Compassionate Caregiver and Driver with Call Center Expertise

YASHICA TOMPKINS

Greenwood, SC *****

Email: *****************@*****.***

PROFESSIONAL SUMMARY

Reliable and versatile professional with 5 years of CNA experience, 5 years of CDL/bus driving

experience, and 20 years of call center support. Known for strong communication, excellent customer

service, and the ability to handle fast-paced environments. Dedicated to quality care, safety, and

professionalism.

CERTIFICATIONS

+ Certified Nursing Assistant (CNA) — 2020-Present

+ Commercial Driver’s License (CDL) — 5 Years

+ CPR & First Aid Certified

PROFESSIONAL EXPERIENCE

Bus Driver — Greenwood District 50

Greenwood, SC

July 2020 — September 2025

+ Safely transported students along established routes and schedules.

+ Followed all district, state, and DOT safety procedures.

+ Demonstrated responsibility, punctuality, and strong communication with students and staff.

Certified Nursing Assistant — ShiftKey

Greenwood, SC

2020 — Present (PRN / As Needed)

+ Provide high-quality patient care and daily living assistance.

+ Monitor and document patient condition changes for nursing staff.

+ Step in for shifts as needed across different healthcare facilities.

Call Center Representative — Syke Call Center

Greenwood, SC

May 2000 — 2020

+ Handled large volumes of inbound and outbound customer calls.

+ Assisted with billing issues, technical support, and account management.

+ Consistently met performance goals and maintained excellent customer satisfaction.

EDUCATION

Greenwood High School — High School Diploma

SKILLS

+ Patient Care & Safety

+ Customer Service

+ High-Volume Call Handling

+ CDL Commercial Driving

+ Problem Solving

+ Communication

+ Time Management

+ Documentation & Reporting

+ Reliability & Work Ethic

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