Senior Network & Security Engineer
Resume:
Ashwin B Narayankar
Phone: +91-704******* E-mail: ******************@*****.***
CAREER OBJECTIVE
Highly self-motivated and goal-oriented professional committed to pursuing a long-term career in computer Networking and Infrastructure Design. Offering 10 years of track record demonstrating strong analytical and problem solving skills, computer proficiency, and ability to follow through with projects from inception to completion
INDUSTRIAL EXPERIENCE
10+ years of experience in the IT Domain and cyber Security. INDUSTRIAL EXPERIENCE: 5
Current Organization Designations Duration
Auxilo Finserve Private
Limited
Assistant Manager 02 September 2024 to 29
August 2025
• Ability to remain calm and composed under critical situations.
• Handling the Hysecure VPN and Apptrana Web application Firewall.
• Good knowledge of Trellix DLP.
• Established and maintained vendor relationships, both internal and external, in support of clients.
• Monitoring technology connect on monthly basis and closing all pending issues/escalations.
• Dashboards, project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports are communicated and shared with team members and seniors on timely basis.
• Content and rules tuning. Create and tweak conditions, filters, active channels, queries, trends, reports etc.
• Installation of Smart Connectors, set configurations, conditions, filters, aggregations, and correlation for the flow of events.
• Real-time monitoring of Network Security components and devices such as firewalls, Routers, System Applications, Windows devices, Web servers.
• Conduct daily health checks and handle daily service tickets.
• Troubleshoot and install connectors to prevent disruption events flows.
• Motivated team player and can adapt and learn new technologies, tools and applications.
• Installation and Maintenance of PCs, servers and peripherals.
• Installation and configuration of application software’s.
• Troubleshooting of Computer hardware and software related problems.
• Prioritizing and organizational skills.
• Ability to work to deadlines and service levels, team player who can work under pressure.
• MS Outlook.
INDUSTRIAL EXPERIENCE: 4
Current Organization Designations Duration
Netlogic System LLC,
Client Name: - HDFC Bank
Abu Dhabi, UAE.
Technical Support
Manager
01 July 2023 to 30 June 2024
Roles and responsibilities:
• Responsible for the delivery of the end user services through the management of Delivery Processes and
• Established and maintained vendor relationships, both internal and external, in support of clients.
• Ensuring compliance to the established for internal processes & procedures and availability/recoverability as per SLA.
• Content and rules tuning. Create and tweak conditions, filters, active channels, queries, trends, reports etc.
• Installation of Smart Connectors, set configurations, conditions, filters, aggregations, and correlation for the flow of events.
• Real-time monitoring of Network Security components and devices such as firewalls, Routers, System Applications, Windows devices, Web servers.
• Troubleshoot and install connectors to prevent disruption events flows.
• Motivated team player and can adapt and learn new technologies, tools and applications.
• Installation and Maintenance of PCs, servers and peripherals.
• Installation and configuration of application software’s.
• Troubleshooting of Computer hardware and software related problems.
• Prioritizing and organizational skills.
• Exceptionally well organized strong work ethics and willingness to work hard to achieve employer objectives.
• Lotus notes, MS Outlook.
• Handling the Zscaler and troubleshooting
INDUSTRIAL EXPERIENCE: 3
Organization Designations Duration
Teleperformance DIBS (TP
merged with
Intelenet Global
Services)
Services Delivery
Manager
01 March 2021 to 23 June
2023
Roles and responsibilities:
• Responsible for the delivery of the end user services through the management of Delivery Processes and Delivery Teams including 3rd Parties for more than 3000+ users in 24X7 environments
• Provided IT account management services for various global outsourced clients. Identified, communicated and implemented process and procedure improvements across all areas.
• Managed multiple platform OS, HW, DB support teams. Ensured the following was applied and current: Maintenance, security patching, backup and recovery, while eliminating points of failure to ensure infrastructure stability.
• Handling Operations weekly connects with higher management to work on IT pain areas.
• Established and maintained vendor relationships, both internal and external, in support of clients. Monitoring Weekend Data centre scheduled\unscheduled maintenance activity from Network Perspective.
• Monitoring technology connect on monthly basis and closing all pending issues/escalations.
• Contributed to achieving SLA target availability of 99.99% by delivering high-quality services and implementing stability process.
