedules, risk assessments, and stakeholder communications in compliance with Army and DoD standards, utilizing agile methods and resource planning.

•Coordinated directly with Army leadership, contracting officers, and internal departments to align program objectives with operational needs through clear communication strategies.

•Enhanced continuous improvement by tracking performance metrics, integrating lessons learned, and incorporating user feedback into system enhancements.

•Implemented a comprehensive project management system using Salesforce Sales Cloud and Jira, resulting in a 93% improvement in project tracking and resource allocation.

• Led a multi-year Army program, managing complex acquisition and delivery efforts, ensuring alignment with Army mission priorities and funding mechanisms, resulting in a 96% improvement in project outcomes

Leidos, Inc. Mar 2019 - Dec 2019

TEAM LEAD, SENIOR TECHNICAL TRAINING AND DEVELOPMENT Fort Hood, TX

•Led the development and delivery of advanced technical training programs for internal teams and external clients.

•Supervised and mentored a team of technical trainers to ensure consistency and quality in training delivery.

•Collaborated with engineering and product teams to update training materials based on new technologies and system upgrades.

•Evaluated training effectiveness through assessments, feedback, and performance metrics to continuously improve learning outcomes.

•Managed scheduling, resource allocation, and training logistics to support organizational goals and project timelines.

•Implemented the use of the learning management system Storyline Articulate 360, Camtasia, Adobe Captivate, and Adobe Creative Cloud to bring virtual programs to life. The implementation of these tools enabled the team to improve overall training material, revolutionizing military training documentation and the overall military intelligence training suites.

• Articulate 360 with AI: Implemented Articulate 360 with AI to automate course design and enhance interactivity, reducing eLearning development time by 30%. Leveraged AI-driven tools for scenario generation, voiceovers, and translations, increasing learner engagement scores by 25% and ensuring faster turnaround for release-aligned training modules.

•Camtasia: Produced and edited technical video tutorials and simulations using Camtasia, elevating the visual and instructional quality of training content. Improved learner retention and comprehension by 40%, while reducing re-training requests through clear, visually guided instruction.

•SnagIt: Utilized SnagIt to create consistent, branded screenshots, annotated visuals, and quick-reference guides that simplified complex technical concepts. Streamlined documentation updates and reduced user support tickets by 20% through precise, easy-to-follow visual aids.

IAP/MacAulay Brown Inc. May 2017 - Mar 2019

SENIOR INTELLIGENCE TRAINING DEVELOPER Fort Hood, TX

•Designed and implemented comprehensive intelligence training programs to support military and government operations.

•Led the development of instructional materials and courseware tailored to evolving mission requirements and intelligence disciplines.

•Collaborated with subject matter experts (SMEs) and operational units to ensure training content remained current and mission-relevant.

•Conducted performance assessments and training evaluations to measure effectiveness, and identify areas for improvement.

•Oversaw and mentored junior instructors and developers, ensuring adherence to instructional standards and best practices.

Systems Made Simple/ Lockheed Martin Jul 2015 - Dec 2016

TRAINING SUPERVISOR Austin, Tx

•Managed and coordinated employee training programs to align with organizational goals, integrating key employee development practices.

•Assessed training effectiveness and introduced targeted improvements based on detailed feedback and performance metrics.

•Oversaw 27-member team, enhancing training efficiency for Veterans Affairs.

•Planned deployment of payroll systems, improving service support and tracking.

•Coordinated training materials, leading to substantial cost reductions.

•Provided logistical support, streamlining operations and administrative tasks.

•Spearheaded training initiatives for Veterans Affairs, improving team efficiency and significantly reducing overtime costs through effective scheduling.

•Coordinated with cross-functional teams to enhance training materials, resulting in marked improvements in participant engagement and knowledge retention.

•Developed comprehensive training programs that streamlined the onboarding process, leading to substantial improvements in operational readiness.

•Oversaw the meticulous planning and execution of payroll system training, ensuring seamless integration and compliance with regulatory standards.

•Provide Helpdesk/Call Center Tier 2 Supervision for 17 employees who supported the helpdesk/call center from a remote location in support of 470,000 VA employees nationwide by telephone, email, Microsoft chat, and on-site customer support as needed. Led the development of training programs, resulting in measurable improvements in team performance and operational readiness.

Computer Science Corporation Sep 2009 - Sep 2015

OPERATIONS/TRAINING SUPERVISOR Killeen Tx

•Oversaw daily operational activities to ensure efficiency and adherence to company standards.

•Developed and implemented comprehensive training programs for new and existing staff.

•Monitored team performance, and provided coaching to improve productivity and compliance.

•Coordinated cross-functional communication between departments to streamline processes.

•Conducted regular evaluations and audits to maintain quality assurance, and safety protocols.

•Safety and Environmental compliance officer for the program with Train the Trainer qualifications

US Army Mar 2007 - Aug 2009

Senior Operations/Training Manager Fort Hood, TX

•Developed and implemented comprehensive training programs to enhance employee skills and performance.

•Conducted training needs assessments to identify skill gaps and align programs with organizational goals.

•Managed the design, delivery, and evaluation of in-house and external training initiatives.

•Collaborated with department heads to ensure training materials met specific team requirements.

•Monitored training effectiveness and reported outcomes to senior management for continuous improvement.

•Responsible for the design, human testing, UAT, GAT, IOT&E, and LUT for Close Combat Tactical Trainer (CCTT), and Bradley Advanced Training simulator (BAT) systems.

•Managed the test and evaluation team for more than 10 government new equipment hardware and software devices with ATEC and OTC.

•Responsible for implementing U.S. Safety and FEMA operational standards, ensuring compliance with environmental regulations and hazard mitigation procedures across training and operational sites. I managed military weapons and ammunition storage operations, maintaining full accountability, safety inspections, and adherence to DoD and OSHA guidelines. Additionally, I led efforts to design and oversee the construction of digital range complexes, integrating advanced simulation and training systems to enhance soldier readiness while ensuring compliance with environmental and safety protocols.

• Responsible for Operations, Scheduling, and Training of all military simulations and live fire weapon systems including helicopters, artillery, and tanks.

•Assisted the III CORPS Commander in leading cross-functional teams supporting U.S. Army Military weapon systems in air and missile defense systems within a Modeling & Simulation (M&S) environment, including live fire range scheduling, operations, training and designing of live fire facilities. Responsible for simulation and training systems for applications such as Live, Virtual, Constructive (LVC) and other Research and Development (R&D) initiatives the U.S. Army deemed priority.

Skills

•Leadership & Interpersonal: Leadership, Teamwork, Diplomacy, Negotiation, Team Building, High-pressure Leadership

•Project Management & Change: Flexibility, Multitasking, Prioritizing, Task Tracking, Risk Analysis, Problem Solving, Resource Plan, Timekeeping, Budget Setup, Agile Method, Gantt Charts, Milestones, Quality Check, Issue Solving, Vendor Sourcing, Change Management Methodologies, Communication Strategies, Stakeholder Engagement, Strategic Planning

•Technical Proficiencies: Microsoft 365 Proficiency, Adobe Creative Suite

•Analytical & Strategic: Forecasting, Analytical Skills

Certifications

•PMP Certified

•Microsoft Certified Systems Administrator (MCSA)

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