Store Manager with Retail Operations Expertise

BRETTOREN TUCKER

917-***-**** **********@*******.*** The Bronx, NY 10451

SUMMARY

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS

Verbal and written communication

Operational budgeting

Inventory management

Team motivation

Customer service

Competitor monitoring

Multitasking and organization

Strategic planning

Operational efficiency

Recruitment and hiring

Store merchandising

Employee training

EXPERIENCE

Store manager, CVS Pharmacy, September 2019-Current Manhattan, NY

Conducted daily store operations, including opening and closing procedures and cash handling.

Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Recruited, trained and supervised new employees.

Store Manager, Walgreen's Pharmacy, January 2007-August 2019 Manhattan, NY

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Implemented successful business strategies to increase revenue and target new markets. Analyzed sales data to identify trends and adjust strategies accordingly. Oversaw storewide merchandising benchmarks to maintain operational excellence. Monitored employee performance and identified performance gaps for corrective action. Trained and mentored associates to teach daily tasks and procedures. Prepared monthly reports on sales figures, expenses, profits. Assistant Manager, Walgreen's Pharmacy, September 2005-January 2007 Brooklyn, NY

Assisted in the development of operational strategies to ensure efficient and productive operations.

Conducted regular performance reviews for employees to identify areas of improvement. Ensured compliance with safety regulations and company policies. Managed customer service inquiries and complaints in a timely manner. Monitored employee attendance records, timekeeping, and payroll information. Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals. EDUCATION AND TRAINING

High School Diploma

The School for Legal Studies, Brooklyn, NY June 2002 English honor Roll

Public Advocate Award

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