Customer Service Coordinator & Support Specialist
Resume:
Jayme Caplinger
Poplar Bluff, MO *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Coordinator
Interior Logic Group-Remote
May 2023 to Present
• Receive new customer service requests from builder and review to ascertain cause for request, type of malfunction, and customer address
• Contact homeowner to schedule appointment and what work is to be performed, verify materials are available, and confirm an estimated time for repairs to be completed
• Prepare schedules for service personnel, assigns personnel to routes or to specific repair and warranty work
• Coordinate with supervisor to insure scheduling issues are addressed and manage schedules when appropriate
• Order and/or coordinate with Order Processing Department the replacement of parts and supplies
• Ensure customer complaints are resolved and follow up to ensure customer satisfaction with the final product
• Communicate recurring customer service issues with Production, Sales, Design Center, and Warehouse staff to avert problems
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
• Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
• Relay information between management and sales representatives to best coordinate sales
• and service techniques and improve profits
• All other jobs duties as assigned
Customer Service Representative
MasterBrand Cabinets-Riverview, FL
December 2022 to April 2023
• General punch of homes. Adjustments,touchups,parts
• Receiving parts
• Updating system with parts received and accounted for
• Initiate orders for service or warranty parts if required.
• Communicate and coordinate with FSR and Superintendents in the field on scheduling of services.
• Process Quality Walks and warranty tickets
• Answer phone
• Work thru emails and vendor suite for services due. Licensed Insurance Service Representative
Professional Insurance Advisors LLC-Vero Beach, FL April 2021 to June 2022
• Work multi line phones.
• Deal directly with clients in regards to policies
• Apply payments and process invoices and receipts.
• Email clients in regards to information needed to complete client file.
• Assist producers with detailed information for best company fit the client.
• Key holder.
• Enter confidential information into computer data base.
• Create certificates of insurance for commercial clients.
• Screen and process commercial lines applications.
• Day to day maintenance and service to assigned commercial accounts. Customer Service Representative
W W Wood Products Inc-Dudley, MO
March 1991 to January 2021
Customer Service/ Data Entry
• Greet and assist clients.
• Managed multi line phone systems.
• Responded to customer inquiries and resolved problems while ensuring the delivery of excellent customer service.
• Communicated with customers nationwide regarding questions and clarification of products we offer.
• Handled communications with our Representatives on customer service issues.
• Updated all company products, policies and procedures.
• Educated customers on new products and availability.
• Followed up with credit references for supervisor approval.
• Documented resolved complaints with time, date and contact persons.
• Scanned documents in computer system.
• Set up appointments, give COD amounts and schedule deliveries.
• Packaged and created invoices to mail new brochures and catalogs.
• Cross-trained and provided back-up for other customer service reps when needed.
• Worked with supervisors on shop Floor with questions and discrepancies on paperwork.
• Ordered office supplies and ensuring resource room is stocked.
• Distribution of payroll checks and doing time cards. Data Entry
• Prepared orders for processing received via fax or email.
• Checked all incoming orders for accuracy, availability, billing information and catalog specifications.
• Communicated with Auto-Cad department about drawing specifications.
• Entered orders into our in-house computer systems.
• Generated invoices, confirmations and shop paperwork for distribution.
• Confirmed orders from other order entry personnel.
• Corrected and made changes per clients request.
• Followed up on deliveries and scheduling.
• Warranty work
• Follow up with dealers on customer satisfaction. Factory (Cabinet door division)
• Cut door parts for assembly.
• Sanded door components for construction.
• Assembled cabinet doors and Bar backs.
• Trained new hires for production work.
• Ran belt sanders.
• Worked with large equipment to make all components to assemble cabinet doors and frames.
• Read tape measurements and cut list.
• Milled all components to produce products.
Associate
K & J Git n Go-Dudley, MO
August 2009 to October 2016
• Opened and closed store/keyholder
• Cashier
• Credit card transactions
• Operated Gas Pumps
• Stocked merchandise and coolers
• Received and checked in orders
• Cleaned store
• Cleaned and operated meat slicers and fryers
• Did nightly deposits and reconciled register
• Trained new hires
Cabinet Door Office
• Processed order by phone or fax.
• Directly worked with builders on sizes and specifications.
• Data entry of custom sizes.
• Produced shop paperwork for production.
• Corrected changes and additions to in process orders.
• Answer phones.
• Figured door sizing from openings on cabinet boxes.
• Entered all orders into to computer for shop production.
• Inventoried stock
• Resolved payment and order disputes
• Provided assistance to clients
• Assisted customers in person
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Education
High school diploma
Dexter High School
August 1986 to May 1990
Skills
• Assembly
• Computer operation
• Computer skills
• 10 Key Data Entry
• Office experience
• Stocking
• Payroll
• Basic math
• Warehouse experience
• Sales
• Microsoft Outlook
• Clerical Experience
• Cleaning
• Accounts payable
• Pricing
• Microsoft Excel
• Phone Etiquette
• Cash register
• Kitchen experience
• Customer support
• Data entry
• Commercial cleaning
• Microsoft Office
• Insurance Verification
• Time management
• Woodworking
• Communication skills
• Construction
• Customer service
• Administrative experience
• Order entry
• Filing
• Accounts receivable
• Multi-line phone systems
• Typing
• Bookkeeping
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