Administrative Support and Data Entry Specialist
Resume:
Mary White
Charlotte,NC *****
******************@***********.***
Data Entry, Customer Service, Public Relations, Microsoft Applications, QuickBooks, Accounts Receivable, Multi-line phone systems, Research, ERM and Paper files. Provide excellent customer service, ability to maintain confidentiality.
Willing to relocate to: Midland, NC - Burlington, NC - Virginia Beach, VA Work Experience
Administrative Assistant
State of Ohio-Department of Rehabilitation and Corrections - Columbus, OH January 2024 to May 2024
Administrative Assistant to the Ohio Department of Rehabilitation and Corrections - Education Department. Scan inmate files to On base. Score and scan WORKKEYS testing. Maintain spreadsheets, scan and data entry. Helped to complete a massive project, of transferring inmate files from paper to computerized, scanning two -hundred plus files a day. Administrative Staff Support
Capitol Square Review and Advisory Board - Columbus, OH January 2015 to January 2023
Assist the public entering and exiting the parking garage. Collect payment by cash or credit.
Maintain cleanliness of the garage, working order of multiple payment centers. Administrative Clerk I
Ohio Department of Taxation - Columbus, OH
January 2014 to January 2015
● Answer inbound calls from taxpayers needing to take the Identity Confirmation Quiz.
● Administer the IQ quiz, read questions, answer options and results by use of a personal computer.
● Verify refunds issued, carry forward credits or offsets via IMOD. Make notations of actions taken.
● Review edits for final review of payments, perform clerical tasks & other related duties as needed. Switchboard Operator/Mail Clerk
Dawson Careers - Columbus, OH
December 2013 to July 2014
● Answer and operate a multi-line telephone system, for fourteen hundred employees.
● Mass mailing/fliers/advertisements to chain store managers, from the corporate office.
● Provide excellent customer service and maintain confidentiality.
● Carry out detailed but basic written and oral instructions. Switchboard Operator, Payroll Assistance
Robert Half Staffing Office Team - Columbus, OH
July 2013 to February 2014
● Responsible for answering a multi-line phone system for fifty physicians and two-hundred plus employees.
● Provide excellent customer service, answering question or directing a caller to the correct department or person.
● Gather, collate and classify information about data, people and or things.
● Apply principles to solve practical everyday problems or issues.
● Data Entry assisting inputting payroll.
Public Assistance Specialist
TRC Staffing- Ohio Department of Jobs and Family Services - Columbus, OH September 2013 to January 2014
● Answer inbound calls and assist callers inquiring about the status cases.
● Skill use of computer to inquire and verify benefits.
● Copy, file, fax, scan, email and assist where requested. Receptionist
Binder & Binder - Columbus, OH
July 2012 to May 2013
• Answer and operate an eight line phone system for two advocates and six caseworkers.
• Maintain records and files by updating client’s file with messages and paperwork that was received by courts or clients. Handle sensitive compliance request.
• Open, date stamp and distribute mail received.
• Operate postage machine and much office equipment. Office Assistant III
West Virginia Department of Health and Human Resources-Bureau of Health and Health Facilities, - Charleston, WV
October 2008 to December 2011
● Assist the Director and Planning Specialists of Child & Adolescents in promoting projects to assure qualified children received mental health services.
● Assist in keeping track of proposals and allocations; compile and type division letters.
● Operated and maintained a sixteen line phone system.
● Acted as a liaison to outside businesses.
● Assisted in implementing the requirements of the WV DUI program.
● Assisted in reviewing completed courses required for the DUI program.
● Data entry of client’s information of completion of courses and authorization to pull up DMV records electronically.
● Compile mass mailings. Make travel arrangements for management and team members. Education
Accounting Certificate in Business Administration
Garnet Career Center - Charleston, WV
February 2010 to May 2011
Skills
• DUI law (10+ years)
• Public relations (10+ years)
• Accounting (10+ years)
• Travel planning (10+ years)
• Multi-line phone systems (10+ years)
• Data entry (10+ years)
• Front desk (10+ years)
• Clerical experience (10+ years)
• Administrative experience (10+ years)
• Accounts Payable (10+ years)
• Research (10+ years)
• Customer service (10+ years)
• Computer operation (10+ years)
• Filing (10+ years)
• QuickBooks (10+ years)
• Accounts Receivable (10+ years)
• Bookkeeping (10+ years)
• General Ledger Accounting (10+ years)
• Balance Sheet Reconciliation (10+ years)
• Journal Entries (10+ years)
• Sage (10+ years)
Certifications and Licenses
Driver's License
July 2023 to July 2026
Ohio Driver License.
CPR Certification
February 2024 to February 2025
Assessments
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Completed
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Breast Cancer Surviving Sisters aka PINKTABULOUS Divas March 2022 to Present
Support group.
W.O.W. - Women of the Word
March 2014 to Present
Support Group.
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