Culinary Customer Service Specialist with Spunk

Jasmine Zha’ne Parks

Cell Phone: 678-***-****

Email Address : *************@*****.***

Linked In Address: https://www.linkedin.com/in/jasmine-parks-b718541a5/

Professional Summary:

Creative, detail-oriented, and dedicated individual with a strong background in customer service, culinary arts, and leadership. Possesses a positive attitude and a commitment to providing excellent service while working efficiently in fast-paced environments. Currently pursuing a career in culinary arts with hands-on experience in food preparation, retail, and customer relations.

Education:

Atlanta Technical College –Atlanta, GA 30310

404-***-**** Major- Culinary Arts

Alpharetta High School –Alpharetta, GA 30005

470-***-**** {Graduated with diploma: 2013-2017}

Work Experience:

Mellow Mushroom – Peachtree City, GA

Line Cook

August 2024 – December 2024

Customer service, delivering a positive, friendly, and personalized experience for every guest.

Handling customer inquiries, concerns, and special requests with professionalism.

Working closely with team members in a fast-paced environment to ensure smooth operations.

Assisting in both front-of-house (servers, hosts) and back-of-house (kitchen) roles, if needed, to support the team.

Preparing pizzas, salads, sandwiches, and other menu items.

Adhering to food safety standards and ensuring cleanliness in the kitchen.

Multi-tasking between taking orders and managing time effectively to meet customer demands and ensure quick service.

Maintaining a safe and clean work environment, following all sanitation guidelines.

Helping with daily cleaning tasks and ensuring all areas (including kitchen, dining, and restrooms) are hygienic and well-maintained.

Effectively communicating with team members and customers.

Ensuring orders are accurate and delivered to the correct table or customer.

Guac Y Margy’s – Alpharetta, GA

Assistant Kitchen Manager

August 2023 – December 2023

Led kitchen operations, overseeing prep and cooking of large portions of chicken, beef, and pork for tacos, burritos, nachos, and quesadillas.

Prepared fresh guacamole, pico de gallo, salsa, and queso.

Managed inventory using FIFO, organizing and labeling ingredients to ensure freshness and minimize waste.

Trained new kitchen staff on recipes, safety procedures, and the use of kitchen equipment.

Ensured cleanliness of kitchen by washing dishes and performing full kitchen shutdowns.

Tinseltown (Cinemark) – Fayetteville, GA

Manager (Promoted from Usher and Concessions)

June 2020 – May 2021

Managed team of ushers and concession staff, ensuring high standards of cleanliness, customer service, and efficiency.

Operated POS systems, sold tickets, and assisted customers in locating seating and theaters.

Ensured the cleanliness of all areas, including restrooms and workstations.

Responded to customer inquiries, handled complaints, and forwarded important communications to management

Panera Bread – Fayetteville, GA

Food Line & Drive-thru Team Member

May 2020 – May 2021

Demonstrated leadership by training new employees in food preparation, drive-thru operations, and customer service.

Prepared and portioned ingredients, including vegetables, fruit, and meats, while maintaining high quality and consistency.

Made croutons from scratch and prepared the restaurant’s signature chicken salad.

Applebee’s – Fayetteville, GA

Server

January 2020 – June 2020

Took guest orders, ensured correct order delivery, and addressed any issues promptly to ensure customer satisfaction.

Maintained cleanliness and organization of tables, including bussing and resetting.

Responsible for opening and closing duties.

SKILLS:

Culinary preparation and food safety

Inventory management and stock rotation (FIFO)

Customer service and conflict resolution

Leadership and team training

POS system operation

Time management and multitasking

Food sanitation and kitchen cleanliness

CERTIFICATIONS:

SERV Safe Food Handler Certification

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