Senior Operations & Administrative Leader, Flexible & Detail-Oriented

STACY VUCCOLA

New Castle, ***** DE 302-***-**** ********@*****.***

SUMMARY

Results-driven Senior Operations Program Manager with a proven track record at Papa.com, combining strong administrative expertise with strategic operational leadership. Adept at streamlining processes, optimizing time management, and driving organizational efficiency through precise record-keeping and cross-functional coordination. Recognized for exceptional communication skills, a customer-centric mindset, and the ability to foster high-performing teams. Committed to delivering scalable solutions, enhancing service delivery, and ensuring seamless program execution that aligns with business objectives.

SKILLS

Time Management

Organizational Skills

Attention to Detail

Scheduling and

Data Entry

Document Preparation

Microsoft Office Suite Proficiency

Filing and Record Keeping

Email and Phone Etiquette

Confidentiality and Discretion

Office Equipment Operation

ask Prioritization

Adaptability and Flexibility

CRM or Database Management

Team Collaboration

Meeting Coordination

Basic Accounting

Verbal and Written

Multitasking

Problem-Solving

Customer Service

EXPERIENCE

Administrative Assistant 08/2019 to 09/2021

Papa.com

Managed daily office operations and ensured smooth workflow by coordinating schedules, meetings, and communications.

Maintained accurate records and filing systems, both electronic and physical, to support efficient information retrieval and compliance.

Provided professional and courteous support to staff, clients, and visitors, enhancing overall workplace efficiency and customer satisfaction.

Handled correspondence, including emails, memos, and reports, with attention to detail and confidentiality.

Assisted with the preparation and organization of meetings, including taking minutes and following up on action items.

Program Coordinator 08/2018 to 07/2019

SODAT Delaware

Developed and implemented program plans and schedules to ensure timely and effective delivery of all activities and initiatives.

Coordinated and communicated with internal teams, external partners, and stakeholders to maintain alignment and achieve program objectives.

Monitored and evaluated program performance, using data and feedback to drive continuous improvement and successful outcomes.

Managed budgets and resources efficiently, ensuring compliance with financial policies and optimal use of funds.

Facilitated training and support for staff and participants, enhancing engagement and fostering a positive program environment.

Recovery Specialist (CADC) 05/2012 to 06/2014

Rockford Hospital Newark DE

Facilitated individual and group counseling sessions to support clients in their recovery journey and promote long-term sobriety.

Developed and implemented personalized treatment plans tailored to each client's needs, ensuring measurable progress toward recovery goals.

Collaborated with multidisciplinary teams to coordinate care, monitor client progress, and adjust treatment strategies as necessary.

Maintained accurate and timely documentation of client interactions, treatment updates, and progress notes in compliance with regulatory standards.

Provided crisis intervention and emotional support, helping clients navigate challenges and stay engaged in their recovery process.

Clinical Case Manager 10/2010 to 05/2012

Twin Oaks Community Services Mount Holly NJ

Coordinated comprehensive care plans that addressed patients' medical, psychological, and social needs, ensuring continuity of care and optimal outcomes.

Collaborated with interdisciplinary teams to develop and implement individualized treatment strategies tailored to each client's condition and goals.

Monitored patient progress and outcomes, making timely adjustments to care plans based on assessments and changing needs.

Provided advocacy and support for clients by connecting them with appropriate community resources, services, and benefits.

Maintained accurate documentation and compliance with regulatory standards, ensuring high-quality service delivery and accountability.

Support Staff 01/1998 to 06/2004

Psychotherapeutic Services, Inc. Wilmington DE

Provided timely and efficient assistance to team members and departments, ensuring smooth daily operations.

Maintained a clean, organized, and safe work environment to support productivity and compliance with regulations.

Assisted in the preparation and coordination of meetings, events, and documentation with attention to detail.

Responded promptly to inquiries and requests, delivering excellent internal and external customer service.

Contributed to team goals by demonstrating reliability, adaptability, and a proactive approach to tasks.

EDUCATION AND TRAINING

Bachelor Degree: Psychology 01/2010

Wilmington University New Castle, DE

Associate of Applied Science: Drug and Alcohol Counseling 01/2002

Delaware Technical And Community College Wilmington, DE

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