• Ensuring compliance to the established for internal processes & procedures and availability/recoverability as per SLA.
• Dashboards, project schedules, work breakdown structures (WBS), issue/decision logs, meeting summaries and status reports are communicated and shared with team members and seniors on timely basis.
• Manage BAU Project Management - Voice, Email and Chat processes with Supported scalable architecture deployment, creation & deployment of QOS process.
• Handling the window ID creation and Email ID creation for the organization. INDUSTRIAL EXPERIENCE: 2
Organization Designations Duration
Netlogic System LLC,
Client Name: - HDFC Bank
Abu Dhabi,UAE.
Site In Charge April 2019 to Feb 2021
Technical Support Engineer 30 June 2016 to March 2019 Roles and responsibilities:
Monitoring Security Operation Centre.
Real-time monitoring of Network Security components and devices such as firewalls, Routers, System Applications, Windows devices, Web servers.
Created and configured management reports and dashboards.
• Supporting switching and Routing.
• Supporting Windows XP /WIN7/win 8/Win10 professional 2003/2008 servers.
• Installation & Configuration of Lotus notes.
• Resolved the problem of server on primary level.
• Resolved the branch link problem with support of Network Team.
• Resolved the all problems remotely. (DD Printer Setting, printing, and Application issues.
• Installation of Application software’s like MS-Office, Visual studio, Oracle, SQL etc.
• Provide the First Level Support for PC, Server, Printer, Scanner etc.
• Provide the second level Support to AVP, SVP, DVP, Desktop User, whenever the necessary critical issue is raise.
• Co-ordinate with third-party vendors like Dell, HP, Lenovo, Acer, Wipro. INDUSTRIAL EXPERIENCE: 1
Organization Designation Duration
Wipro InfoTech ltd,
Mumbai.
Technical Support Engineer May 2015 to June 2016
Roles and responsibilities:
• Supporting switching and Routing
• Supporting Windows XP /WIN7/win 8/Win10 professional 2003/2008 servers.
• Installation & Configuration of Lotus notes.
• Resolved the problem of server on primary level.
• Resolved the branch link problem with support of Network Team.
• Resolved the all problems remotely. (DD Printer Setting, printing, and Application issues.)
• Installation of Application software’s like MS-Office, Visual studio, Oracle, SQL etc.
• Provide the First Level Support for PC, Server, Printer, Scanner etc.
• Provide the second level Support to AVP, SVP, DVP, Desktop User, whenever the necessary critical issue is raise.
• Co-ordinate with third-party vendors like Dell, HP, Lenovo, Acer, Wipro.
• Supporting switching and Routing
• Supporting Windows XP /WIN7/win 8/Win10 professional 2003/2008 servers.
• Installation & Configuration of Lotus notes.
• Resolved the problem of server on primary level.
• Resolved the branch link problem with support of Network Team.
• Resolved the all problems remotely. (DD Printer Setting, printing, and Application issues.)
• Installation of Application software’s like MS-Office, Visual studio, Oracle, SQL etc.
• Provide the First Level Support for PC, Server, Printer, Scanner etc.
• Provide the second level Support to AVP, SVP, DVP, Desktop User, whenever the necessary critical issue is raise.
• Co-ordinate with third-party vendors like Dell, HP, Lenovo, Acer, Wipro. TECHNICAL CERTIFICATIONS AND TRAINING
• Arcsight Training from SIEM Expert.
EDUCATION
Course Board/University Year
Cyber Security (SOC) 2022
B.com DR. C. V. Raman University 2017-2018
Diploma(Information Technology) Mumbai University 2011-13 H.S.C Maharashtra 2009-11
S.S.C Maharashtra 2008-09
PERSIONAL DETAILS
Name : Ashwin Bhagwat Narayankar
Parent Address : Casa Foresta I4, Premier Colony, Ground Floor. Manpada, Kalyan Thane. Dombivali East Pin Code:- 421204
Nationality : Indian
Date of Birth : 02 May 1992
Passport Number : Z3814223
Marital status : Single
Languages : English (R/W/S), Hindi (R/W/S), Marathi (R/W/S) Mobile No : +917*********
E-mail address : ******************@*****.***
DECLARATION
I confirm that all the details mentioned above are true to the best of my knowledge. Date: - / / 2025 Signature
Place: (Ashwin Bhagwat Narayankar)
Contact this candidate